We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jocelyn Munroe TinyMCE Editor CustomizationClosed   wpDataTables   Updated March 9, 2020 at 10:57am   30 Most recent comment from Aleksandar Vuković:You're welcome, JocelynGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Robert SEO indexable tablesClosed   wpDataTables   Updated March 9, 2020 at 10:37am   5 Most recent comment from Aleksandar Vuković:Hi again RobertI'm sorry to hear you won't be using our plugin after purchase.You need to log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you p ... maxlaxinc Column header is misalignedClosed   wpDataTables   Updated March 9, 2020 at 10:36am   2 Most recent comment from Aleksandar Vuković:Hello maxlaxincThank you for your purchase.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ... Cristiano Di Salvo Table relationsClosed   wpDataTables   Updated March 9, 2020 at 10:17am   2 Most recent comment from Aleksandar Vuković:Hello CristianoThank you for your suggestion.Unfortunately, something like this is not possible, since the plugin can only fetch the data associated to a single row. If you reference a column that is ... Edward Montagna Creating a table w/ condition failsClosed   wpDataTables   Updated March 9, 2020 at 9:44am   2 Most recent comment from Aleksandar Vuković:Hello EdwardThank you for your purchase.Your query looks fine, so there may be something blocking wpDataTables from actually creating the table. I can't say without taking a look, though.Please p ... Joe Lyons Bulk OrderClosed   Amelia   Updated March 9, 2020 at 7:52am   4 Most recent comment from Aleksandar Vuković:Hi again JoeThat sounds good.Since the coupon is assigned only to "10 - 1Hr Sessions" service, you can place the placeholder to the "appointment approved" template. It will be sent only to the people ... matt wp booking plugin integration between 2 wp sites and booking.comClosed Pre-purchase questions for Amelia   Updated March 6, 2020 at 5:33pm   2 Most recent comment from [deleted]:Hi Matt,Thank you for your interest in our plugin.Unfortunately something like this is not possible with our plugin. Our plugin cannot integrate bookings from two separate sites and also we don't ... Armenui Kohler Invoicing and RegistrationClosed Pre-purchase questions for Amelia   Updated March 6, 2020 at 4:55pm   5 Most recent comment from Armenui Kohler:[Edited because it works now] Dalton Column SettingsClosed   Gravity Forms integration for wpDataTables   Updated March 6, 2020 at 3:01pm   4 Most recent comment from Aleksandar Vuković:Hi again DaltonI don't know about other plugins (I doubt that, to be honest), but with custom work, it should be possible.Our developers are very busy at the moment, working on some priority tas ... Ishwar Suresh Customisation of coupons and multiple session bookingsClosed   Amelia   Updated March 6, 2020 at 12:33pm   2 Most recent comment from Aleksandar Vuković:Hello IshwarThank you for your purchase.Unfortunately, at the moment we don't have a bulk purchase option. We're looking into adding that as a feature, but until then I can offer a work-arou ... Alex Ojeda Column headersClosed   wpDataTables   Updated March 6, 2020 at 12:28pm   8 Most recent comment from Aleksandar Vuković:Hi again AlexWell, sure. You can add a custom color to every column:That would apply to the entire column regardless of the data in it. If you need the cell color to change based on the data, you can ... Henk Bloemink Questions about Amelia before I buy the productClosed Pre-purchase questions for Amelia   Updated March 6, 2020 at 11:35am   2 Most recent comment from [deleted]:Hi Henk Bloemink,Thank you for your interest in our plugin.1) Yes, Locations are shown in alphabetical order.2) Yes, after the first year expires you will still be able to completely use the plugin ju ... scott wellington Unable to get shortcodes to workClosed Pre-purchase questions for Amelia   Updated March 6, 2020 at 10:46am   2 Most recent comment from [deleted]:Hi scott,Did you purchased our plugin? If so, I would like to ask you to open ticket in Amelia category with your purchase code so our support engeeners can help you. This is a pre purchase category r ... Gregory S Perry PriceClosed Pre-purchase questions for Amelia   Updated March 6, 2020 at 10:13am   2 Most recent comment from [deleted]:Hi Gregory,We have both, lifetime licenses and annual subscriptions, so you can choose. Take a look at our pricing page, you can switch between annual and lifetime: https://wpamelia.com/pricing/ Florian Huber Scrollbar in table unexpected behaviourClosed   wpDataTables   Updated March 6, 2020 at 10:04am   6 Most recent comment from Aleksandar Vuković:Hi again FlorianIf your tests fail to provide correct results, you may want to try applying different CSS for mobile devices using media queries.Something like this: @media only screen and (min-width: ...