We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Diamond WooCommerce integrationClosed Pre-purchase questions for Amelia   Updated March 13, 2020 at 10:28am   6 Most recent comment from [deleted]:Hi Diamond,You can add our short-code for booking form on the page, that is the only why. We have different shotcodes, all of the you can find in FAQ section> https://wpamelia.com/faq/ Marco Barmettler LanguageClosed Pre-purchase questions for Amelia   Updated March 13, 2020 at 9:12am   2 Most recent comment from [deleted]:Hi Marco,Thank you for your inquiry.Yes, we have German translation. Please go to the WordPress Settings (not Amelia Settings, the main settings of the WordPress) and open General Settings. There you ... Corey Q Bostic Working HoursClosed   Amelia   Updated March 13, 2020 at 8:23am   2 Most recent comment from [deleted]:Hello Corey Q Bostic,Thank you for your purchase. Could you please check your timezone setting in your WordPress -> Settings -> General? Since this applies to Amelia as well, so if you haven't ... caitlin Troubleshooting the Correct TimesClosed   Amelia   Updated March 13, 2020 at 6:49am   2 Most recent comment from Aleksandar Vuković:Hello caitlinThanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Sigurd Roscher Category change for saved bookingClosed   Amelia   Updated March 12, 2020 at 3:29pm   7 Most recent comment from [deleted]:Hello Sigurd Roscher, Glad that you figured it out If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Sigurd Roscher Timeslot / Duration Problem with StarttimeClosed   Amelia   Updated March 12, 2020 at 3:14pm   4 Most recent comment from [deleted]:You are welcome, Sigurd Roscher! Great, glad to hear that!The translations are done by our users, you can change some strings if you want by using the translation method of the plugin. But unfortunat ... Jihad Employee and Customer access linkClosed   Amelia   Updated March 12, 2020 at 2:10pm   23 Most recent comment from Aleksandar Vuković:You're welcome JihadIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. pdeleon2018 UpgradeClosed   Master-Detail Tables for wpDataTables   Updated March 12, 2020 at 1:50pm   4 Most recent comment from Aleksandar Vuković:Hi again pdeleon2018You're totally right - I missed that part. Sorry about that.Unfortunately, since the purchase was made through Envato, there's nothing we can do about that. The plugin ma ... Jane Widget for the menuClosed   Amelia   Updated March 12, 2020 at 12:53pm   4 Most recent comment from Jihad :Most welcome ! ; ) overnightsite Auto FillClosed   Amelia   Updated March 12, 2020 at 12:24pm   2 Most recent comment from [deleted]:Hello overnightsite, Thank you for your purchase.Unfortunately, there isn't a possibility to fill in information in Amelia with some predefined values from some page before Amelia. But you can ... Sunny Cris Fortunato We cant show "All" Entries (19,000)Closed   wpDataTables   Updated March 12, 2020 at 11:04am   8 Most recent comment from Aleksandar Vuković:Hi again SunnySorry to hear you won't be using the add-on after all.I can't say what the status of the refund request is, since it has been forwarded to our reseller - Paddle. They handled ... Alejandro Import table from GoogleSheetClosed   wpDataTables   Updated March 12, 2020 at 9:43am   2 Most recent comment from Aleksandar Vuković:Hello AlejandroThank you for your purchase.The issue here is just like the error explains - you probably copied the URL from the Publish Modal that came up on your screen, instead of the URL that appe ... Seth Barrett Sync user dataClosed   Amelia   Updated March 12, 2020 at 8:23am   7 Most recent comment from Aleksandar Vuković:Hi again SethI've never dived into it that deep, but I'll try to help.If you know your way around SQL, you can extract the data you need in columns, using SQL Views (stored queries), which ... Paul Thomson Tech SupportClosed   wpDataTables   Updated March 12, 2020 at 8:14am   10 Most recent comment from Aleksandar Vuković:Hello LeonPlease verify that you're editing Column Settings/Data tab, not the "Display" tab above the table.If you can verify this, and still have the issue, I'm going to have to remote in ... Jérôme Trehin booking informationClosed   Amelia   Updated March 11, 2020 at 5:07pm   2 Most recent comment from [deleted]:Hello Jerome, When someone wants to recreate a same website with all settings, we recommend using Duplicator plugin. With this plugin you will duplicate everything that you have on your website, not ...