We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Baran Kaypakoglu It just does not work!Closed   wpDataTables   Updated April 2, 2020 at 9:51am   2 Most recent comment from Aleksandar Vuković:Hello again BaranI see this is a duplicate ticket to this one:https://tmsplugins.ticksy.com/ticket/2345885/Please check my response there, and I'll close this ticket. Katherine Fung pay what you wish ability?Closed   Amelia   Updated April 2, 2020 at 9:42am   4 Most recent comment from Aleksandar Vuković:Hi again KatherinePayPal, Stripe and WooCommerce need to have a specific price, and can't work without it.If you need people to decide how much they are going to pay (if anything), you can add a ... Amine BKD “DATATABLES WARNING: TABLE ID=TABLE_3 - AJAX ERROR. FOR MORE INFORMATION ABOUT THIS ERROR, PLEASE SEE HTTP://DATATABLES.NET/TN/7”Closed   wpDataTables   Updated April 2, 2020 at 8:00am   2 Most recent comment from Aleksandar Vuković:Hello Amine Does this happen on pages where you only have one of these tables? Can you test that, please? Our server-side tables send out Admin-Ajax calls, and the error you received lets you know th ... Alexis QuestionClosed   Amelia   Updated April 2, 2020 at 7:07am   4 Most recent comment from Aleksandar Vuković:You're welcome AlexisGlad I could help you out with this, at least as a workaround.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Demetric Ford domain name changeClosed   wpDataTables   Updated April 2, 2020 at 6:53am   3 Most recent comment from Aleksandar Vuković:Hi Demetric FordThank you for your purchase.Also, thanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll g ... Paulo Cantante Amelia Custumers vs WP UserClosed   Amelia   Updated April 2, 2020 at 6:15am   4 Most recent comment from Aleksandar Vuković:You're welcome PauloIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Richard Render EnginesClosed Pre-purchase questions for wpDataTables   Updated April 2, 2020 at 6:12am   2 Most recent comment from Aleksandar Vuković:Hi RichardThank you for your purchase.Chart engines are built into wpDataTables, so you don't need any extra plugins, or add-ons. They all provide free libraries we've integrated with the pl ... Amol Zoom call integrationClosed   Amelia   Updated April 1, 2020 at 5:55pm   2 Most recent comment from [deleted]:Hello Amol, We are currently working on Zoom integration feature so we will implement this feature in our next release. I can't say the exact date of the release, but it should be soon, next w ... Albe Table columnsClosed   wpDataTables   Updated April 1, 2020 at 4:03pm   4 Most recent comment from Aleksandar Vuković:Great news, AlbeThanks for letting me know.I don't know why it was saved as VARCHAR (2000). Multi-line columns should be saved as TEXT (no limit). Anyway, I'm glad to hear the issue is reso ... Randall Hertzler Finding the number of chart series with callbackClosed   wpDataTables   Updated April 1, 2020 at 4:01pm   4 Most recent comment from Aleksandar Vuković:Hey, that's great news, RandallI'm sure others will have a use of this.I know I will - I already saved this in my personal notes, and when I have the time, I'll add it to the FAQ sec ... RJ Ross *Urgent* Unable to take Payments on a Live SiteClosed   Amelia   Updated April 1, 2020 at 11:55am   4 Most recent comment from [deleted]:Hello RJ Ross , Glad to hear that!Could you please tell me have you set up your Notification settings as per the instructions in our documentation? Which Mail Service do you use? If you use SMTP, w ... andres Publicar un graficoClosed   wpDataTables   Updated April 1, 2020 at 11:35am   2 Most recent comment from Aleksandar Vuković:Hello andresThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Integer and float columns cannot h ... Amol Woocommerce Product IntegrationClosed   Amelia   Updated April 1, 2020 at 11:12am   4 Most recent comment from [deleted]:Great, glad to hear that the issue is gone!You are welcome! If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Syed Hussaini Question About FeaturesClosed Pre-purchase questions for Amelia   Updated April 1, 2020 at 11:01am   8 Most recent comment from [deleted]:Hi Syed,Thank you for your purchase.From now one if you have any troubles you can write to our support engeeners in Amelia Category with your purchase key.Have a lovely day. Yen Wee ConsultClosed   Amelia   Updated April 1, 2020 at 11:00am   2 Most recent comment from [deleted]:Hello Yen, Unfortunately, it isn't possible to create subcategories in Amelia with its current built-in features. I will add this as a feature request, so it can be considered for implementation ...