As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Marius Vlad Pop Appointments Extras IssueClosed   Amelia   Updated May 25, 2020 at 4:11pm   2 Most recent comment from [deleted]:Hello Marius Vlad Pop, 1. Extras in the appointments (on the Amelia -> Appointments page) can be seen only when you Edit the appointment, there you will see the Extra tab. The same applies to the D ... Marius Vlad Pop Payment Gateway BugClosed   Amelia   Updated May 25, 2020 at 3:52pm   2 Most recent comment from [deleted]:Hello Marius Vlad Pop, This is not a bug, it is a normal behavior of WooCommerce integration in Amelia. When WooCommerce is used as a payment option in Amelia, that appointments is created with stat ... Amit auto pick up of fields.Closed   Amelia   Updated May 25, 2020 at 3:40pm   2 Most recent comment from [deleted]:Hello Amit,I will forward the issue that the phone number field is not populated in the booking form even though it is filled in the first time they booked. Could you please tell me is the phone numbe ... Andrew Kenth URL Filtering Not WorkingClosed   wpDataTables   Updated May 25, 2020 at 2:47pm   9 Most recent comment from Isidora Markovic:Hi Andrew,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.For server side tables we used php-sql parser which is responsible for par ... Giulio Problem setting Predefined value FilterClosed Pre-purchase questions for wpDataTables   Updated May 25, 2020 at 2:42pm   2 Most recent comment from Isidora Markovic:Hi Giulio,Thank you for your interest in wpdatatables. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes there is an issue with fi ... Navin Talawant LayoutClosed Pre-purchase questions for wpDataTables   Updated May 25, 2020 at 2:05pm   4 Most recent comment from Isidora Markovic:Hi Navin,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.No, we have tables not forms. What we have is editor modal - in standard vi ... Jorge installationClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 2:03pm   2 Most recent comment from [deleted]:Hi Jorge,Not sure I understand the question?You can buy Amelia Basic license on our website, yes. Ursula Elmes Payment PayPal and StripeClosed   Amelia   Updated May 25, 2020 at 2:02pm   4 Most recent comment from [deleted]:Hello Ursula, Yes, like I said, if you have more payment options enabled in Amelia -> Settings -> Payments, and for each service separately in Amelia -> Services when you open one service under the ... Reinhard Create PDFs to print Address Stickers?Closed Pre-purchase questions for wpDataTables   Updated May 25, 2020 at 1:59pm   9 Most recent comment from Isidora Markovic:Hi Reinhard, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. I am glad that you buy wpdatatables. We already answer on your other t ... kunya emaile Services and Services Category are not saving after creating.Closed Pre-purchase questions for Amelia   Updated May 25, 2020 at 1:36pm   6 Most recent comment from [deleted]:Hello kunya, This must be done in the database directly, there isn't a possibility to add this from WordPress. This depends mostly on your database configuration, it can be that something is bl ... Reinhard CreateingTables from CTPsClosed   wpDataTables   Updated May 25, 2020 at 1:28pm   3 Most recent comment from Aleksandar Vuković:Hello ReinhardTo create charts, you need integer or float columns, while only one string-type column should be used for axis labelsI see that your table contains a lot of serialized data, and you nee ... John Paul Balagolan Master Detail Addon doesn't seem t workClosed   Master-Detail Tables for wpDataTables   Updated May 25, 2020 at 1:18pm   2 Most recent comment from Isidora Markovic:Hi John, Thank you for your purchase. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We notice that you open two same tickets and ... stefanocaon Italian LanguageClosed   Amelia   Updated May 25, 2020 at 1:09pm   4 Most recent comment from [deleted]:Hello Stefano, You are welcome. I received the email, thank you, we will include it in the next update of Amelia. For now, you need to delete the existing files and copy/paste the files that you cr ... David Cardozo Error sending emailClosed   Amelia   Updated May 25, 2020 at 1:00pm   2 Most recent comment from [deleted]:Hello David Cardozo, Thank you for your purchase.  Could you please tell me what Mail service have you chosen in Amelia -> Notification settings? Have you followed our instructions for setting t ... Justin frontend and backend not sameClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 12:55pm   2 Most recent comment from [deleted]:Hi Justin,You should check your employees working hours, they should be set up properly. So  enter the employee or employees and set his/her working hours, days off and special days: https://share.g ...