As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

W Correct IP Address Not Picking UpClosed   Amelia   Updated April 13, 2020 at 8:03am   4 Most recent comment from Aleksandar Vuković:Hi again WaseemI can confirm it's not working for me either, it's selecting South Africa regardless if I enable VPN or not.Can you confirm this is how General Settings are configured?If ye ... Ben Import from Excel or CSV FileClosed   wpDataTables   Updated April 13, 2020 at 7:47am   2 Most recent comment from Aleksandar Vuković:Hello BenI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only create tables from back-end at the moment. However, ... Brian Reilly Color of pie chart based on tableClosed Pre-purchase questions for wpDataTables   Updated April 13, 2020 at 7:17am   2 Most recent comment from Aleksandar Vuković:Hey BrianUnfortunately, no.Charts don't follow table styles and formatting, but instead have their own.That is default behavior of charts engine, but if you need some custom solution you can che ... Heinz Robert Employees frontend?Closed   Amelia   Updated April 13, 2020 at 7:11am   4 Most recent comment from Aleksandar Vuković:Hi again HeinzWell, I'll definitely forward that to our development team as a feature suggestion for future development.Hopefully they'll be able to add that. Marco Sison CSS Format SyntaxClosed   wpDataTables   Updated April 13, 2020 at 7:07am   2 Most recent comment from Aleksandar Vuković:Hello MarcoThank you for your purchase.The CSS can be adjusted for existing classes (you can find by inspecting the page), or newly defined classes in the plugin.Those newly defined classes can be set ... Paul Landman Muli ServiceClosed Pre-purchase questions for Amelia   Updated April 10, 2020 at 5:02pm   2 Most recent comment from [deleted]:Hi Paul,Thanks for your interest.We do not have multiple service bookings at once for now, we have this on our road map, but it is till not available. For now, we have Extras that can be made for each ... Kal Google Calendar Entry QueryClosed   Amelia   Updated April 10, 2020 at 4:26pm   2 Most recent comment from [deleted]:Hello Kal, This ticket was assigned to me, so I will help out. If the employee has connected to Google calendar in Amelia and if they create an event in their Google calendar with status Busy, and ... Jesse Lavender Multiple AppointmentsClosed   Amelia   Updated April 10, 2020 at 4:17pm   6 Most recent comment from [deleted]:Hello Jesse, You are welcome. Sorry for the misunderstanding. I see, you can achieve that if you disable the option Allow booking below minimum capacity in Amelia -> Settings -> Appointments, as ... Piotr Kowalski Front end formsClosed   wpDataTables   Updated April 10, 2020 at 2:04pm   6 Most recent comment from Aleksandar Vuković:You're welcome PiotrIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sampath Shenoy Event FunctionalityClosed   Amelia   Updated April 10, 2020 at 1:52pm   4 Most recent comment from Aleksandar Vuković:Good news, SampathThanks for letting me know. Ian text filterClosed   wpDataTables   Updated April 10, 2020 at 1:46pm   23 Most recent comment from Aleksandar Vuković:I'm glad to hear that IanHappy to know our plugin is making a difference.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Also, if t ... vagtarap Feature RequestClosed   wpDataTables   Updated April 10, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello vagtarapThank you for your purchase, and for your suggestion. It has been forwarded to our development team.If you're open to changing our code, you can do that in files:../wp-content/plugi ... Marco Foreign key not showing in dropdownClosed   wpDataTables   Updated April 10, 2020 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hi again MarcoPlease provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and reso ... Emily Davis CouponsClosed   Amelia   Updated April 10, 2020 at 12:51pm   2 Most recent comment from Aleksandar Vuković:Hello EmilyThank you for your purchase.You can create a coupon and define after how many bookings the notification with the coupon will be sent to the customer: You would need to add the %coupon_1% p ... irsllc0621 Moore Viewing AttendeesClosed   Amelia   Updated April 10, 2020 at 12:26pm   12 Most recent comment from Aleksandar Vuković:Hi guys.I'm not sure how exactly this issue occurs, since I personally tried removing attendees from events to replicate this issue, but I couldn't.The plugin does allow you to delete them, ...