We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Balakrishnan Murugan multiple service selection in frontendClosed Pre-purchase questions for Amelia   Updated April 21, 2020 at 9:22am   2 Most recent comment from [deleted]:Hi Balakrishnan,Thanks so much for your interest.Unfortunately, we do not have multiple service booking in one session, the only why is to make Extras for particular service and that way customer can ... Billon about featuresClosed Pre-purchase questions for Amelia   Updated April 21, 2020 at 9:20am   4 Most recent comment from Miloš Jovanović:Hi Serge,Sorry for late response, we did not work in past 4 days due to national holiday.If your employee is assigned to Appointments and Events as well, and if the appointment or event are booked he ... Daniel Moore Importing customers?Closed Pre-purchase questions for Amelia   Updated April 21, 2020 at 8:53am   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your inquire.Sorry to disappoint you but at the moment we do not have an option to import the customers.Customers must be added manually still.Best regards. Rosemarie Customer booking pageClosed   Amelia   Updated April 21, 2020 at 8:48am   2 Most recent comment from [deleted]:Hello Rosemarie, Apologies for replying late, we had couple of non-working days, Friday - Monday, due to a holiday. I visited your website, and I can provide information in the booking process no ... Mark Hullin Membership PLuginClosed   Amelia   Updated April 21, 2020 at 8:47am   4 Most recent comment from Aleksandar Vuković:Good news, MarkThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jrm57 Ipad displayClosed   Amelia   Updated April 21, 2020 at 8:23am   4 Most recent comment from Aleksandar Vuković:Good news, JeremyThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Steve LicenseClosed Pre-purchase questions for wpDataTables   Updated April 21, 2020 at 7:55am   2 Most recent comment from Aleksandar Vuković:Hello SteveThank you for your interest in wpDataTables.We don't have a free trial, but we do have a fully functional sandbox site, where you can test all plugin's functionalities.Also, we h ... Prer search not working with 'server side processing' enabledClosed   wpDataTables   Updated April 21, 2020 at 7:24am   5 Most recent comment from Aleksandar Vuković:Hi again PrerSorry for the late response, we didn't work on Friday and Monday due to Orthodox Easter, which is celebrated in our country.I'm glad to hear the issue has been resolved.I haven ... David multiple slots of time in a row​​Closed Pre-purchase questions for Amelia   Updated April 21, 2020 at 7:03am   2 Most recent comment from [deleted]:Hi David,Thanks so for your interest.It is possible to book a slot of 45 minutes, of course, but it is not possible at the moment to book two slots in a raw. The only option is to add extra of 45 minu ... David Wajsbort ExportClosed   Amelia   Updated April 21, 2020 at 6:18am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.I am sorry to disappoint you, but unfortunately importing and exporting employees and locations is not possible at the moment. Our developers will be looking in ... AxiomaX User from other parts of the worldClosed Pre-purchase questions for Amelia   Updated April 20, 2020 at 6:47pm   2 Most recent comment from [deleted]:Hi AxiomaX,Thank you for your interest in our plugin.Yes, we have a time zone option which helps plugin to work in the way you need. If you enable 'Show booking slots in client time zone' op ... Andrea Molinari Subscription featureClosed Pre-purchase questions for Amelia   Updated April 20, 2020 at 6:47pm   2 Most recent comment from [deleted]:Hi Andrea Molinari,Thank you for your interest in our plugin.Unfortunately we don't support subscriptions at the moment. If you are interested I can contact you once we implement this option? I a ... Patrick Hiding the Wait IndicatorClosed   wpDataTables   Updated April 20, 2020 at 3:38pm   3 Most recent comment from Aleksandar Vuković:Hey PatrickThanks for letting me know you found it.Sorry for the late response, but we've had Orthodox Good Friday, so we didn't work. Our team is also be out of office today (on Monday) due ... hrvr Filter/HooksClosed   wpDataTables   Updated April 20, 2020 at 3:35pm   2 Most recent comment from Aleksandar Vuković:Hello hrvresortWould this one help?wpdatatables_before_delete_row( $rowId, $tableId )This action is called before a row is deleted from the frontend editor. $rowId is the value of ID column. $tableId ... Ole Morten Larsen Acivate Gravity form in WPD-settingsClosed   Gravity Forms integration for wpDataTables   Updated April 20, 2020 at 3:13pm   6 Most recent comment from Aleksandar Vuković:Hello Ole Morten LarsenThanks for clarifying that, but I couldn't see an issue there.The plugins and the add-on are successfully installed:And I see the license has been successfully activated in ...