We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frank Improvement SuggestionsClosed Pre-purchase questions for wpDataTables   Updated March 16, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello FrankThank you for your purchase, and for your suggestions.Please open the tickets in the "wpDataTables" section, since "Pre-Purchase" is reserved for questions made before purchase.I'll as ... Srinath Duplicate entriesClosed   wpDataTables   Updated March 16, 2020 at 11:11am   2 Most recent comment from Aleksandar Vuković:Hello again SrinathHave you configured that column as a Primary column in the database? And also - have you listed that column as the "ID column for editing" in the "Editing" tab above the table?The p ... Jeff Shick Rows per Page / Show EntriesClosed   wpDataTables   Updated March 16, 2020 at 10:34am   4 Most recent comment from Aleksandar Vuković:Thanks for confirming, JeffIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. ryuichi About the management screenClosed   Amelia   Updated March 16, 2020 at 10:28am   3 Most recent comment from [deleted]:Hello ryuichi, I see this is a duplicate ticket and I've just replied to your other ticket, so I will close this one and you can ask any further questions you might have there.  If you have ... lisavogelaar92 Appointment wont be finalizedClosed   Amelia   Updated March 16, 2020 at 9:29am   3 Most recent comment from [deleted]:Hello lisavogelaar92, Apologies for replying late, we are not working on weekends. Great, glad to hear that you managed to find a solution to the issue you had!If you have any other questions or co ... Gerard Hope Demo won't save categories and serviceClosed Pre-purchase questions for Amelia   Updated March 16, 2020 at 9:09am   2 Most recent comment from [deleted]:Hi Gerard Hope,Thank you for your inquiry and for your interest in our plugin.Where did you try this? Did you try this on our demo site here? The back-end options for demo are made only for the sports ... Claudia Zeidler Display Vacation/Special Days in BackendClosed   Amelia   Updated March 16, 2020 at 9:01am   4 Most recent comment from [deleted]:Hello Claudia, Apologies for replying late, we are not working on weekends. Unfortunately, that wouldn't be possible with using Google calendar since the Google sync works this way -  events ... Sajan Nair Bulk Upload of DataClosed   Amelia   Updated March 16, 2020 at 8:56am   2 Most recent comment from [deleted]:Hello Sajan Nair, Apologies for replying late, we are not working on weekends. Unfortunately, there isn't a possibility to upload appointments to Amelia from any external source, like Excel. I ... Mitch Registration event for members and none membersClosed Pre-purchase questions for Amelia   Updated March 13, 2020 at 9:44pm   3 Most recent comment from Mitch:Thank you very much for the knowledge of a solution in developing some that is due able. I will look at your plugin in again and make a decision. Nick Ridley Booking queryClosed Pre-purchase questions for Amelia   Updated March 13, 2020 at 7:04pm   2 Most recent comment from [deleted]:Hi Nick, Thanks so much for your interest. Looks like something that Amelia can handle easily. The best way is to try our demo sites so you can see better what you can achieve with Amelia. On thi son ... Thomas Buchstaetter Text alignment left for conditional formatted integer cellClosed   wpDataTables   Updated March 13, 2020 at 4:56pm   4 Most recent comment from Aleksandar Vuković:You're welcome, ThomasIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. lck i have been charge 4 times differencelyClosed   Amelia   Updated March 13, 2020 at 4:40pm   2 Most recent comment from [deleted]:Hello Ick, Thank you for your purchase. It isn't possible for the system to charge different license plans if you choose one of them and for one purchase to create several charges. I see on t ... Tarmo Lindaru multiple services front-endClosed   Amelia   Updated March 13, 2020 at 4:05pm   2 Most recent comment from Aleksandar Vuković:Hello TarmoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, you can only book on ... Nick Ridley SMSClosed Pre-purchase questions for Amelia   Updated March 13, 2020 at 1:16pm   2 Most recent comment from [deleted]:Hi Nick,Thank you for your interest in our plugin.Yes, the price per sms is $0.06 for any carrier.Best regards. Justin Avery bookingClosed Pre-purchase questions for Amelia   Updated March 13, 2020 at 12:00pm   4 Most recent comment from [deleted]:Hi Justin,It might be that your slots are booked. DO you have our premium plugin? If so, you can open ticket in Amelia Category with your purchase code and our support engineers can take a look "from ...