We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Iszuddin Charts with user data onlyClosed Pre-purchase questions for wpDataTables   Updated February 25, 2020 at 11:49am   2 Most recent comment from Aleksandar Vuković:Hello IszuddinThank you for your kind words.If you create a table where users can view and edit only their own data, you can also use that for charts. You would need to enable "Follow table filtering ... Ahmad Part time servicesClosed Pre-purchase questions for Amelia   Updated February 25, 2020 at 11:44am   2 Most recent comment from [deleted]:Hi Ahmad,Thanks for your interest.It is possible to assign multiple employees to one service, but they can not work at the sam time. The only workaround is to connect those two employees to the sam Go ... Craig Paxson Moving data between tablesClosed   wpDataTables   Updated February 25, 2020 at 11:01am   2 Most recent comment from Aleksandar Vuković:Hello cpaxson66Thank you for your purchase.That is a great workaround. Unfortunately, I don't believe what you're looking for to achieve is possible with the plugin's built-in features. ... LAETITIA LENFANT Amélia + élémentorClosed   Amelia   Updated February 25, 2020 at 10:43am   5 Most recent comment from Aleksandar Vuković:Don't worry about your English, LaetitiaIt's quite alright.I don't quite understand what you mean by "tides", though.An employee can work on several services. And if someone books one ... Justin PaymentClosed   Amelia   Updated February 26, 2020 at 2:25pm   9 Most recent comment from Aleksandar Vuković:Hi again JustinThe issue here was that you haven't defined Cart and Checkout pages in WooCommerce settings.Please go to WooCommerce settings/Advanced, and select the Cart and Checkout pages from ... Simon Trigger report download with javascipt?Closed   Report Builder for wpDataTables   Updated February 25, 2020 at 7:27am   6 Most recent comment from Aleksandar Vuković:Hi again Simon.You can try using load: jQuery(window).on('load',function(){ jQuery(".reportbuilder_button").click();});Can you please try that? Maria Laustsen WPDATATABLES PREMIUMClosed   wpDataTables   Updated February 25, 2020 at 7:05am   4 Most recent comment from Aleksandar Vuković:Hi again Maria.The issue here is that you may have included a wrong selector. However, this is considered a custom solution, which doesn't fall under included support, so anything beyond advice i ... Nathan Hiemstra InstallationClosed   Amelia   Updated February 25, 2020 at 6:00am   2 Most recent comment from Aleksandar Vuković:Hello NathanThank you for your purchase. The Lite version needs to be deactivated/deleted, and the full version installed for this issue to be resolved.Please let me know if that helped Mark Saunders System SetupClosed   Amelia   Updated February 25, 2020 at 5:50am   18 Most recent comment from Aleksandar Vuković:You're welcome Mark.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andreas Friedrichs Be able to edit email for "event / appointment cancellation or change"Closed   Amelia   Updated February 24, 2020 at 5:14pm   4 Most recent comment from [deleted]:Hello Andreas, You are welcome. Sorry, it seems like I misunderstood your question. Unfortunately, there isn't a possibility to set a different notifications per event or single appointment in ... Andreas Friedrichs CVS ExportClosed   Amelia   Updated February 24, 2020 at 3:18pm   2 Most recent comment from [deleted]:Hello Andreas Friedrichs,Unfortunately, there isn't a possibility to export customers' data for events in Amelia with its current built-in features. I will add your feature request to our l ... Axel Register UsersClosed   Amelia   Updated February 24, 2020 at 3:12pm   2 Most recent comment from [deleted]:Hello Axel, The Customer Panel is the only option for the customers to login to the front-end and the customers can't create profiles there unfortunately, there isn't an option to sign up. ... Donald McGuinn Front End Dashboard FeatureClosed   Amelia   Updated February 24, 2020 at 2:41pm   2 Most recent comment from [deleted]:Hello Donald McGuinn, Apologies for replying late, we are not working on weekends.  Customers can access the front-end of Amelia through the Customer Panel feature and you can find all the informati ... Simon Critical Error - bugClosed   Report Builder for wpDataTables   Updated February 24, 2020 at 2:30pm   12 Most recent comment from Aleksandar Vuković:Hello guys.Sorry for the late response, we're not working on weekends.Simon, the issue on echabok's site was that the ZipArchive is not installed.However, the error message from your websit ... Cole Greer Google Calendar Busy Slots not syncing with AmeliaClosed   Amelia   Updated February 24, 2020 at 2:15pm   3 Most recent comment from Aleksandar Vuković:Good news, ColeThanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards.