We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dainis Purins 2 Way Sync with Google CalendarClosed   Amelia   Updated March 19, 2020 at 10:41am   4 Most recent comment from Aleksandar Vuković:You're welcome DainisGlad I could help.1. If not 50 events, what number do you recommend? That depends on the usage of the calendar.For example, if you have 5 recurring busy events that are crea ... Pavel Amelia does not work in frontend in my themeClosed   Amelia   Updated March 19, 2020 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello PavelThank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effi ... Bruno Mattiello joining 2 rows together in a tableClosed   wpDataTables   Updated March 19, 2020 at 9:17am   4 Most recent comment from Aleksandar Vuković:Hello BrunoUnfortunately, it is not that easy to achieve merged cells because wpDataTables is based on datatables.net JS plugin and JavaScript.As for the second question, yeah - that can be done:Plea ... angel parada problems creating a tableClosed   wpDataTables   Updated March 19, 2020 at 9:03am   6 Most recent comment from Aleksandar Vuković:You're welcome AngelGlad I could help.I'll forward the suggestion to our development team, so hopefully they'll be able to add it. Lori Gregor Secondary sort by and filter menu orderClosed   wpDataTables   Updated March 19, 2020 at 7:55am   9 Most recent comment from Aleksandar Vuković:Hello LoriIf you have the data of that column populate in defined values list:That column has to be a string column - this setting doesn't appear for any other column type.To have the list appear ... rolando updating placeholder text for empty queryClosed   wpDataTables   Updated March 19, 2020 at 7:51am   4 Most recent comment from Aleksandar Vuković:Hello MasonTo change the text, you need to edit this file../wp-content/plugins/wpdatatables/source/class.wdttools.php around line 415: 'sEmptyTable' => __('No data available in table� ... Justin Michael Biggers Membership supportClosed   Amelia   Updated March 19, 2020 at 7:23am   2 Most recent comment from Aleksandar Vuković:Hello JustinI cannot say if memberships will be included in Amelia. We have discussed this, but no concrete decision has been made in that direction. Even if we assume the feature will be added, it w ... Elisabeth changelog of latest releaseClosed   Amelia   Updated March 18, 2020 at 2:17pm   4 Most recent comment from Aleksandar Vuković:You're welcome ElisabethI'm glad to see you like what you see K Hillier last step of booking form contentClosed Pre-purchase questions for Amelia   Updated March 18, 2020 at 2:02pm   2 Most recent comment from [deleted]:Hi K Hillier,Thank you for your inquiry.This is a question for our other section of this support platform, once you purchase our plugin you gain an access to Amelia section and to our premium support ... Lori Gregor Table periodically doesn't appearClosed   wpDataTables   Updated March 18, 2020 at 1:20pm   2 Most recent comment from Aleksandar Vuković:Hello again LoriIssues like this can be caused by caching, but I believe you could exclude wpDataTables from being cached.We have WP Rocket on our websites, and we haven't been experiencing thes ... Florian Huber How to backup wpDataTables tablesClosed   wpDataTables   Updated March 18, 2020 at 1:06pm   12 Most recent comment from Aleksandar Vuković:I can't imagine why they would decide to delete anything, Florian, but better to be safe than sorry.Without database access, it is rather hard to do this, so I can really understand your struggl ... Helmut Berger Several QuestionsClosed   Amelia   Updated March 18, 2020 at 1:02pm   8 Most recent comment from Aleksandar Vuković:That is true, DanielIn that case, they need to click on Continue first in order to get to the calendar. Niklas Table Filter Slider Setting CoruptionClosed   wpDataTables   Updated March 18, 2020 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello NiklasThank you for your purchase.You will probably need to create a new table, but please before you apply the Number Range slider, add at least two rows. The issue was caused when you applied ... Aris Medina i need modify the pluginClosed   Amelia   Updated March 17, 2020 at 5:28pm   2 Most recent comment from Aleksandar Vuković:Hello ArisThank you for your purchase.I'm sorry, but I don't quite understand what features you want to add?for example add a field "fecha garantizada" checkbox whit custom iconWhere would ... Helmut Berger WebhookClosed Pre-purchase questions for Amelia   Updated March 17, 2020 at 5:20pm   5 Most recent comment from Helmut Berger:Thanks for the answers i wrote a ticket for detailed information.Kind regards, Daniel