We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

tHOMAS booking optionClosed   Amelia   Updated March 3, 2020 at 12:58pm   2 Most recent comment from [deleted]:Hello Thomas, Thank you for your purchase. The work hours of the employees in Amelia are set weekly and for weeks in advance. Some of our users use the Special days option for this purpose - to set ... Sitely Email placeholder for chosen payment methodClosed   Amelia   Updated March 3, 2020 at 12:24pm   2 Most recent comment from [deleted]:Hello Sitely, Unfortunately, this isn't possible in Amelia with its current built-in features and it isn't planned for now as it haven't been requested by our users until now. But I w ... Manon change fontClosed   Amelia   Updated March 3, 2020 at 11:50am   4 Most recent comment from [deleted]:You are welcome, Manon. Great, glad to hear that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Frank Zhang ChartClosed   wpDataTables   Updated March 3, 2020 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello FrankWhen I take a look at the chart, I see this:It looks like it goes from October 1998 to April 2019 - ascending. Is this not how you want it to look like? Christine Baker Marriage Changing available appointment from the default hoursClosed   Amelia   Updated March 3, 2020 at 10:27am   4 Most recent comment from [deleted]:Hello Christine, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and ... Kevin Tracy Hide calendar after finishing bookingClosed   Amelia   Updated March 3, 2020 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello KevinI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.This would have to be done as a custom solution, which is not i ... Susanna Townsend Coupons Not ShowingClosed   Amelia   Updated March 3, 2020 at 10:01am   2 Most recent comment from Aleksandar Vuković:Hello again SusannaHave you enabled coupons in Payment settings? Roxana LanguagesClosed Pre-purchase questions for Amelia   Updated March 3, 2020 at 9:51am   2 Most recent comment from [deleted]:Hi Roxana,Thank you for your interest in our plugin.At the moment we have Spanish, German and Italian translation included in our plugin however, if you need to use it on the same website as multiling ... Donald Schaffer Show location, not count on eventsClosed   Amelia   Updated March 3, 2020 at 9:01am   4 Most recent comment from Aleksandar Vuković:Good news, DonaldThanks for double checking that. I did not scroll to the bottom of the page, so I missed that issue.I'm glad to hear it's working as expected now.If you have any further que ... mattias export events attendeesClosed   Amelia   Updated March 3, 2020 at 8:58am   2 Most recent comment from Aleksandar Vuković:Hello MattiasThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our developers are working on inc ... Godwin Multiple Users on One WebsiteClosed Pre-purchase questions for Amelia   Updated March 2, 2020 at 5:57pm   2 Most recent comment from [deleted]:Hi Godwin,Thank you for your interest in our plugin.In our plugin each employee user can have access to the back-end with Amelia WordPress employee user role. That role gives them the permission to se ... Thomas Ljung Google Calendar SyncClosed Pre-purchase questions for Amelia   Updated March 2, 2020 at 5:08pm   6 Most recent comment from [deleted]:Hello Thomas, Yes, they recently changed some steps, we will update our documentation as soon as possible, sorry about that. Glad to hear the issue is gone! Thank you for letting us know. If you h ... Anupa Panjabi supportClosed   Amelia   Updated March 2, 2020 at 5:01pm   28 Most recent comment from [deleted]:You are welcome, Anupa. Glad to hear that. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Richard Master Details popup greyed outClosed   Master-Detail Tables for wpDataTables   Updated March 2, 2020 at 3:56pm   8 Most recent comment from Aleksandar Vuković:You're welcome RichardGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. beatricesinger Issue with database uploadingClosed   wpDataTables   Updated March 5, 2020 at 10:35am   5 Most recent comment from Aleksandar Vuković:Hi again BeatriceSorry for the late response.I just tried to use the Excel file you sent me, and I couldn't use it as a separate data source.The issue here is in the structure of the file. wpDat ...