We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

lorna functionality questionClosed Pre-purchase questions for Amelia   Updated March 11, 2020 at 4:29pm   2 Most recent comment from [deleted]:Hi Lorna,Thank you for your interest in our plugin.Unfortunately something like this is not possible at the moment with our plugin. Each service and each employee can have minimum and maximum capacity ... Yen Wee UpDate recomendationClosed   Amelia   Updated March 11, 2020 at 4:03pm   2 Most recent comment from [deleted]:Hello Att Yen Wee, - Unfortunately, the price of the services in Amelia can't be set to be dynamic. This change would require custom code so please note that such customization is not covered b ... felix custom symbols on Line Chart and custom colors on pie chartsClosed   wpDataTables   Updated March 11, 2020 at 2:32pm   2 Most recent comment from Aleksandar Vuković:Hello felixThank you for your purchase.Chart engines are quite limited with the free APIs they share, so if you need to customize the charts you can check in our documentation about wpDataCharts call ... Filippos Sdralias WP Amelia Fixes & How toClosed   Amelia   Updated March 11, 2020 at 12:40pm   9 Most recent comment from Aleksandar Vuković:Sorry to disappoint you, Filippos, but we don't have a roadmap displayed anywhereThere are a lot of features that are planned, and we never know until the last minute what will go into the updat ... Bruce Maples Error creating manual tableClosed   wpDataTables   Updated March 12, 2020 at 7:27am   7 Most recent comment from Aleksandar Vuković:Hello again BruceThe Generated Tables counter was stuck in wp_7e4mrs_options table in the database, so I increased it, and tested the plugin.The counter keeps growing with the amount of tables I cr ... Briony Cullin Calendar / managing spacesClosed   Amelia   Updated March 11, 2020 at 11:44am   2 Most recent comment from Aleksandar Vuković:Hello BrionyThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Your employees can be assigned to ... thierry schweitzer Amelia Coupon and WoocommerceClosed   Amelia   Updated March 11, 2020 at 11:36am   4 Most recent comment from Aleksandar Vuković:You're welcome thierryI cannot recall which payment option causes issues (I believe it's Stripe, though) when the price is reduced to below $0.5.If you have any further questions or issues, ... Dan Reuben Event CustomizationClosed   Amelia   Updated March 11, 2020 at 11:16am   4 Most recent comment from [deleted]:Hello Dan Reuben, You are welcome.Thank you for the screenshot, these are Stripe fields. Unfortunately, as I said in my previous answer, these fields can't be changed with adding custom CSS. ... Andrew Multiple remote adminsClosed Pre-purchase questions for Amelia   Updated March 11, 2020 at 10:20am   2 Most recent comment from [deleted]:Hi Andrew,Thanks for your interest.Unfortunately, it is not possible to have an admin per location, just employees can manage their appointments and events. More about users and roles can be seen he ... Niv Huga Woocommerce IntegrationClosed   Amelia   Updated March 11, 2020 at 10:17am   3 Most recent comment from [deleted]:Hello Niv Huga, I've just tested this on our testing website and it works properly, the extras price is added to the service price in WooCommerce cart/checkout page. So, please provide me a tem ... Jonathan Woo When adding line breaks or shortcode to string entry, builder adds > and < to cellClosed   wpDataTables   Updated March 11, 2020 at 10:09am   2 Most recent comment from Aleksandar Vuković:Hello JonathanThank you for your purchase.Can you please tell me which version of libxml do you use? You should find the libxml version in your php.info file. If the version is less than 2.7.8, you ... Wendy lifetime updatesClosed   Report Builder for wpDataTables   Updated March 11, 2020 at 10:04am   7 Most recent comment from Aleksandar Vuković:Hello again Wendy.I'm attaching the Report Builder to my response here, but for the future, please note that you can download the add-on from our store http://store.tms-plugins.com/ after you lo ... Kim Prudlow Calendar issueClosed   Amelia   Updated March 11, 2020 at 9:51am   2 Most recent comment from [deleted]:Hello Kim Prudlow, I see this ticket a duplicate ticket - it is for the same issue as your other ticket, which I've just replied, so I will close this one and we can continue solving the issue ... Kevin Tracy Redirect after bookingClosed   Amelia   Updated March 11, 2020 at 9:24am   13 Most recent comment from [deleted]:Hello Kevin, The capacity of how many people can book one service at the same time is set in the services' min and max capacity. This is how many people can book at the same time the same appo ... Christine Smeyers Text/lines around boxes not showingClosed   Amelia   Updated March 11, 2020 at 7:55am   8 Most recent comment from Aleksandar Vuković:You're welcome ChristineGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards.