We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Raynell Bell Bed and Breakfast bookingClosed Pre-purchase questions for Amelia   Updated March 30, 2020 at 9:39am   2 Most recent comment from [deleted]:Hi Raynel,Thanks for your interest. Unfortunately, no, we do not have resource booking in our plugin at the moment.  Heinz Robert API or SDK for Plugin Development?Closed   Amelia   Updated March 30, 2020 at 9:08am   9 Most recent comment from Aleksandar Vuković:Hi again HeinzNot front-end the customers see, but the front of the plugin, as in UI. We don't have any APIs, and thewhole plugin is modified (minimized) in public version of plugin (in our deve ... Marcel Reschke Datatable as Admin Post Type ListClosed   wpDataTables   Updated March 30, 2020 at 8:29am   2 Most recent comment from Aleksandar Vuković:Hello MarcelThank you for your purchase.The plugin wasn't designed for that purpose, so I don't believe you will be able to make it work like that. Honestly, we haven't run into a reque ... Logbit Export chart in csv or excelClosed   wpDataTables   Updated March 27, 2020 at 8:18pm   4 Most recent comment from Aleksandar Vuković:Hi again LogbitThe free libraries chart engines provide comes without this, so it's not included in the built-in options of the plugin.That is default behavior of charts engine, but if you need s ... Daniel Erola Demo dataClosed   Amelia   Updated March 27, 2020 at 7:39pm   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your purchase.All our demos are created by us with the help of WPBakery page builder, and with a Bridge theme template.We just modified it to have a different look, and cont ... Jürgen Rost Plugin TranslationClosed Pre-purchase questions for Amelia   Updated March 27, 2020 at 5:33pm   4 Most recent comment from [deleted]:Hi Jürgen,In our plugin all payments go to one payment account. It is possible to have payments through PayPal or Stripe or both but it is not possible to connect each employee with separate account ... Derrick Dzurko Questions about pluginClosed Pre-purchase questions for Amelia   Updated March 27, 2020 at 5:17pm   3 Most recent comment from [deleted]:Hi Derrick,Thanks for your interest.We have notifications in Amelia that can be send to the patient, doctor and to the office, you can set up which notifications you want. You can read more about the ... Jonas pauthier Error when trying to create a serviceClosed Pre-purchase questions for Amelia   Updated March 27, 2020 at 4:21pm   17 Most recent comment from [deleted]:Hi Jonas,I am so happy to hear that! If you need any help with setting up the plugin do not hesitate to contact us, we will be more than glad to help. Have a nice day. Melanie New domainClosed   Amelia   Updated March 27, 2020 at 2:36pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MélanieIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sian Evans Scrolling down too far on mobile after selecting a timeslotClosed   Amelia   Updated March 27, 2020 at 2:18pm   4 Most recent comment from Aleksandar Vuković:You're welcome SianGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Elise Long textClosed   wpDataTables   Updated March 27, 2020 at 1:57pm   10 Most recent comment from Aleksandar Vuković:Hi again EliseSorry to disappoint you, but no.You can't reorder rows in the plugin other than with row IDs. No drag and drop. You could add a "row ID" column, and there add numbers by which the t ... Katherine Fung font size for confirmation formClosed   Amelia   Updated March 27, 2020 at 1:22pm   2 Most recent comment from [deleted]:Hello Katherine,  You can try changing the font by adding this custom HTML to the page where you have your Amelia shortcode: .amelia-app-booking input[type="text"], .am-modal.am-in-body input[type= ... Shakti Calendar - blocking timesClosed   Amelia   Updated March 27, 2020 at 1:04pm   2 Most recent comment from [deleted]:Hello Shakti, If you don't want to provide services for some periods you can set up the employees' work hours accordingly. So, you can set up different work time periods for different days ... lmi2014 Mutiple NotificationsClosed   Amelia   Updated March 27, 2020 at 10:39am   2 Most recent comment from [deleted]:Hello lmi2014, Yes, this is still the case, the notifications can be set on global level in Amelia, they are the same for all services/appointments. Unfortunately, there isn't an option to set ... Alec How to avoid showing the "event capacity" ?Closed   Amelia   Updated March 27, 2020 at 10:21am   8 Most recent comment from [deleted]:Hello Alec, You are welcome. Glad I could help! Yes, the database of your WordPress (depending on the hosting provider you can have access to the database in different ways, but mostly PhpMyAdmin). ...