As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Lena Error paypalClosed   Amelia   Updated May 7, 2020 at 2:51pm   2 Most recent comment from [deleted]:Hello Lena, Thank you for your purchase. With PayPal and Amelia there are only two possible mistakes that customers can make. First one is to use Live credentials when Sandbox mode is enabled, and ... Gustavo Ferreira multi-attendees on the same timeClosed   Amelia   Updated May 7, 2020 at 1:56pm   6 Most recent comment from [deleted]:Great, glad to see that solved the issue. You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Nik20 Amelia ErrorClosed   Amelia   Updated May 7, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello Nik20Can you please enable this slider in Amelia settings/Appointment settings?It should be hidden after that. Michael Cowdroy Relate customers to one anotherClosed   Amelia   Updated May 7, 2020 at 1:28pm   2 Most recent comment from [deleted]:Hello Michael, Unfortunately, there isn't such option in Amelia. I see this is a similar ticket to the one you opened couple of days ago, and like I explained there you can only set the email f ... Myra Fletcher google calendarClosed Pre-purchase questions for Amelia   Updated May 7, 2020 at 1:08pm   2 Most recent comment from [deleted]:Hi Myra,Thanks for your interest.Unfortunately, we still do not have resource booking, the appointments can not last more that 24h, so that would be a problem, even hough we have google calendar sync ... Sherissa Google Meet IntegrationClosed Pre-purchase questions for Amelia   Updated May 7, 2020 at 12:54pm   2 Most recent comment from [deleted]:Hi Sherissa,Thank you for your interest in our plugin.Yes, if you setup and use our Google calendar synchronisation and connect employee with Google calendar, the Google meet will be generated. In th ... Jamiel Ahmad short-code to see in website with elementor?Closed   Amelia   Updated May 7, 2020 at 12:34pm   7 Most recent comment from [deleted]:Hello Jamiel Ahmad, You will find a list of all shortcodes in our FAQ section, so you can choose the one that suits your business needs best. There isn't a calendar with listed services/events ... Amit time slots not getting populatedClosed   Amelia   Updated May 7, 2020 at 12:12pm   4 Most recent comment from Aleksandar Vuković:Hi AmitPlease check Appointment settings in Amelia Settings:If the first slider is disabled, your front-end customers won't be able to book appointment with Pending status above the maximum capac ... Amit Update FeatureClosed   Amelia   Updated May 7, 2020 at 12:04pm   4 Most recent comment from [deleted]:Hello Amit, No, there isn't a possibility of sending the link for Zoom in Amelia if you change that appointment to Zoom, you would need to manually send the link to the customers that booked th ... Roi Azarya clone multisite subdirectoryClosed   Amelia   Updated May 7, 2020 at 11:52am   4 Most recent comment from [deleted]:Hello Roi, Glad to see you managed to find a solution to the issue that you had. Thank you for letting us know. If you have any other questions or issues feel free to open a new ticket and we will ... Mike Mu re: meeting confirmation/address ingoClosed   Amelia   Updated May 7, 2020 at 11:51am   6 Most recent comment from [deleted]:Hello Heinz, Thank you for the Zoom news. We are aware of it from recently, and I forwarded this to our development team so they can check if and what can be done from our side to adapt to these chan ... Amit alignmentClosed   Amelia   Updated May 7, 2020 at 11:49am   2 Most recent comment from Aleksandar Vuković:Hi again Amit.I'm sorry, but the stripe shouldn't even be there:I suppose this is being added by your theme, or some other plugin on your website. Can you share the page where the booking f ... Petra Budde compatibility Amelia and SimpleCalendarClosed Pre-purchase questions for Amelia   Updated May 7, 2020 at 11:48am   2 Most recent comment from [deleted]:Hello Petra, Thanks for reaching out, we are glad to see you are interested in Amelia. Unfortunately, we aren't familiar with the plugin that you mentioned so we can't say for sure if Amel ... Amit change in text: Matter for upcoming updatesClosed   Amelia   Updated May 7, 2020 at 11:47am   2 Most recent comment from Aleksandar Vuković:Hello AmitI am not sure what this ticket is about.If you need to change the Pending Appointment email template, please feel free to do so.Your customers have the option to add the booking to their cal ... [email protected] CancellationsClosed Pre-purchase questions for Amelia   Updated May 7, 2020 at 11:05am   2 Most recent comment from Miloš Jovanović:Hi [email protected] ,Thank you for your inquire.We have option 'Minimum time required before canceling/rescheduling" so you can set minutes, hours, days or weeks before the appointment and i ...