We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Antonio Rita check feauturesClosed Pre-purchase questions for Amelia   Updated April 27, 2020 at 10:54am   2 Most recent comment from [deleted]:Hi Antonio,Thanks for your interest in Amelia.Unfortunately, we do not have all options you need at the moment. 4 lessons can be made with Events, but we do not have waiting list and planned option.  ... Paula Castaneda Question about calendar and clients accountClosed   Amelia   Updated April 27, 2020 at 10:50am   2 Most recent comment from [deleted]:Hello Paula Castaneda,Thank you for your purchase and apologies for replying late, we are not working on weekends. Thank you for the clarification. Unfortunately, there isn't a possibility to b ... Apoorv Mamgain wptable float valueClosed Pre-purchase questions for wpDataTables   Updated April 27, 2020 at 10:17am   2 Most recent comment from Aleksandar Vuković:Hello ApoorvThank you for your interest in wpDataTablesUnfortunately, the plugin doesn't allow a different setting for each row. You can only have a fixed number of decimal places per column. brunourmalmiranda Amelia doesn´t have a email verification, double input filed?Closed   Amelia   Updated April 27, 2020 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello BrunoUnfortunately, we don't have that yet.Our development team does have it on our "to-do" list, but it's not high up that list, so it won't be added soon.Please feel free to tak ... Mostafa Multi VendorClosed Pre-purchase questions for Amelia   Updated April 27, 2020 at 9:38am   2 Most recent comment from [deleted]:Hi Mostafa,Thanks for your interest.Unfortunately, we do not have multivendor option, and it is not planed in near future.  lan Question Before Buying AmeliaClosed Pre-purchase questions for Amelia   Updated April 27, 2020 at 8:37am   9 Most recent comment from [deleted]:Glad to hear, thanks for your purchase! Susan Connell Email Set-upClosed   Amelia   Updated April 27, 2020 at 8:16am   2 Most recent comment from [deleted]:Hello Susan Connell, Apologies for replying late, we are not working on weekends. Could you please tell me, if you are using Gmail, have you tried both combinations for SMTP Port / Secure – 465 ... Matthew Peacock Importing SpreadsheetsClosed Pre-purchase questions for wpDataTables   Updated April 27, 2020 at 7:17am   4 Most recent comment from Aleksandar Vuković:Hi again Matthew We are using wordpress function wp_upload_dir() for location of upload files. By default is set to the upload folder (wp-content/uploads). However, you should be able to change tha ... Michael Harrod Exporting individual rows NOT as zipClosed   Report Builder for wpDataTables   Updated April 27, 2020 at 6:31am   6 Most recent comment from Aleksandar Vuković:Great news, MichaelThanks for letting me knowIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Francesco The block "wpdatatables/wpdatatables-gutenberg-block" must have a registered category.Closed   wpDataTables   Updated April 27, 2020 at 5:43am   10 Most recent comment from Aleksandar Vuković:You're welcome FrancescoThis one was actually provided by one of our developers, not me, but you're welcome in his name alsoIf you have any further questions or issues, please feel free to o ... Joe Mariano Rename "Employees" on BackendClosed   Amelia   Updated April 27, 2020 at 5:31am   8 Most recent comment from Aleksandar Vuković:Hi again HeinzI'm glad to hear you found the Labels.If you change the .po file, but the Label settings are enabled - the changes you made in the .po file will not be applied, so if you still want ... Tania Madi Adding multiple appointments to the cartClosed   Amelia   Updated April 27, 2020 at 5:13am   6 Most recent comment from Aleksandar Vuković:You're welcome Tania If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alexander St. John wpDataTables broken by Shopify pluginClosed Pre-purchase questions for wpDataTables   Updated April 27, 2020 at 5:09am   2 Most recent comment from Aleksandar Vuković:Hello AlexanderThanks for reaching out to us.Please go to wpDataTables main Settings on your wp-admin page. You'll see Include full bootstrap front-end and Include full bootstrap back-end. D ... Lukas Conditional Formatting for DateClosed   wpDataTables   Updated April 27, 2020 at 4:56am   8 Most recent comment from Aleksandar Vuković:You're welcome LukasI hope so to.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. James Anthony Table formattingClosed Pre-purchase questions for wpDataTables   Updated April 27, 2020 at 4:47am   3 Most recent comment from Aleksandar Vuković:Hello JamesThank you for your interest in wpDataTables.The outcome depends less on the way the data is saved in the database, but more on how much you're familiar with SQL queries.If you know you ...