As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Chris Notification Test Email ErrorClosed Pre-purchase questions for Amelia   Updated April 3, 2020 at 9:03am   2 Most recent comment from [deleted]:Hi Chris,I can't be sure, I checked on our end and it works. Might be that it is something wrong with your hosting provider, it might be that something is blocking emails. Or it might be some oth ... Karlis Integration with video conferencing softwareClosed Pre-purchase questions for Amelia   Updated April 2, 2020 at 4:58pm   9 Most recent comment from [deleted]:Hi Ian,I am writing to let you know that we have release new version of Amelia booking plugin today with native Zoom integration.With this integration you can connect Amelia with Zoom, add place holde ... Baran Kaypakoglu Charts not WorkingClosed   wpDataTables   Updated April 2, 2020 at 1:35pm   2 Most recent comment from Aleksandar Vuković:Hi again BaranI just got to this ticket.Like I explained in the previous one - there are a lot of tickets, so I need some time to go through all of them. I'll close this one, and will get back to ... Dalton Conditional FormattingClosed   wpDataTables   Updated April 2, 2020 at 12:35pm   2 Most recent comment from Aleksandar Vuković:Hi DaltonIf I understood you correctly, each user would have a different value of "High", "Normal", "Low" and "Critical". That needs to be entered manually in the table, and there can't be a co ... Andrew PaymentsClosed   Amelia   Updated April 2, 2020 at 11:13am   2 Most recent comment from [deleted]:Hello Andrew, Thank you for your purchase. There is an error with the PayPal credentials on your website. Please look at the attachment.  Could you please check if you turned off Sandbox mode in ... Enzo Customer Panel in WebhookClosed   Amelia   Updated April 2, 2020 at 10:53am   2 Most recent comment from Aleksandar Vuković:Hello Z3NOThank you for your purchase.I'm sorry to disappoint you, but unfortunately you can't catch that placeholder with web hooks. There's only one URL you can pass from the settings ... Singh Cant generate ChartsClosed   wpDataTables   Updated April 2, 2020 at 10:27am   4 Most recent comment from Aleksandar Vuković:You're welcome SinghGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Omar Bolzan Notifications does not workClosed   Amelia   Updated April 2, 2020 at 10:16am   8 Most recent comment from [deleted]:Hello Omar, Glad to hear that the issue is goneThanks for letting me know. I can't think of any reason in Amelia that would cause just the notifications to not be sent, and everything else to ... Joy Sum of columnClosed   wpDataTables   Updated April 2, 2020 at 10:11am   6 Most recent comment from Aleksandar Vuković:Hello again Joy.To remove the SUM symbol from the footer, you need to open ../wp-content/plugins/wpdatatables/assets/js/wpdatatables/wpdatatables.js and on line 596 find this line of code: var sumLa ... Matt Kirchner Help with Chart FiltersClosed   wpDataTables   Updated April 2, 2020 at 10:02am   4 Most recent comment from Aleksandar Vuković:You're welcome MattIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Baran Kaypakoglu It just does not work!Closed   wpDataTables   Updated April 2, 2020 at 9:51am   2 Most recent comment from Aleksandar Vuković:Hello again BaranI see this is a duplicate ticket to this one:https://tmsplugins.ticksy.com/ticket/2345885/Please check my response there, and I'll close this ticket. Katherine Fung pay what you wish ability?Closed   Amelia   Updated April 2, 2020 at 9:42am   4 Most recent comment from Aleksandar Vuković:Hi again KatherinePayPal, Stripe and WooCommerce need to have a specific price, and can't work without it.If you need people to decide how much they are going to pay (if anything), you can add a ... Amine BKD “DATATABLES WARNING: TABLE ID=TABLE_3 - AJAX ERROR. FOR MORE INFORMATION ABOUT THIS ERROR, PLEASE SEE HTTP://DATATABLES.NET/TN/7”Closed   wpDataTables   Updated April 2, 2020 at 8:00am   2 Most recent comment from Aleksandar Vuković:Hello Amine Does this happen on pages where you only have one of these tables? Can you test that, please? Our server-side tables send out Admin-Ajax calls, and the error you received lets you know th ... Alexis QuestionClosed   Amelia   Updated April 2, 2020 at 7:07am   4 Most recent comment from Aleksandar Vuković:You're welcome AlexisGlad I could help you out with this, at least as a workaround.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Demetric Ford domain name changeClosed   wpDataTables   Updated April 2, 2020 at 6:53am   3 Most recent comment from Aleksandar Vuković:Hi Demetric FordThank you for your purchase.Also, thanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll g ...