As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Heinz Robert Strange mobile behaviour for [ameliasearch]Closed   Amelia   Updated April 10, 2020 at 12:14pm   6 Most recent comment from [deleted]:Hello Heinz, Yes, that is the view on smaller screens. Unfortunately, they can't change that now, but we will consider applying some changes to that view in the future releases. If you have an ... Eugene Setting up different pricing for different user groupsClosed Pre-purchase questions for Amelia   Updated April 10, 2020 at 11:04am   4 Most recent comment from Eugene:Thank you everyone, for the reply. Voucher codes and % reduction seems like going to take a lot of my time trying to figure out how to implement this right. I guess I'm going to have to look furt ... Tristan Location per serviceClosed Pre-purchase questions for Amelia   Updated April 10, 2020 at 10:17am   5 Most recent comment from Miloš Jovanović:HI Tristan,If you have more than one location, there will be an option for customers to choose the location.You can see that on our demo site herehttps://sports.wpamelia.com/Best regards. MIKE GAS Catalog not displayedClosed   Amelia   Updated April 10, 2020 at 10:04am   13 Most recent comment from [deleted]:Hello MIKE GAS , Thank you. The refund process usually takes 5-7 days as it needs to go through our sales provider, Paddle. There is probably more traffic there these days, so please be patient i ... Marie Rosalie Shortcode NOT WORKING!Closed   Amelia   Updated April 10, 2020 at 10:02am   2 Most recent comment from [deleted]:Hello Marie Rosalie,Glad to see the issue is gone! Thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. bkellaway Feature SuggestionClosed Pre-purchase questions for wpDataTables   Updated April 10, 2020 at 8:59am   2 Most recent comment from Aleksandar Vuković:Hey, bkellawayThank you very much for this! I will forward it to our development team right away. Mark Beasley URL button colorClosed   wpDataTables   Updated April 10, 2020 at 8:57am   4 Most recent comment from Aleksandar Vuković:Hi MarkYou're welcome! I'm glad to have helped.I can't believe I forgot the dot, though, sorry about that.If you have any further questions or issues, please feel free to open a new ti ... Jessica Clark My chart only shows data from the first columnClosed   wpDataTables   Updated April 10, 2020 at 8:37am   2 Most recent comment from Aleksandar Vuković:Hello JessicaThank you for your purchase.That's how the engine works. Data from a column will be split into sections depending on the rows. If you wish to change that, you need to create a differ ... Leo de Boer UpdatesClosed   wpDataTables   Updated April 10, 2020 at 8:33am   2 Most recent comment from Aleksandar Vuković:Hello LeoThank you for your purchase.If you updated Master-Detail it will not accept the purchase code since it requires the new version of wpDataTables to be installed.Please log into http://store. ... Amol File attachment to formClosed   Amelia   Updated April 10, 2020 at 8:33am   4 Most recent comment from [deleted]:You are welcome, Amol.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Konstantinos Karakatsoulis Front-end slot remains availableClosed   Amelia   Updated April 10, 2020 at 8:11am   4 Most recent comment from [deleted]:You are welcome! Glad I could help. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. misterwoodman Woodruff Shortcode not workingClosed   Amelia   Updated April 10, 2020 at 8:09am   4 Most recent comment from Aleksandar Vuković:Hello again misterwoodman.The issue is with Divi Logo Swap plugin. When I enabled PHP errors through Amelia, I saw this:Warning: Use of undefined constant register_setting - assumed 'register_se ... Thomas Agius Column Width BugClosed   wpDataTables   Updated April 9, 2020 at 4:59pm   5 Most recent comment from Thomas Agius:Thanks! Tiffany Paige does not work on siteClosed   Amelia   Updated April 9, 2020 at 3:45pm   4 Most recent comment from [deleted]:Hello Tiffany, You are welcomeGlad to see the issues are gone!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Tiffany Paige I keep gettingClosed   Amelia   Updated April 9, 2020 at 3:44pm   4 Most recent comment from [deleted]:You are welcome. Glad to hear that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help.