Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

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  Public Ticket #2384113
Cart not displaying at checkout
Closed

Comments

  •  2
    Tod started the conversation

    So frustrated!  I have purchased Amelia.  Set it up.  Tested it.  Every time someone goes to book an appointment,  The payment block does not show up.  I have tried to use woo commerce and  then went to Stripe. 

    It will not display a cart after the client tries to book the chat.  So right now they are free.  which is not helping me in this virus situation.   Please help me fix this.  I have read everything online and it is not working.     Tod

  •  2,498
    Aleksandar replied

    Hello Tod

    Thank you for your purchase, and sorry to hear you're having issues with the plugin.

    Did you create Cart and Checkout pages in WooCommerce? You should go to WooCommerce Settings/Advanced and see if you have any pages defined for Cart and Checkout.

    If you don't, you need to create two pages, and then select those pages in that menu.

    As for Stripe - you need to verify if you're using the correct credentials. There are Test and Live credentials, so you should check if you're using correct credentials.

    Please note that you can't use Live cards with Test credentials, and vice versa.

    If you have any further issues with the plugin, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

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