We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Liam Customerpanel appointment date rangeClosed   Amelia   Updated April 28, 2020 at 12:11pm   4 Most recent comment from Aleksandar Vuković:Thank you, LiamIf you need some further assistance with the plugin, please feel free to ask. manuel evangelista work hoursClosed   Amelia   Updated April 28, 2020 at 11:23am   2 Most recent comment from Aleksandar Vuković:Hello Manuel.Thank you for your purchase.Issues with loading are usually connected to a conflict with some other plugin or the theme you have installed. If none of those are causing the conflict, and ... mcolor wpDataCharts is it possible to renew chart by Select or filter without page reloadClosed Pre-purchase questions for wpDataTables   Updated April 28, 2020 at 11:01am   2 Most recent comment from Aleksandar Vuković:Hello mcolorThank you for your interest in wpDataTables.For charts to follow table filtering, they need to be on the same page as the table they are created from.However, I can help you hide the tabl ... rccardoze Cardoze FeaturesClosed   wpDataTables   Updated April 28, 2020 at 10:21am   4 Most recent comment from Aleksandar Vuković:Hi guys, you can add all feature suggestions on this page. Marc Krichman "or" value in conditional formattingClosed   wpDataTables   Updated April 28, 2020 at 10:18am   4 Most recent comment from Aleksandar Vuković:Sure thing MarcIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Wanda Nordlie 12 hour Time settingClosed Pre-purchase questions for Amelia   Updated April 28, 2020 at 9:04am   2 Most recent comment from Miloš Jovanović:Hi Wanda,Thank you for your inquire.Our plugin is using date and time format which is set in the WordPress settings.So can you please check which format is set there.Best regards. Ashok Varma FCA Purchase the pluginClosed Pre-purchase questions for wpDataTables   Updated April 28, 2020 at 6:51am   2 Most recent comment from Aleksandar Vuković:Hello AshokWe've provided a Basic Lifetime license for the charity company's website you asked us about in your other ticket.I suppose this question is related to another project?Anyway, w ... Peter Hrnciar Amelia vs Google My Business integrationClosed Pre-purchase questions for Amelia   Updated April 27, 2020 at 3:22pm   2 Most recent comment from [deleted]:Hi Peter Hrnciar, Thank you for your interest in our plugin. We didn't plan this one yet, but I will write it down and forward this to our team so we can investigate this integration.  As for ot ... Schreurs Philippe HowtoClosed   Amelia   Updated April 27, 2020 at 2:23pm   2 Most recent comment from [deleted]:Hello Schreurs Philippe, Thank you for your purchase. Unfortunately, there isn't a possibility for subscriptions in Amelia. Customers have an availability to book only one appointment (service ... Omar Didier Cortés Pérez require 1 anticipation dayClosed   Amelia   Updated April 27, 2020 at 2:17pm   2 Most recent comment from [deleted]:Hello Omar Didier Cortés Pérez, Thank you for your purchase. If I understood you well, you want to set the time before the appointment in which customers won't be able to book that appointmen ... Nabil Customer detailsClosed Pre-purchase questions for Amelia   Updated April 27, 2020 at 1:30pm   2 Most recent comment from [deleted]:Hi Nabil,Thank you for your interest in our plugin.You can set up in our plugin to automatically create customer user and send the login information to the customer or not, and you can choose whether ... Tania Madi Cron Setup ProblemClosed   Amelia   Updated April 27, 2020 at 12:28pm   3 Most recent comment from Aleksandar Vuković:Hello TaniaThank you for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dean Can you change the events calendar on the front end to a monthly grid view?Closed Pre-purchase questions for Amelia   Updated April 27, 2020 at 12:26pm   2 Most recent comment from [deleted]:Hi Dean,Thank you for your interest in our plugin.Unfortunately something like this isn't possible at the moment. We plan to work on the new event booking form and at the moment the calendar view ... Eufemia Scarfone Can't import data from google spreadsheet linkClosed   wpDataTables   Updated April 27, 2020 at 11:55am   4 Most recent comment from Aleksandar Vuković:Hello EufemiaThank you for your purchase.Unfortunately, as stated in our documentation:Formatting applied in the original file (font families, color, size, fill color, etc.) will not be copied over to ... Prer Filtering chart using variableClosed   wpDataTables   Updated April 27, 2020 at 11:45am   2 Most recent comment from Aleksandar Vuković:Hello PrerOur development team is aware of situations like this occurring, but we haven't been able to isolate it completely to be able to know what the issue is.Here's what you can try, tho ...