We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eri limit the booking by member categoryClosed Pre-purchase questions for Amelia   Updated May 18, 2020 at 10:27am   2 Most recent comment from [deleted]:Hi Eri,Thanks for your interest. We do not have membership in our plugin, Amelia is used for booking purposes only, but if you use some membership plugin you can put Amelia short-code on those pages ... vicente Technical questionClosed Pre-purchase questions for wpDataTables   Updated May 18, 2020 at 10:17am   2 Most recent comment from Isidora Markovic:Hi vicente,Thank you for your interest in wpdatatables.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.As I understand you right yo ... Jaylyn Brannon Zoom User won't populate in Event creationClosed   Amelia   Updated May 18, 2020 at 10:08am   2 Most recent comment from [deleted]:Hello Jaylyn Brannon,  Thank you for your purchase and apologies for replying late, we are not working on weekends.  Could you please tell me have you create Users in your Zoom account?  Click on ... Mickael sub catergoryClosed Pre-purchase questions for Amelia   Updated May 18, 2020 at 10:06am   2 Most recent comment from Miloš Jovanović:Hi Mickael,Thank you for your inquire.Sorry to disappoint you but unfortunately we not have sub categories at the moment.Best regards. Camilla Need More InformationClosed Pre-purchase questions for Amelia   Updated May 18, 2020 at 9:51am   2 Most recent comment from Miloš Jovanović:HI Camilla,Sorry for late response, we are not working on weekends.1) This can be changed in the Amelia Settings->Label settings, more information on this link2) You need to click on this box to see ... Valeria encrypted?Closed   Amelia   Updated May 18, 2020 at 9:39am   2 Most recent comment from [deleted]:Hi Valeria,Thank you for the purchase.Customer name and the address is not encrypted, because it is saved in the database as plain text. If you are using https protocol, customer data can't be  ... Istvan Tarjani Barclay ePDQ payment gatewayClosed Pre-purchase questions for Amelia   Updated May 18, 2020 at 9:22am   2 Most recent comment from Miloš Jovanović:HI Istvan,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately we do not have integration with Barclays ePDQ payment , but we do have integration with Woo ... Henk Bloemink URIClosed   Amelia   Updated May 18, 2020 at 9:06am   2 Most recent comment from [deleted]:Hi Henk Bloemink,Thank you for the purchase.You can change the Amelia URI in wp_options table. Search for amelia_settings in option_name column, and there you will see Amelia settings. This settings ... Gunes Inan Amelia and WoocommerceClosed Pre-purchase questions for Amelia   Updated May 18, 2020 at 8:37am   2 Most recent comment from [deleted]:Hi Gunes,Thanks for your interest in Amelia.We have WooCommerce integration for payments, so you can use their payment getaway. Amelia creates automatically just one product that is for all bookings ... JJ Can you rent out equipment bundles?Closed Pre-purchase questions for Amelia   Updated May 18, 2020 at 8:25am   2 Most recent comment from [deleted]:Hi JJ,Thank you for your interest in our plugin.Unfortunately something like this isn't possible since we don't support multiple day booking at the moment and we don't have packages opt ... Andrew Kenth Chart Filtering by URLClosed   wpDataTables   Updated May 18, 2020 at 8:18am   2 Most recent comment from Isidora Markovic:Hi Andrew,Thank you for your purchase. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Yes at the moment is it not possible to use p ... Daniel Sissons Multiple Service SelectionClosed   Amelia   Updated May 18, 2020 at 8:06am   2 Most recent comment from [deleted]:Hello Dan, Apologies for replying late, we are not working on weekends. Unfortunately, it isn't possible to book multiple services/appointments at once in Amelia with its current built-in fea ... Larry Kolinek FormidableForms & WPDTClosed   wpDataTables   Updated May 18, 2020 at 7:51am   2 Most recent comment from Isidora Markovic:Hi Larry,Thank you for your purchase. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. After you install and activate Formidable For ... Michel Richir wpdatatablesClosed   wpDataTables   Updated May 18, 2020 at 7:46am   4 Most recent comment from Isidora Markovic:Hi Michel, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Aleksandar is out of office and I will take it from here.I am glad that hi ... Fabretti Front view of filtersClosed   Powerful Filters for wpDataTables   Updated May 18, 2020 at 7:29am   2 Most recent comment from Isidora Markovic:Hi Fabretti,Thank you for your purchase. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes you can read more about this herehttps:/ ...