We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marcial Bollinger Filter in ShortcodeClosed   wpDataTables   Updated May 1, 2020 at 1:26pm   8 Most recent comment from Aleksandar Vuković:Hello Marcial, hello Ryan.It looks like you guys managed to get it to work before I got to the ticket.Thanks for your help, Ryan!Filtering the same table multiple times from URL is not possible, so I ... Ryan Vaughan Post Name as VariableClosed   wpDataTables   Updated May 1, 2020 at 1:19pm   2 Most recent comment from Aleksandar Vuković:Hello RyanI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only enter the variable value manually in the shortcode. ... Jon User-Specific with Table EditClosed   wpDataTables   Updated May 1, 2020 at 11:54am   5 Most recent comment from Aleksandar Vuković:Got it, JonI'll check it our right away. Terry O'Connor Reviews and referral paymentsClosed   Amelia   Updated April 30, 2020 at 3:38pm   2 Most recent comment from [deleted]:Hello Terry O'Connor, Sadly, neither of the options are not possible in the plugin.There isn't an option for setting up a booking fee in Amelia, and there isn't a possibility of leavi ... Leyla musleh view services in landscape formatClosed   Amelia   Updated April 30, 2020 at 3:27pm   4 Most recent comment from [deleted]:You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Baja General AskingClosed   Amelia   Updated April 30, 2020 at 3:23pm   2 Most recent comment from [deleted]:Hi Baja, Thank you for your inquiry. Yes, it is possible to transfer the purchase code, can you please send me an email address that you have used for purchase and tell me a new one on which you want ... jacogh Services booking multiple customers for same time slotClosed   Amelia   Updated April 30, 2020 at 2:28pm   2 Most recent comment from [deleted]:Hi Jacogh,Thank you for your inquiry.In service modal once you add maximum capacity larger than one you will see below option Show 'Bringing anyone with you' option. By default this option i ... Michael Cowdroy Applying one email address to more than one client, for example a child in a client familyClosed   Amelia   Updated April 30, 2020 at 2:03pm   2 Most recent comment from [deleted]:Hello Michael, The email field don't need to be mandatory in the booking process, there is an option to disable the email as a mandatory field in Amelia -> Settings -> General if that would help ... Ronny Hardaway Cannot edit table rows in Editor RoleClosed   wpDataTables   Updated April 30, 2020 at 1:15pm   4 Most recent comment from Aleksandar Vuković:Hello RonnyI tested the table with Administrator user role, and even though it said the data was successfully added, it's not added anywhere.It may be an issue with the ID column. The ID column ... syncmaster913n Percentage sign in tablesClosed   wpDataTables   Updated April 30, 2020 at 12:39pm   4 Most recent comment from Aleksandar Vuković:Hi again syncmaster913nUnfortunately, that too will need to be done with wpDataChart callbacks.In short, if you don't see the setting in wpDataCharts page, it needs to be done with the callbacks. ... Karabo Amelia customizationClosed   Amelia   Updated April 30, 2020 at 12:23pm   6 Most recent comment from [deleted]:You are welcome. Glad to see that! If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Argos Scentwork Academy Showing locations at front endClosed   Amelia   Updated April 30, 2020 at 12:20pm   4 Most recent comment from Aleksandar Vuković:Hello again ArgosYou are correct, something like that is not possible.But unfortunately, it's also not possible to replace the price column with another value. But if you have multiple locations, ... Bob How ToClosed   wpDataTables   Updated April 30, 2020 at 12:09pm   8 Most recent comment from Aleksandar Vuković:Hello BobI'm sorry to hear that.Refunds are usually processed in 5 - 7 business days, but it could be longer due to COVID-19 outbreak. They are handled by our reseller Paddle.If the "Request Refu ... Rick Heijster Zoom URL in reminder notificationClosed   Amelia   Updated April 30, 2020 at 11:56am   2 Most recent comment from Aleksandar Vuković:Hello RickYou're using the correct placeholder, but we have a bug with the scheduled notifications.For some reasons, placeholders aren't being read in them. The issue has been forwarded to o ... W Don't Show Any Employee OptionClosed   Amelia   Updated April 30, 2020 at 10:54am   8 Most recent comment from [deleted]:Hello W, I added this to our feature requests list so it can be considered for implementation in the future. If you have any other questions or concerns feel free to open a new ticket and we will gl ...