We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pablo Select where field is userIDClosed Pre-purchase questions for wpDataTables   Updated March 6, 2020 at 9:26am   2 Most recent comment from Aleksandar Vuković:Hello PabloThank you for your interest in our plugin.If you have an ID column, you can go to its settings, and under Filtering tab, change filter type to "Text". Then, in Predefined Values add %CURRE ... Flavio Bruns Emails getting to spam folderClosed   Amelia   Updated March 6, 2020 at 6:15am   2 Most recent comment from Aleksandar Vuković:Hello FlavioThank you for your purchase.I'm sorry, but there's nothing you can do from within the plugin to remedy this.Mailing providers simply handle emails coming from hosting providers ... JENNIFER SABER Error Provided file - does not existClosed   wpDataTables   Updated March 6, 2020 at 6:08am   2 Most recent comment from Aleksandar Vuković:Hello JenniferSorry to hear about this. Since the website migrated, probably the location of the file changed as well. Well, maybe not the location, but the URL to the file.I believe we can get your t ... Adriana Blandford Table for Row Grouping and EditingClosed   wpDataTables   Updated March 5, 2020 at 3:41pm   2 Most recent comment from Aleksandar Vuković:Hello again Adriana Unfortunately, what you're looking for to achieve cannot be done. Only non-server-side tables can have row groping (tables linked to an existing data source). Editable tables ... Emiel Lelieveld SQL query available on manual tableClosed Pre-purchase questions for wpDataTables   Updated March 5, 2020 at 1:49pm   2 Most recent comment from Aleksandar Vuković:Hello EmielThank you for your interest in our plugin.When you create a manual table, it is saved in the database in format: wp_wpdatatable_#, where "#" represents the table's ID in the database. ... PlatformBusiness search boxClosed   wpDataTables   Updated March 5, 2020 at 1:45pm   2 Most recent comment from Aleksandar Vuković:Hello PlatformBusinessThank you for your purchase.Please go to "Sorting and Editing" tab above the table, and you'll see the slider to enable or disable search for that table: scott wellington sms costsClosed Pre-purchase questions for Amelia   Updated March 5, 2020 at 12:47pm   4 Most recent comment from [deleted]:Hi Scott,The price for Australia is $0.0825 for any carrier.Best regards. Teresa Syms Recurring appointmentsClosed   Amelia   Updated March 5, 2020 at 11:03am   2 Most recent comment from [deleted]:Hello Teresa Syms, Thank you for your purchase. Unfortunately, recurring appointments in Amelia are not possible with its current built-in feature. Only one time slot/appointment at a time can be bo ... Daniel Pricing QueryClosed Pre-purchase questions for Amelia   Updated March 5, 2020 at 10:53am   4 Most recent comment from [deleted]:Hi,The plugin remains fully functional, but you wont have updates and support anymore when your subscription expires. You can cancel or renew anytime.  Keith Multiple time slot bookingsClosed Pre-purchase questions for Amelia   Updated March 5, 2020 at 9:44am   2 Most recent comment from Keith:Hi, sorry I asked this question a few days ago and I have just seen your reply.  Sorry for asking again, please ignore. Kevin Tracy Start week on Sunday, not MondayClosed   Amelia   Updated March 5, 2020 at 9:05am   4 Most recent comment from [deleted]:You are welcome, Kevin. Glad I could help. If you have any  other questions or concerns feel free to open a new ticket and we will gladly help, Mary-Ann wdtObj is undefinedClosed Pre-purchase questions for wpDataTables   Updated March 5, 2020 at 8:56am   20 Most recent comment from Aleksandar Vuković:Hi again Mary-AnnYeah, I agree that it's strange. One of our developers has been trying to get to the bottom of this for the past week, and simply cannot find a reason why it's doing that.I ... Sajid Multiple Service BookingClosed Pre-purchase questions for Amelia   Updated March 5, 2020 at 8:32am   4 Most recent comment from [deleted]:Hi Sajid,Yes, we have custom fields and you can make this with radio button option.Yes, coupons can be used as well, more about coupons here: https://wpamelia.com/admin-finances/Yes, we have option f ... Georgia Package option?Closed Pre-purchase questions for Amelia   Updated March 5, 2020 at 8:22am   2 Most recent comment from [deleted]:Hi Georgia,Thanks for your interest.Unfortunately, we do not have package option at the moment. If you are interested, I can add your emali, and notify you when this feature is available. Andreas Hartmann Backend CSS collision with competitor’s pluginClosed   wpDataTables   Updated March 5, 2020 at 6:15am   2 Most recent comment from Aleksandar Vuković:Hello AndreasThanks for pointing this out to us. We appreciate that.Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it migh ...