As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Marc Hammoud How to generate a link to a specific service?Closed   Amelia   Updated April 3, 2020 at 4:04pm   2 Most recent comment from [deleted]:Hello Marc, Yes, all services are with same link as they are on one page. So, you can't have separate links for different services, unfortunately. You can only create pages with specific service ... zbyneksmetana direct checkout pageClosed   Amelia   Updated April 3, 2020 at 2:28pm   4 Most recent comment from Aleksandar Vuković:You're welcome, zbyneksmetanaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kim Syncing with iphone calendarClosed Pre-purchase questions for Amelia   Updated April 3, 2020 at 2:12pm   2 Most recent comment from [deleted]:Hi Kim,Thank you for your interest in our plugin.Unfortunately we don't have iCal synchronisation at the moment, only the synchronisation with Google calendar. We are currently collecting request ... Volendam_Music do_shortcode out of loopClosed   wpDataTables   Updated April 3, 2020 at 2:07pm   6 Most recent comment from Aleksandar Vuković:Hello again Volendam_MusicYou sent us just the HTML through your script. You can check that in the Network Response.It doesn't work because you don't have any of our scripts or styles on the ... William LeTourneau Plug-In Not ShowingClosed   Amelia   Updated April 3, 2020 at 1:48pm   2 Most recent comment from Aleksandar Vuković:Hello WilliamThank you for your purchase.Which version of PHP and WordPress do you have installed? It shouldn't matter, though, but just for info.If you installed the plugin, it should be there.P ... Uma Bode Change post-booking messageClosed   Amelia   Updated April 3, 2020 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello UmaYou can change the wording in that message by installing Loco Translate, open Amelia through that plugin, and search for "Congratulations!". You will see the string, and you simply need to ... Coleman Reyna SMTP not connectingClosed   Amelia   Updated April 3, 2020 at 1:27pm   4 Most recent comment from Aleksandar Vuković:You're welcome ColemanI'll close this one, and if you have any questions about the other ticket, please respond there, and I'll gladly help. Jeff Poulos I’m having problems figuring out how to create a chart based on a simple sql query resultClosed   wpDataTables   Updated April 3, 2020 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello JeffThank you for your purchase.Charts can only be created from existing tables, so if you don't have any issues creating SQL Query based tables, you can create charts from the data in thos ... Therese Jordan Step by step wizard not working with elementor pro pop upsClosed   Amelia   Updated April 3, 2020 at 12:29pm   2 Most recent comment from [deleted]:Hello Theres Jordan, Thank you for your purchase. Unfortunately, there is this conflict with the Elementor Popup and we have some fix for it. Some customization is needed for it to work. First, you ... Miguel integraciones de pagoClosed Pre-purchase questions for wpDataTables   Updated April 3, 2020 at 12:26pm   2 Most recent comment from Aleksandar Vuković:Hello MiguelThank you for your interest in our plugin.Payment engines do not depend on any region, and you can use them Worldwide.Also, please note that the only official support language is English, ... maraja Pending Event NotificationClosed   Amelia   Updated April 3, 2020 at 12:22pm   2 Most recent comment from [deleted]:Hello Maraja, Thank you for your purchase. Unfortunately, there isn't a possibility for Events to have pending status in Amelia with its current built-in features. The Events feature is much ne ... Santi Conect Wp user with Amelia userClosed   Amelia   Updated April 3, 2020 at 11:41am   6 Most recent comment from Aleksandar Vuković:Hi again SantiNothing, really.When a user clicks on that URL, the appointment should be canceled, and the user redirected to either the home page, or booking page.You can create a couple of new pages ... Seung Jung Need to show customer phone # on calendar + Google CalClosed   Amelia   Updated April 3, 2020 at 11:15am   2 Most recent comment from [deleted]:Hello Seung Jung , Thank you for your purchase. There isn't a possibility to add these information to the Amelia calendar, unfortunately. As you already saw, all placeholders/information are ... Daniel Luke Holmes customer appointment groupingClosed Pre-purchase questions for Amelia   Updated April 3, 2020 at 10:13am   2 Most recent comment from [deleted]:Hi Daniel, Thanks so much for your interest.I understand what you are asking, but unfortunately it is not possible to achieve that with plugins built in features.  George Hurlburt EditClosed   wpDataTables   Updated April 3, 2020 at 9:09am   8 Most recent comment from Aleksandar Vuković:Thank you, GeorgeI'm glad to hear everything is working as it should.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.