We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bob Amelia Spinning circleClosed   Amelia   Updated March 10, 2020 at 9:31am   4 Most recent comment from Aleksandar Vuković:You're welcome BobGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Antonio Tresca Same Employee in multiple locationsClosed   Amelia   Updated March 10, 2020 at 9:31am   2 Most recent comment from [deleted]:Hello Antonio Tresca, There is an option to set your employees to work on different locations at different times. You choose one default location in the Details tab for that employee, but when you g ... Bob Is anyone listening?Closed   Amelia   Updated March 10, 2020 at 9:03am   2 Most recent comment from Aleksandar Vuković:Hello Bob.Thanks for reaching out to us.I see you have another ticket opened. I'll respond there as soon as I get to it. Rui Duarte Events wrong timeClosed   Amelia   Updated March 10, 2020 at 7:45am   8 Most recent comment from Aleksandar Vuković:Hi again RuiWell, if you entered the purchase code in the Activation field, it should auto-update.There's a little bug about auto-updates, though, and it should be fixed with our next update whic ... Carin Find Event IDClosed   Amelia   Updated March 10, 2020 at 7:35am   6 Most recent comment from Aleksandar Vuković:Hi again MaxCan you please open a new ticket, since we're writing on Carin's ticket?In short - if you have an event for every class, you could simply enter the first event's shortcode w ... Nathan Hiemstra Purchase without bookingClosed   Amelia   Updated March 9, 2020 at 5:54pm   2 Most recent comment from [deleted]:Hello Nathan, Unfortunately, packages are not available in Amelia at the moment - there isn't an option for customers to pay for several appointments at once. We have this feature in our to-do l ... Justin Michael Biggers Feature requestsClosed   Amelia   Updated March 9, 2020 at 4:23pm   2 Most recent comment from [deleted]:Hello Justin Michael Biggers,  Thank you for your purchase and your compliments. We are glad to hear you like Amelia  We don't have this in our plan for now, but we have it in our list of feat ... Dirk Hein Invoice as PDF - appointment time will not shownClosed   Amelia   Updated March 9, 2020 at 2:53pm   2 Most recent comment from Aleksandar Vuković:Hello DirkThank you for your purchase.Please download the beta version of Amelia attached to my response.When you install it, you need to access your database and make some changes. Access the databas ... Jessica Hargreaves Event tags - how tro deleteClosed   Amelia   Updated March 9, 2020 at 2:48pm   4 Most recent comment from Aleksandar Vuković:Good news, JessicaThanks for confirming.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Renata Clarke Calendar syncClosed Pre-purchase questions for Amelia   Updated March 9, 2020 at 2:09pm   2 Most recent comment from [deleted]:Hi Renata Clarke,Thank you for your interest in our plugin.At the moment we have 1.5 way synchronisation with Google calendar. That means that once you connect employee with Google calendar, his avail ... Saleh Fauzan Edit and Delete RowClosed   wpDataTables   Updated March 9, 2020 at 2:01pm   10 Most recent comment from Aleksandar Vuković:Hello again SalehYou're welcome, of course.Please feel free to add as many suggestions as you come up with on our Suggest a Feature page. It is all being forwarded to our developers for review. Gregg Hurson Frontend Booking CalendarClosed Pre-purchase questions for Amelia   Updated March 9, 2020 at 1:15pm   6 Most recent comment from [deleted]:Hi Gregg,We have this on our demo sites here but plugin comes empty and you need to create all of these. We have detailed documentation for all options and videos for some of the most important option ... Mattias Wihlgaard Problem saving servicesClosed   Amelia   Updated March 9, 2020 at 12:06pm   4 Most recent comment from [deleted]:Hello Mattias, Great, glad to hear that the issue is gone!Thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Nathan Hiemstra Appearance and files not loadingClosed   Amelia   Updated March 9, 2020 at 12:05pm   4 Most recent comment from [deleted]:Hello Nathan, It's OK, no worriesGlad to hear the issue is gone!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Loïc Maréchal Select input updateClosed   Amelia   Updated March 9, 2020 at 11:39am   4 Most recent comment from [deleted]:Hello Loïc Maréchal, Apologies for replying late, we are not working on weekends. Thank you for the screenshot. This is a bug in the system, the extra field should be refreshed when a service cho ...