We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jiří Šeda Prepaid (credit) events with excusesClosed Pre-purchase questions for Amelia   Updated February 27, 2020 at 10:42am   2 Most recent comment from [deleted]:Hi Jiri,Not 100% sure I understand.You can make events with Amelia and customers can pay online for each event, they can cancel the event, but we do not have refund option. You can for example give th ... Adal Bermann MultiSiteClosed Pre-purchase questions for Amelia   Updated February 27, 2020 at 9:55am   4 Most recent comment from [deleted]:Hi Adal, Inside plugin you will be able to make an account and pay per SMS as built in feature.  William Decker Time Zone issuesClosed   Amelia   Updated February 27, 2020 at 9:37am   2 Most recent comment from Aleksandar Vuković:Hello WilliamAmelia doesn't have any time zone settings, and it inherits it from WordPress.If your WordPress is configured in MST, everyone who logs in will see all times in that time zone (in ba ... Jose Hiding the tableClosed   wpDataTables   Updated February 27, 2020 at 9:33am   2 Most recent comment from Aleksandar Vuković:Hello JoseThank you for your purchase.Hiding the table before filtering is applied is only available with our paid add-on Powerful Filters, and it is not included in the core version of the plugin. caeto Create a table by importing data from data source.Closed   wpDataTables   Updated February 27, 2020 at 9:26am   2 Most recent comment from Aleksandar Vuković:Hello caetoThank you for your purchase.There is probably a conflict with the bootstrap.js files. Please go to wpDataTables main Settings on your wp-admin page. You'll see Include full bootstrap ... Paschal create a table linked to an existing data sourceClosed Pre-purchase questions for wpDataTables   Updated February 27, 2020 at 8:40am   2 Most recent comment from Aleksandar Vuković:Hello PaschalThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Tables linked to an ... mike GDPR field by defaultClosed   Amelia   Updated February 27, 2020 at 8:34am   2 Most recent comment from Aleksandar Vuković:Hello mikeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good idea though, and I'll forward it to our de ... Susanna Townsend Make phone number requiredClosed   Amelia   Updated February 26, 2020 at 5:28pm   2 Most recent comment from Aleksandar Vuković:Hey SusannaYou can set the phone number to be a mandatory field in general settings of Amelia. Indra Display Data in Dropdown 2 based on Selected Data in Dropdown 1Closed Pre-purchase questions for wpDataTables   Updated February 26, 2020 at 5:10pm   6 Most recent comment from Aleksandar Vuković:You're welcome IndraSorry I couldn't provide a positive response.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Katherine Fung registration formClosed Pre-purchase questions for Amelia   Updated February 26, 2020 at 4:18pm   5 Most recent comment from [deleted]:Hi Katherine,Unfortunately there is no way to require custom fields only for the first time users. As for the extension we are not sure since we didn't use it but you could try and if you don ... Marc Hammoud Frustrated by the extremely slow supportClosed   Amelia   Updated February 26, 2020 at 4:09pm   6 Most recent comment from [deleted]:Hello Marc, As Aleksandar said, another option we can offer, if you don't feel comfortable with sharing FTP and database credentials, would be for you to send us the installation files of all pl ... Rick Flex schedulingClosed Pre-purchase questions for Amelia   Updated February 26, 2020 at 3:32pm   2 Most recent comment from Miloš Jovanović:Hi Rick,Thank you for your inquire.We do have special days option for the each employee that you can set, more information on this link.Special Days – This feature allows you to set one or multipl ... adotstate Customers can not reset the password to there accounts... the reset link is broken from the emailClosed   Amelia   Updated February 26, 2020 at 2:31pm   9 Most recent comment from [deleted]:Hello adostate, Glad to hear you managed to find the solution for your issue. Thanks for letting us know.  When you create a service you can enable or disable the option 'Show "Bringing anyone ... Kristen Jerry Questions before PurchaseClosed Pre-purchase questions for Amelia   Updated February 26, 2020 at 1:08pm   6 Most recent comment from [deleted]:Hi Kristen Jerry,You are welcome.Unfortunately it is not possible to add multiple events in the same cart. As for your second question I am not sure if I understood you right, you want name to be writ ... Husin Sajjadi Error in Book An AppointmentClosed   Amelia   Updated February 26, 2020 at 12:50pm   12 Most recent comment from Aleksandar Vuković:Hello again allenlinwI see this is a duplicate response, as in the other ticket which I just replied to. The same answer applies here:I will forward it to our development team, and they'll take ...