We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Karabo Email placeholderClosed   Amelia   Updated May 13, 2020 at 4:59pm   5 Most recent comment from [deleted]:Hello Karabo, Thank you for the credentials. I logged in and copy/pasted the placeholder to the notification, made it bold. I created one test employee and created one appointment. In the notific ... YutaSato About setting business hours after 24:00Closed   Amelia   Updated May 13, 2020 at 4:24pm   2 Most recent comment from [deleted]:Hello YutaSato, Thank you for your purchase. Please note that the available time slots are set by configuring the employees' work hours, not the company work hours' in the Amelia -> Setti ... David Amelia x Google calendarClosed Pre-purchase questions for Amelia   Updated May 13, 2020 at 4:05pm   5 Most recent comment from David:Hvala!!!  Batiste PaymentClosed Pre-purchase questions for Amelia   Updated May 13, 2020 at 1:53pm   8 Most recent comment from Miloš Jovanović:HI Batiste,Forwarded to my sales team, you should receive the email.Let me know.Best regards. Bill McLester Extra ServiesClosed   Amelia   Updated May 13, 2020 at 1:27pm   2 Most recent comment from [deleted]:Hello Bill McLester, Thank you for your purchase. In order to get the extra information in the email notification, you need to add placeholders for all extras to the notification, and then in the e ... Claire Royer Royer Compatibility with TransposhClosed   Amelia   Updated May 13, 2020 at 1:10pm   2 Most recent comment from [deleted]:Hello Claire,We are not aware of that plugin's functionality so I can't tell why those characters are added. We haven't had such a complaint so far, maybe it is some conflict. Unfortun ... Steve Changing names e.g. Booking to AppointmentClosed   Amelia   Updated May 13, 2020 at 1:06pm   2 Most recent comment from Aleksandar Vuković:Hello Steve!Thank you for your purchase.You can change those in file ..wp-content/plugins/ameliabooking/src/Infrastructure/WP/Translations/FrontendStrings.php on lines 72 and 74.When you change this, ... Barry How can I improve event view?Closed   Amelia   Updated May 13, 2020 at 12:52pm   2 Most recent comment from [deleted]:Hello Barry, There isn't a possibility to have the same details for Events that you have for Services in Amelia. Events are a separate feature and have different functionalities than the Service ... Jarrod Ross Evans website developmentClosed Pre-purchase questions for Amelia   Updated May 13, 2020 at 12:25pm   2 Most recent comment from Miloš Jovanović:Hi Jarrod,Thank you for your inquire.Sorry to disappoint you but this is not possible, the subscription plan is activated once you purchase the plugin. The other solution can be the lifetime license ... killex55 category not showingClosed   Amelia   Updated May 13, 2020 at 11:16am   9 Most recent comment from Aleksandar Vuković:I see killex55I will forward the suggestion to our development team, and hopefully they'll see it as a useful upgrade. Amol Email NotificationClosed   Amelia   Updated May 13, 2020 at 11:10am   8 Most recent comment from [deleted]:Hello Amol, Thank you. I logged in and I saw that the test mails work in Amelia. Please look at the attachment. Then I went to test the plugin that you have for SMTP - SMTP Mailer, since if you h ... Nik20 customer reviewsClosed   Amelia   Updated May 13, 2020 at 11:05am   2 Most recent comment from Aleksandar Vuković:Hello Nik20I am sorry, but I am not aware of any plugins like that. I'm sure there is something you can add as a custom solution, with the help of JavaScript, but as a custom solution, it is no ... Vlad programming 3 slots in one hourClosed Pre-purchase questions for Amelia   Updated May 13, 2020 at 10:49am   6 Most recent comment from Miloš Jovanović:Hi Vlad,They can make the 2 appointments, 1 for massage and 1 for therapy but both of those services can not be for the same employee.Best regards. Barry change how to display services and catalogClosed   Amelia   Updated May 13, 2020 at 10:21am   2 Most recent comment from [deleted]:Hello Barry, The difference in the attachments is that in your attachment that is the first step in the booking process when you have the Catalog view - to choose a category, and in the second attach ... Fabien Multiple service in the same timeClosed Pre-purchase questions for Amelia   Updated May 13, 2020 at 10:01am   2 Most recent comment from [deleted]:Hi Fabien,Thanks so much for your interest.We currently do not have option to book multiple services at once, customer can book just one service and add extra to that service. You can define buffer ti ...