We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Abraham Rewards based on pricingClosed Pre-purchase questions for Amelia   Updated April 24, 2020 at 9:16am   2 Most recent comment from Miloš Jovanović:Hi Abraham,Thank you for your inquire.Can you please describe me more what do you mean by "I am not sure if the coupon amounts can be added together"You can also find more information about our coupon ... Susan Connell FeaturesClosed Pre-purchase questions for Amelia   Updated April 24, 2020 at 9:12am   2 Most recent comment from Miloš Jovanović:Hi Susan,It looks like you are using the lite version of the plugin, can you please tell me which version is displaying when you go to plugins page.Also please check if the maximum capacity is more t ... Prer Table filter based on chart clickClosed   wpDataTables   Updated April 24, 2020 at 8:29am   2 Most recent comment from Aleksandar Vuković:Hello PrerI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.This would have to be custom developed, and I don't believe ... milleniumwa Nollenberger Gratuaded pricesClosed   Amelia   Updated April 24, 2020 at 7:21am   20 Most recent comment from Aleksandar Vuković:Hi again milleniumwa I'm sorry, but I don't know how you could do that. Like mentioned in my previous response - I cannot provide any more info other than this. We do have a paid customiza ... phu scheduleClosed   Amelia   Updated April 24, 2020 at 6:58am   2 Most recent comment from Aleksandar Vuković:Hello phuThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, there are no workaroun ... Shane Naidoo featuresClosed   Amelia   Updated April 24, 2020 at 6:42am   3 Most recent comment from Aleksandar Vuković:Hello ShaneThank you for your purchase.1. Unfortunately, the plugin doesn't offer Package options, so there's no way you can limit your customers in this way. Unfortunately, there's no ... CARLOS RODRIGUES PEIXOTO %customer_panel_url% emptyClosed   Amelia   Updated April 23, 2020 at 7:21pm   8 Most recent comment from Aleksandar Vuković:Hello again CarlosYou're welcome, glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Finnur Thomsen Prices (WooCommerce) for events are excluded taxesClosed   Amelia   Updated April 23, 2020 at 4:46pm   4 Most recent comment from [deleted]:Hello Finnur Thomsen, Unfortunately, it isn't possible to add taxes to the prices in the plugin itself. We have this in our list of feature requests and I will add your vote for it, but for no ... Shane Naidoo featuresClosed   Amelia   Updated April 23, 2020 at 4:25pm   4 Most recent comment from [deleted]:Hello Shane Naidoo, 1. There isn't a possibility for packages in Amelia. You create services that are assigned to employees, and customers can book appointments for those services. They can bo ... Calum Martin Outlook CalendarClosed   Amelia   Updated April 23, 2020 at 1:42pm   2 Most recent comment from Aleksandar Vuković:Hello CalumThank you for your purchase and for your kind words.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We're ... Dermod Wood Multiline EditorClosed   wpDataTables   Updated April 23, 2020 at 1:35pm   9 Most recent comment from Aleksandar Vuković:Hi again DermodYou're welcome, glad I could help.When you're writing your own queries, please keep this in mind:You don't need the table name in the query, so items_item is too much.Al ... Alena Kleder Amelia SettingsClosed   Amelia   Updated April 23, 2020 at 12:35pm   8 Most recent comment from Aleksandar Vuković:Hello again AlenaTo skip Cart, you can change the behavior in the database. Go to wp_options table, and search for "amelia_settings" in "option_name" column: That will return only one row, so you need ... Tania Madi Google Calendar Integration ProblemClosed   Amelia   Updated April 23, 2020 at 11:33am   9 Most recent comment from Aleksandar Vuković:You're welcome TaniaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ciaran Finish Button BrokenClosed   Amelia   Updated April 23, 2020 at 11:31am   4 Most recent comment from Aleksandar Vuković:Hello again CiaranThat's good news, thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Davide Tantillo Wrong Additional Fields AlignmentClosed   Amelia   Updated April 23, 2020 at 9:59am   4 Most recent comment from [deleted]:Hello Davide, You are welcome. I forwarded this to the development team so they will hopefully modify the styling of it in the next update. If you have any other questions or concerns feel free to ...