As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Karim Front end behavorClosed   Amelia   Updated April 7, 2020 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello KarimMedia queries should be included in curly brackets, like this: @media only screen and (min-width: 360px) and (max-width: 1200px) { .wpdt-c img { height: auto !important; } }S ... docilein Working hoursClosed   Amelia   Updated April 7, 2020 at 8:35am   4 Most recent comment from Aleksandar Vuković:Hi again docileinYou need to add a break during your employee's work hours, so just click on the "+" sign, and select "Breaks", and select the time during your employee's work hours when he& ... Saad Saleem Show all eventsClosed   Amelia   Updated April 7, 2020 at 8:09am   4 Most recent comment from [deleted]:Hello Saad Saleem, You are welcome. This is saved in the database, so you can try changing it there. Find the wp_options table in your database and within it find the amelia_settings option value - ... Uriah Bullard Service Id #Closed   Amelia   Updated April 7, 2020 at 7:21am   6 Most recent comment from Aleksandar Vuković:You're welcome MarcIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. zbyneksmetana Field validationClosed   Amelia   Updated April 7, 2020 at 7:21am   4 Most recent comment from Aleksandar Vuković:Hi again zbyneksmetanaThanks for sharing this with me.I'll forward it to our development team, so they can take a look.In the mean-time, you can try modifying that procedure, and applying it in A ... Baran Kaypakoglu Issues with Plotting Time SeriesClosed   wpDataTables   Updated April 7, 2020 at 7:15am   10 Most recent comment from Aleksandar Vuković:Hi again BaranThe issue here is that the theme is loading jQuery somewhere in the middle of the page, instead of in the beginning. This is why there are these errors on the page:I've managed to r ... CristianRicotta Booking processClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 10:40pm   6 Most recent comment from [deleted]:Hi Cristian,You get the updates and support while you have the subscription, if you cancel the subscription, the plugin remains full functional, but you do not have updates and support anymore. With l ... Finnur Thomsen renewal of Amelia Booking on clients' websites.Closed Pre-purchase questions for Amelia   Updated April 6, 2020 at 8:12pm   4 Most recent comment from [deleted]:Hi,Depends on the license, if you gat basic license it means for one purchase code that you can place on one website, if you get Pro license you get purchase code with lifetime update and support for ... andrea bookingClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 5:17pm   2 Most recent comment from [deleted]:Hi Andrea,Thank you for your interest in our plugin.Yes this is possible if you create all those days as one event customers will be able to pay for the at once. You can set notifications where after ... K Hillier catalog imageClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 4:56pm   2 Most recent comment from [deleted]:Hi K Hillier,Thank you for your interest in our plugin.If you are trying our Lite free version gallery for services is not enabled there, but it will work on our Full plugin.As for the services view, ... Jomari Henry Bondoc Back end customer menuClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 4:45pm   6 Most recent comment from Jomari Henry Bondoc:Thank you so much for your assistance. I'll process the purchase tomorrow ASAP. Thanks a lot! Karina Set-upClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 3:46pm   4 Most recent comment from [deleted]:Hi Katarina,Yes, with our shortcodes you can pre select particular employee and put that shortcode on the page so just appointments for that employee that you have pre-select will be shown. Laurent Zoom et JitsiClosed   Amelia   Updated April 6, 2020 at 3:35pm   2 Most recent comment from [deleted]:Hello Laurent, No, we don't have in plan the integration with Jitsi. I will add this feature request to our list so it can be considered for implementation in the future. If you have any other ... Álvaro Góis Filter values not workingClosed   wpDataTables   Updated April 6, 2020 at 3:19pm   4 Most recent comment from Aleksandar Vuković:You're welcome, ÁlvaroGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Guy Langlois Shortcode for Pop-upClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 3:17pm   4 Most recent comment from [deleted]:Hi Nsikak,I saw that you have opened a ticket in Amelia section where our support managers will help you so I will close this one. Our support managers will give their best to setup everything as soon ...