We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michiel van der Gragt Conditional formattingClosed   wpDataTables   Updated April 21, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello MichielThank you for your purchase.Unfortunately, conditional formatting between columns is not yet possible with wpDataTables, and it can't be done with any built-in features of the plugin ... Edgar Franco Technical Support EngineerClosed   Amelia   Updated April 21, 2020 at 10:46am   4 Most recent comment from [deleted]:Hello Edgar, Apologies for replying late, we had couple of non-working days, Friday - Monday, due to a holiday.You are welcome. Glad I could help! If you have any other questions or concerns feel ... alohasoft Font Color on Dark BackgroundClosed   Amelia   Updated April 21, 2020 at 10:19am   4 Most recent comment from Aleksandar Vuković:Hello again ScottSomething is not allowing me to overwrite the color.I can see that it is applied from Amelia's Customize section, but it's not accepting any changes for some reason.Can you ... Clemens Kube Google Calendar for employeesClosed   Amelia   Updated April 21, 2020 at 10:05am   7 Most recent comment from Aleksandar Vuković:You're welcome ClemensIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. reema ali default status doesn't changed to approvedClosed   Amelia   Updated April 21, 2020 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello reemaThank you for your purchase.If the default appointment status is "Approved", then all appointments should be saved as approved. However, if you've enabled this slider in Amelia Setting ... Sporasrls custom checkout on WooCommerce not working with AmeliaClosed   Amelia   Updated April 21, 2020 at 9:43am   17 Most recent comment from [deleted]:Hello alfio, I replied couple of days ago, but privately, since the response has a file from the plugin, and because you are not using the account you used for creating the purchase you can't ... Alan Doyle MySQL QueryClosed   wpDataTables   Updated April 21, 2020 at 9:29am   2 Most recent comment from Aleksandar Vuković:Hello AlanThank you for your purchase.If you're pulling the data from a single table, why not use the first option (Create a table linked to an existing data source)? There you would choose SQL, ... Balakrishnan Murugan multiple service selection in frontendClosed Pre-purchase questions for Amelia   Updated April 21, 2020 at 9:22am   2 Most recent comment from [deleted]:Hi Balakrishnan,Thanks so much for your interest.Unfortunately, we do not have multiple service booking in one session, the only why is to make Extras for particular service and that way customer can ... Billon about featuresClosed Pre-purchase questions for Amelia   Updated April 21, 2020 at 9:20am   4 Most recent comment from Miloš Jovanović:Hi Serge,Sorry for late response, we did not work in past 4 days due to national holiday.If your employee is assigned to Appointments and Events as well, and if the appointment or event are booked he ... Daniel Moore Importing customers?Closed Pre-purchase questions for Amelia   Updated April 21, 2020 at 8:53am   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your inquire.Sorry to disappoint you but at the moment we do not have an option to import the customers.Customers must be added manually still.Best regards. Rosemarie Customer booking pageClosed   Amelia   Updated April 21, 2020 at 8:48am   2 Most recent comment from [deleted]:Hello Rosemarie, Apologies for replying late, we had couple of non-working days, Friday - Monday, due to a holiday. I visited your website, and I can provide information in the booking process no ... Mark Hullin Membership PLuginClosed   Amelia   Updated April 21, 2020 at 8:47am   4 Most recent comment from Aleksandar Vuković:Good news, MarkThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jrm57 Ipad displayClosed   Amelia   Updated April 21, 2020 at 8:23am   4 Most recent comment from Aleksandar Vuković:Good news, JeremyThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Steve LicenseClosed Pre-purchase questions for wpDataTables   Updated April 21, 2020 at 7:55am   2 Most recent comment from Aleksandar Vuković:Hello SteveThank you for your interest in wpDataTables.We don't have a free trial, but we do have a fully functional sandbox site, where you can test all plugin's functionalities.Also, we h ... Prer search not working with 'server side processing' enabledClosed   wpDataTables   Updated April 21, 2020 at 7:24am   5 Most recent comment from Aleksandar Vuković:Hi again PrerSorry for the late response, we didn't work on Friday and Monday due to Orthodox Easter, which is celebrated in our country.I'm glad to hear the issue has been resolved.I haven ...