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  Public Ticket #2329220
charts series randomly updated to be out of order of order
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  • Barry Anderson started the conversation

    Hello, this morning when my charts updated on my website the time series data is now out of order for some reason.  Even the data table the chart is hooked up to on the website is in proper order but for some reason the chart series dates and data points are out of order. Can you please tell me why this chart is out of order? 

    Also, when I add the table to the webpage the chart disappears. I did this so you could see both the table and chart together but typically the data table is hidden and just the chart shows. 

  •  2,513
    Aleksandar replied

    Hello Barry

    Thank you for your purchase, and sorry for the inconvenience.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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