We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lukas downloadClosed Pre-purchase questions for wpDataTables   Updated March 25, 2020 at 7:24am   4 Most recent comment from Aleksandar Vuković:Great news, Lukas, you're welcome!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Yotvat Zarka Site searchClosed   wpDataTables   Updated March 24, 2020 at 1:24pm   4 Most recent comment from Aleksandar Vuković:Hello again YotvatI would love to share that with you, but unfortunately I didn't run into any customers that shared that info (or their websites) with us. Scott Whiteley Email notifications not sending through GmailClosed   Amelia   Updated March 24, 2020 at 12:51pm   2 Most recent comment from Aleksandar Vuković:Hello ScottIf you entered your gmail username and password, and you're still seeing this error, please reach out to your hosting provider.Hosting providers tend to block any SMTP settings that ar ... Garth Jones Ideas PageClosed   wpDataTables   Updated March 24, 2020 at 12:43pm   2 Most recent comment from Aleksandar Vuković:Hello again GarthWe don't have a roadmap accessible to public, but you can add feature suggestions on our suggest a feature page. Alexander Does wpDataTables support pulling data from a CSV dataset live ?Closed Pre-purchase questions for wpDataTables   Updated March 24, 2020 at 12:29pm   4 Most recent comment from Aleksandar Vuković:Hi again AlexI'm sorry to disappoint you, but I think not.We don't have Geo charts, so you wouldn't be able to do this.There are some websites that already use wpDataTables for COVID-1 ... Dave Bladon Setting up of servicesClosed   Amelia   Updated March 24, 2020 at 12:26pm   34 Most recent comment from [deleted]:Glad to hear that the issue is gone!You are welcome, Dave. Thanks, glad I could helpIf you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Heinz Robert Pledging for feature request?Closed   Amelia   Updated March 24, 2020 at 12:19pm   4 Most recent comment from [deleted]:Yes, I agree, Heinz I just told that to point out that money isn't the only resource needed, time is needed and this is why we can't implement each feature right away and we don't tak ... Yves Recour Custom Font (or Google font) option?Closed   Amelia   Updated March 24, 2020 at 11:20am   2 Most recent comment from [deleted]:Hello Yves Recour, At the moment, the only two available options for the Font in Amelia -> Customize are the Roboto and Lato. But you can try adding this custom HTML to the page where you have you ... Yves Recour Remove phone numberClosed   Amelia   Updated March 24, 2020 at 11:16am   2 Most recent comment from [deleted]:Hello Yves Recour, Thank you for your purchase. Unfortunately, there isn't an option to remove the phone field from the booking form, but this element can be hidden with custom CSS, please sen ... Enzo Hide Employee from service cardClosed   Amelia   Updated March 24, 2020 at 10:47am   4 Most recent comment from Aleksandar Vuković:Hi again EnzoI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The service description is shown only after clicking on the s ... Abigail Update pluginClosed   Amelia   Updated March 24, 2020 at 10:08am   4 Most recent comment from [deleted]:Hello Debbie, We didn't start using a different numbering system for the plugin versions, the screenshot you sent is for the Lite/free version of our plugin. You can check out the changelog for ... janetatkinson admin table list in descending orderClosed   wpDataTables   Updated March 24, 2020 at 10:03am   6 Most recent comment from Aleksandar Vuković:You're welcome JanetIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. simonandru General Post-Purchased QuestionsClosed   Amelia   Updated March 24, 2020 at 10:02am   4 Most recent comment from Aleksandar Vuković:Hi again simonandruYou're welcome, glad I could help.1. I see. Good work with CSS. Unfortunately, there's no way we can skip that step.2. Not that I know of, unfortunately. You could prob ... Chang Request history version that supports php 5.4Closed   wpDataTables   Updated March 24, 2020 at 7:03am   2 Most recent comment from Aleksandar Vuković:Hello ChangThank you for your purchase.Please note that previous versions of the plugin are not supported, and they should only be used for testing purposes. You may also have issues with compatibilit ... Enzo html formatted email NotificationsClosed   Amelia   Updated March 23, 2020 at 4:57pm   2 Most recent comment from Aleksandar Vuković:Hello EnzoI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.