As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Kal Google Calendar Syncing issue with some employeesClosed   Amelia   Updated March 23, 2020 at 2:36pm   2 Most recent comment from Aleksandar Vuković:Hello KalThank you for your purchase.I'm not sure what issues you're facing with the sync? Have you enabled "Remove Google Calendar Busy Slots" in Google Calendar Settings in Amelia Setting ... Francesco Critelli Error 400Closed   Amelia   Updated March 23, 2020 at 2:15pm   2 Most recent comment from [deleted]:Hello Francesco Critelli, Thank you for your purchase. Error 400 implies that the server was unable to process the request, they don't say much about the cause of the issue, unfortunately. Be ... Victor Add more option in table settings Display --> Default rows per page.Closed   wpDataTables   Updated March 23, 2020 at 1:43pm   4 Most recent comment from Aleksandar Vuković:You're welcome, VictorGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. simonandru Way to show public calendar?Closed   Amelia   Updated March 23, 2020 at 1:21pm   2 Most recent comment from Aleksandar Vuković:Hello simonandruThank you for your purchase.Technically, Amelia displays available appointments on front-end, and the unavailable time slots are grayed out and crossed out.You can try using [ameliasea ... timjo wpdt updateClosed Pre-purchase questions for wpDataTables   Updated March 23, 2020 at 11:59am   9 Most recent comment from Aleksandar Vuković:No worries timjo.Better to be safe than sorry, so it's quite understandable.Since you probably have two folders, you have to be sure the one you're replacing is the correct one. If you repl ... Nicola Downloading client informationClosed   Amelia   Updated March 23, 2020 at 10:28am   2 Most recent comment from [deleted]:Hello Nicola, Apologies for replying late, we are not working on weekends. There is a possibility of Exporting appointments to a CSV file for a selected date range in Amelia. In the export file cust ... George Webster How does a customer cancel and reschedule?Closed Pre-purchase questions for Amelia   Updated March 23, 2020 at 8:35am   2 Most recent comment from [deleted]:Hi George Webster,Thank you for your inquiry.Here is our explanation about front-end customer panel. You can add this page via shortcode like you have added your booking form. There are two options ho ... Arie Default/Current dateClosed   wpDataTables   Updated March 23, 2020 at 3:31am   6 Most recent comment from Srinath:This has been very helpful-ALTER TABLE `wp_wpdatatable_1` CHANGE `addedon` `addedon` DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP Heinz Robert Connect Wordpress UserClosed   Amelia   Updated March 20, 2020 at 3:29pm   6 Most recent comment from [deleted]:Hello Heinz, That is correct. No, they can't see other employees' appointments and events. They will be allowed to manage their own appointments and events. You can create one dummy emplo ... Dermod Wood Last column truncated on the mobileClosed   wpDataTables   Updated March 20, 2020 at 1:12pm   4 Most recent comment from Aleksandar Vuković:Great news, DermThanks for confirming.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. John Filter or Action Examples/UsageClosed   wpDataTables   Updated March 20, 2020 at 11:03am   19 Most recent comment from Aleksandar Vuković:Hello again John I am sorry about the scarcity of my responses, but each day we receive 80 - 100 support tickets, and we do our best to resolve each customer’s issues. In parallel, we are developing ... matt user records onlyClosed   Formidable Forms integration for wpDataTables   Updated March 20, 2020 at 10:36am   2 Most recent comment from Aleksandar Vuković:Hello mattThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Tables linked to an existing Formida ... Jeremy Parrott Master-Detail Plugin ChangelogClosed   Master-Detail Tables for wpDataTables   Updated March 20, 2020 at 9:53am   2 Most recent comment from Aleksandar Vuković:Hello farmchemYou can't see any changelogs for the add-ons yet, but only one thing was changed:BugFix: Fixed issue with deactivating licenseEverything else is still the same. Laurent Dani Amelia 2.5 : redirect after booking not working anymore ?Closed   Amelia   Updated March 20, 2020 at 9:48am   4 Most recent comment from [deleted]:Hello Laurent, Thank you. I created one test appointment just to check the behavior, so please delete it so it won't occupy your time slots. I reproduced the issue unfortunately, on our testing ... Dalton TooltipsClosed   Master-Detail Tables for wpDataTables   Updated March 20, 2020 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello DaltonI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features, and it would have to be custom-developed.Customization reques ...