We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Giacomo Tamburini SMS NotificationsClosed Pre-purchase questions for Amelia   Updated April 22, 2020 at 1:47pm   4 Most recent comment from Miloš Jovanović:Hi Giacomo,You are welcome.Best regards. Enzo Sub-categoriesClosed   Amelia   Updated April 22, 2020 at 12:58pm   2 Most recent comment from [deleted]:Hello Z3NO, Unfortunately, there isn't such option in Amelia with its current built-in features. I will add this as a feature request to our list, so it can be considered for implementation in ... Ilya appointment timeClosed   Amelia   Updated April 22, 2020 at 12:30pm   4 Most recent comment from Aleksandar Vuković:Hi again IlyaYou can add tags to events, and then create different pages for different tags, like:[ameliaevents tag='1'][ameliaevents tag='123'][ameliaevents tag='test']T ... Manuel Please Wait Error / status code 500Closed   Amelia   Updated April 22, 2020 at 11:29am   23 Most recent comment from [deleted]:You are welcome, Manuel. Glad to see that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Scott Lewis Surface edit employee panel outside wp-adminClosed Pre-purchase questions for Amelia   Updated April 22, 2020 at 9:53am   2 Most recent comment from [deleted]:Hi Scott Lewis,Thank you for your interest in our plugin.Unfortunately not at the moment, but we are currently working on the Front-end employee panel, where employees will be able to track, add or ed ... Flauntease 1 event with 2 price optionsClosed Pre-purchase questions for Amelia   Updated April 22, 2020 at 9:35am   2 Most recent comment from [deleted]:Hi Flauntease,Thank you for your interest in our plugin.Unfortunately it is not possible to connect 1 event to two different products, but it is possible to enable multiple payment methods and let cus ... Tone Chain appointmentsClosed Pre-purchase questions for Amelia   Updated April 22, 2020 at 8:53am   2 Most recent comment from Miloš Jovanović:Hi Tone,Thank you for your inquire.Sorry to disappoint you but unfortunately booking more than one service on one go is not possible to achieve with our plugin built-in features at the moment.This is ... Alex Kiefer table edit rightsClosed Pre-purchase questions for wpDataTables   Updated April 22, 2020 at 7:14am   2 Most recent comment from Aleksandar Vuković:Hello AlexI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If you enable "Users see and edit only own data", that's ex ... Thomas Kösters Error Adding new RowClosed   wpDataTables   Updated April 22, 2020 at 7:13am   6 Most recent comment from Aleksandar Vuković:Thanks ThomasI saw there's a 500 - server error when trying to edit the table, and the PHP error states this:Call to a member function format() on bool in /home/shmcurv/public_html/wp-content/pl ... Amol Skip Cart Page After BookingClosed   Amelia   Updated April 21, 2020 at 4:49pm   2 Most recent comment from [deleted]:Hello Amol, I just see now I made a mistake in the answer there, I mixed up the pages, you need to set the property page to checkout not to cart, as the cart page is set by default. So you need t ... Simona Nicoleta Hauca problem with google calendar syncClosed   Amelia   Updated April 21, 2020 at 2:33pm   4 Most recent comment from [deleted]:Hello Simona Nicoleta Hauca, Thank you for your purchase and apologies for replying late, we had a couple of non-working days, Friday - Monday, due to a national holiday. Thank you for the crede ... Satwinder Gill select user own dataClosed   Gravity Forms integration for wpDataTables   Updated April 21, 2020 at 2:15pm   2 Most recent comment from Aleksandar Vuković:Hello Satwinder Gill.Thank you for your purchase.Unfortunately, the grayed out fields you see in tables created from existing Gravity Forms cannot be changed. Katherine Fung Checkout w/WoocommerceClosed   Amelia   Updated April 21, 2020 at 2:12pm   10 Most recent comment from [deleted]:Hello Katherine, Apologies for replying late, we had a couple of non-working days, Friday - Monday, due to a national holiday. You are welcome! Great, glad to hear that!If the string is coming fro ... Jonathan Woo Display, Sorting and Filtering, Editing, Table Tools, Placeholders not workingClosed   wpDataTables   Updated April 21, 2020 at 1:53pm   6 Most recent comment from Aleksandar Vuković:Hello JonathanThanks, that worked, but unfortunately I can't access back-end. It always times out:My advice is to update PHP version to 7 or more. If your hosting provider can't or won' ... Alejandro Flamerich get Clic Event fireClosed   wpDataTables   Updated April 21, 2020 at 1:05pm   4 Most recent comment from Aleksandar Vuković:Hi again Alejandro.For selecting rows, we use our click event. You can take a look at ../wp-content/plugins/wpdatatables/assets/js/wpdatatables/wpdatatables.js on line 1359 For insert, edit and delet ...