We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fabretti Front view of filtersClosed   Powerful Filters for wpDataTables   Updated May 18, 2020 at 7:29am   2 Most recent comment from Isidora Markovic:Hi Fabretti,Thank you for your purchase. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes you can read more about this herehttps:/ ... Lori Gregor custom text for "No matching records found"Closed   wpDataTables   Updated May 17, 2020 at 9:57pm   8 Most recent comment from Aleksandar Vuković:I'm glad to hear you have people who'll be able to help you with this.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kannan Sundararajan Unable to create a table with linked google sheetsClosed Pre-purchase questions for wpDataTables   Updated May 17, 2020 at 6:42am   2 Most recent comment from Aleksandar Vuković:Hello KannanThank you for reaching out.When you paste the URL, please click away from the URL field. After that the button will be available. Tim myers image data type not renderingClosed   Powerful Filters for wpDataTables   Updated May 17, 2020 at 6:41am   2 Most recent comment from Aleksandar Vuković:Hi TimWhen I checked your website, I could see the flags, so I believe you disabled the add-on:Powerful Filters add-on is used only for hiding the table before filtering is applied, and for cascade ... Henriette Image on Congratulations PageClosed   Amelia   Updated May 17, 2020 at 6:25am   2 Most recent comment from Aleksandar Vuković:Hello HenrietteThank you for your purchase.Just create the .svg images that will be the same size as amelia-logo-symbol.svg and amelia-logo-horizontal.svg, name them exactly the same as these two ... Hannes Function / CustomizationClosed   Amelia   Updated May 16, 2020 at 9:09am   10 Most recent comment from [deleted]:Hello Hannes,Thank you.There was one table missing in your database, for some reason. We added it, so please check if everything works well now. Hillary Stevens Hiding the "Select an Employee" Option on Booking FormClosed   Amelia   Updated May 15, 2020 at 9:25pm   5 Most recent comment from Hillary Stevens:I think this worked, thanks! Aris Medina URL meetingsClosed   Amelia   Updated May 15, 2020 at 6:35pm   4 Most recent comment from [deleted]:Hello Aris, I see. Unfortunately, that isn't possible with the Amelia's current built-in features. But I will forward it to the development team so they can check out if it can be achieve ... Jan Riedel Manager can't delete attendeesClosed   Amelia   Updated May 15, 2020 at 6:31pm   2 Most recent comment from [deleted]:Hello Jan, No, that is not a bug. Amelia Manager doesn't have permissions to delete anything in Amelia, you can read about the user roles and their permissions here. There are some permissions ... Alain Gaillard Wordpress 5.4Closed Pre-purchase questions for Amelia   Updated May 15, 2020 at 5:50pm   22 Most recent comment from [deleted]:You are welcome, Alain. Glad to see that everything is resolved. Thank you, have a nice weekend as well!  Noria SOUMBOU shortcode note working with elementorClosed   Amelia   Updated May 15, 2020 at 5:10pm   2 Most recent comment from [deleted]:Hello Noria, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and res ... meir featureClosed Pre-purchase questions for Amelia   Updated May 15, 2020 at 4:35pm   7 Most recent comment from [deleted]:We do not use custom posts, we are using VueJS for the interface and the shortcode is used for placing it on the page. Jesse Lavender Amelia not showing via shortcodeClosed   Amelia   Updated May 15, 2020 at 2:27pm   4 Most recent comment from [deleted]:Hello Jesse, Thank you. No worries. Could you please tell me have you tried deactivating your other plugins to see if it is maybe a conflict with one of them? Please provide me a temporary WP-admi ... Colin question on number of columnsClosed Pre-purchase questions for wpDataTables   Updated May 15, 2020 at 1:59pm   2 Most recent comment from Aleksandar Vuković:Hello ColinI used your file to create a table by importing it and it created a table with around 25 columns.You have an empty column header for the second column, so that needs to be changed in order ... George E Powerful filtering vs Advanced filteringClosed   wpDataTables   Updated May 15, 2020 at 1:55pm   2 Most recent comment from Aleksandar Vuković:Hello GeorgePowerful Filters only provide the ability to hide the table before filtering is applied and to use Cascade Filtering. You can read more about it in our documentation.2. I am sorry to di ...