We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tara J Pollman Can this be used no date events?Closed   Amelia   Updated March 27, 2020 at 10:15am   6 Most recent comment from Aleksandar Vuković:Hi again TaraYou should hide the services that you currently can't offer (regular services), but the new service, used while this situation is ongoing, should stay visible on front-end. Ed Kim mapping pluginsClosed Pre-purchase questions for wpDataTables   Updated March 27, 2020 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello EdThank you for your interest in wpDataTables.Unfortunately, we don't have any integration with mapping plugins, and Google Maps plugin for WordPress has a shortcode which I know won' ... Barry J Preusz Server ErrorsClosed   wpDataTables   Updated March 27, 2020 at 8:22am   2 Most recent comment from Aleksandar Vuković:Hello BarryThank you for your purchase.This issue is actually well known when using WP CLI.It’s because of the command line in PHP (WP-CLI is basically command line interface to WordPress).The $_SE ... Sian Evans code snippitsClosed   Amelia   Updated March 27, 2020 at 7:41am   2 Most recent comment from Aleksandar Vuković:Thanks for letting us know SianIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sandor Teglasy calendar synchronization settings et al.Closed   Amelia   Updated March 26, 2020 at 4:10pm   4 Most recent comment from [deleted]:You are welcome, Sandor. If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Hagit Create table not workingClosed   wpDataTables   Updated March 26, 2020 at 2:03pm   4 Most recent comment from Aleksandar Vuković:Great news, HagitThanks for confirming.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marc E4954-5D9CB-C0DDC-FA307-54072 Dark Mode CustomizationClosed Pre-purchase questions for wpDataTables   Updated March 26, 2020 at 2:02pm   7 Most recent comment from Aleksandar Vuković:Awesome Marc, thanks!If you have any questions or issues with the plugin please feel free to open a new ticket and we'll gladly help. Roxane Leroy Little jump on the page when selecting a slot in booking searchClosed   Amelia   Updated March 26, 2020 at 1:27pm   23 Most recent comment from Aleksandar Vuković:Hi RoxaneDid you maybe change the theme? Or, have you updated the theme?If you did any of this, please enter the theme's footer.php file, and add the script in the bottom, as I explained in Nove ... Diketso Amelia sender emailClosed Pre-purchase questions for Amelia   Updated March 26, 2020 at 1:22pm   2 Most recent comment from [deleted]:Hello Diketso, Thanks for reaching out, we are glad to see you are interested in Amelia. In order to set the notifications settings you need to go to Amelia -> Settings. You will there see Notifica ... Kevin Whaley Filter Button ColorsClosed   wpDataTables   Updated March 26, 2020 at 1:19pm   8 Most recent comment from Aleksandar Vuković:You're welcome KevinGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ben Column as Row CountClosed   wpDataTables   Updated March 26, 2020 at 12:13pm   4 Most recent comment from Aleksandar Vuković:Hi again BenI'm sure that can be implemented, but only as a custom solution, since it's not yet included in the plugin's features.Unfortunately, I can't help you with it, since wri ... Elise Mutliple tablesClosed   wpDataTables   Updated March 26, 2020 at 12:08pm   4 Most recent comment from Aleksandar Vuković:Alright, EliseA new version has been released today. Please go into our store http://store.tms-plugins.com/ and download the newest update, if it hasn't already been offered in the Plugins secti ... Katherine Fung Removing fields from booking formClosed   Amelia   Updated March 26, 2020 at 10:17am   4 Most recent comment from [deleted]:You are welcome, Katherine.Great, glad to hear that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Mohammed Alsubaie Image Attachment CSV XLX ExportClosed   wpDataTables   Updated March 26, 2020 at 9:05am   2 Most recent comment from Aleksandar Vuković:Hello MohammedThank you for your purchase.I am sorry to disappoint you, but like mentioned in our documentation, exporting images is not possible at the moment.Sorry for the inconvenience, but th ... Robbert Sjiem-Fat Error message after purchaseClosed Pre-purchase questions for wpDataTables   Updated March 26, 2020 at 9:04am   3 Most recent comment from Aleksandar Vuković:Hello RobbertThank you for your purchase, and sorry to hear about the inconvenience.You're the first one to report that emails take that long to arrive. They are usually delivered within a few se ...