We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Petro Mc Kenzie PRICE LISTED DIFFERENT IN CARTClosed Pre-purchase questions for Amelia   Updated March 17, 2020 at 3:25pm   4 Most recent comment from [deleted]:Hi Petro,Thanks so much for your purchase!We do not have that option in particular, but typically our users are making custom field to ask for the customer's home address.This is a category reser ... matteocrosera Logarithmic scaleClosed   wpDataTables   Updated March 17, 2020 at 3:08pm   4 Most recent comment from Aleksandar Vuković:Agreed MatteoYou can make it look like a logarithmic scale, but there are no built-in scales in the plugin.Sorry for the inconvenience.Can you please post that as a suggestion on our suggest a featur ... PAUL BALIK Filtering Data Chart Table Based on Table Date RangeClosed   wpDataTables   Updated March 17, 2020 at 2:12pm   8 Most recent comment from Aleksandar Vuković:Alright then Paul.I've forwarded this to one of our developers for testing.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘fro ... ryuichi About the display of the timelineClosed   Amelia   Updated March 17, 2020 at 1:01pm   3 Most recent comment from Aleksandar Vuković:Hello ryuichiIt maybe can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't ... Barry Anderson charts series randomly updated to be out of order of orderClosed   wpDataTables   Updated March 17, 2020 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello BarryThank you for your purchase, and sorry for the inconvenience.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the in ... Rui Duarte Merge rolesClosed   Amelia   Updated March 17, 2020 at 8:50am   2 Most recent comment from [deleted]:Hello Rui, In my opinion, the best way is for you to use a plugin that can combine more roles in WordPress - like for example User Role Editor. This way, you can give your WP users multiple roles, an ... thierry schweitzer Price showing VAT includedClosed   Amelia   Updated March 17, 2020 at 7:31am   14 Most recent comment from Petro Mc Kenzie:Hi everyone - if you're using WooCommerce and experience that VAT just does not appear no matter your settings (like I experienced) there is help.Install "Payment Gateway Based Fees and Discounts ... Simon Automatic employee email after appointmentClosed Pre-purchase questions for Amelia   Updated March 16, 2020 at 5:26pm   2 Most recent comment from [deleted]:Hi Simon,We do not have option to collect feedback in Amelia.In Amelia there's Appointment Follow Up notification that you can use for this but this is one of the two notifications available on ... Dmitry Automatic preholders usage in notificationsClosed Pre-purchase questions for Amelia   Updated March 16, 2020 at 4:23pm   2 Most recent comment from [deleted]:Hi Dmitry,Thank you for your interest in our plugin.I saw that you opened two same tickets so we will answer you on the other one.Best regards. Heather InformationClosed Pre-purchase questions for Amelia   Updated March 16, 2020 at 4:22pm   2 Most recent comment from [deleted]:Hi Heather,Thank you for your interest in our plugin.Unfortunately something like this is not possible since at the moment we don't have membership option. You would be able to achieve something ... sharad Approve Link in Employee emailClosed Pre-purchase questions for Amelia   Updated March 16, 2020 at 3:42pm   2 Most recent comment from [deleted]:Hi sharad,Thanks for your interest in our plugin. Yes, you can set appointment status to approved or pending. If you can set to pending it is woking as you have explained, but it is not possible to ... Mustapha lod a questionClosed Pre-purchase questions for Amelia   Updated March 16, 2020 at 3:19pm   3 Most recent comment from [deleted]:Hi Mustapha,Thanks a lot for your interest.Yes, we have dashboard for customers - Amelia customer panel> https://wpamelia.com/front-end-customer-panel/Employees can login to the backend and they see ... Enkhjargal WORDPRESS AMELIA ( NOT STARTING )Closed   Amelia   Updated March 16, 2020 at 2:33pm   4 Most recent comment from [deleted]:Hello Enkhjargal, Thank you for your purchase.  We are sorry to hear you had issues with Amelia for a while now, but we would gladly help if you opened a ticket right away.  Thank you for the crede ... Seth Barrett CRM integrationClosed   Amelia   Updated March 16, 2020 at 12:48pm   9 Most recent comment from [deleted]:Hello Ron, You are welcome. Yes, I understand your point of view, I added this as a feature request to be considered for future releases of Amelia. Don't worry about that, all of us have a wor ... Ian Batcheldor Address for bookingClosed   Amelia   Updated March 16, 2020 at 12:41pm   2 Most recent comment from Aleksandar Vuković:Hello IanThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good suggestion, though. ...