We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

solidsurfdan Add RemindersClosed   Amelia   Updated April 24, 2020 at 4:37pm   2 Most recent comment from [deleted]:Hello Dan, Thank you for your purchase. Unfortunately, there isn't a possibility of adding custom reminder notifications to Amelia. The notifications available in Amelia are the ones you can fi ... Daryl Meese Automatic Last Edited ColumnClosed   wpDataTables   Updated April 24, 2020 at 4:30pm   7 Most recent comment from Aleksandar Vuković:Great news, Daryl.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tim FeatureClosed Pre-purchase questions for Amelia   Updated April 24, 2020 at 4:22pm   6 Most recent comment from [deleted]:Hi Tim,Yes, you just need to set pay on site option, you can enable this option for all services or just for particular service.  Dalton Date Range BugClosed   wpDataTables   Updated April 24, 2020 at 4:11pm   4 Most recent comment from Aleksandar Vuković:Hi again DaltonI see. Unfortunately, since this is a custom solution, I cannot provide any support for it.Custom work is not included in the provided support for the plugin.Wouldn't you be able ... bsowebteam table data doesn't appear in searchClosed Pre-purchase questions for wpDataTables   Updated April 24, 2020 at 2:04pm   4 Most recent comment from Aleksandar Vuković:Hi again bsowebteamOur development team does have that in mind, but I cannot tell you when exactly it will be included in the plugin.I will forward it as a feature suggestion again, of course, so anot ... David Wittenzellner SQL ErrorClosed   Amelia   Updated April 24, 2020 at 1:52pm   4 Most recent comment from Aleksandar Vuković:Hello again David.There's a 500 - server error message when using SMTP, and the response is:WP Mail, however, sends the test email:So you can use it until the issue with SMTP is resolved.If this ... Salaar Sending Email on New Entry in TableClosed Pre-purchase questions for wpDataTables   Updated April 24, 2020 at 1:41pm   2 Most recent comment from Aleksandar Vuković:Hello SalaarI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You would need to develop a custom solution for this. Probably ... Garth Jones Text CenteringClosed   wpDataTables   Updated April 24, 2020 at 1:27pm   6 Most recent comment from Aleksandar Vuković:You're welcome MathewIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. kollis91 PaymentClosed   Amelia   Updated April 24, 2020 at 12:57pm   2 Most recent comment from Aleksandar Vuković:Hello kollis91Thank you for your purchase.Unfortunately, the plugin doesn't yet support different prices for the same event.What you can do, though, is you can create a separate event which will ... Jordan arrows on filtering/color of clear filtersClosed   wpDataTables   Updated April 24, 2020 at 12:39pm   9 Most recent comment from Aleksandar Vuković:Hi again JordanI'm sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It maybe can be done with some custom work, but our deve ... Heinz Robert Service prices in booking formClosed   Amelia   Updated April 24, 2020 at 12:04pm   2 Most recent comment from [deleted]:Hello Heinz, Yes, the prices of the services on the Booking view/shortcode are not shown on the first step.Unfortunately, this can't be changed. Again, I can add that as a feature request for fu ... Dominique Intergration with woocommerce product listClosed Pre-purchase questions for Amelia   Updated April 24, 2020 at 11:40am   2 Most recent comment from [deleted]:Hello Dominique,  Thanks for reaching out, we are glad to see you are interested in Amelia. 1) We don't have other live websites for Amelia, only the demo sites, which you saw. There is a custom ... Patrick How do I use 'MySQL Procedure'?Closed   wpDataTables   Updated April 24, 2020 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hello Patrick.Thank you for your purchase.I am sorry to disappoint you, but unfortunately like mentioned in our documentation, stored procedures and nested queries are not supported, but you can pr ... Jaap Bijl Appointments not workingClosed   Amelia   Updated April 24, 2020 at 10:30am   9 Most recent comment from [deleted]:You are welcome, Boris. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Glenn Optional Booking ratesClosed Pre-purchase questions for Amelia   Updated April 24, 2020 at 9:17am   2 Most recent comment from Miloš Jovanović:HI Glenn,Thank you for your inquire.Sorry to disappoint you but unfortunately something like this is not possible to achieve with our plugin built in features at the moment.Best regards.