As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Kim Not reveal customer contact details to employeesClosed Pre-purchase questions for Amelia   Updated May 20, 2020 at 11:32am   2 Most recent comment from [deleted]:Hi Kim,Thank you for your interest in our plugin.If you plan to give employees the access to the back-end with Amelia WordPress User role then there is no option to hide email and phone from employees ... Kashyap Chandarana Appointmenr reminderClosed Pre-purchase questions for Amelia   Updated May 20, 2020 at 11:00am   2 Most recent comment from [deleted]:Hi, yes, also you have detailed explanation here: https://wpamelia.com/faq/If you have any problem setting up, when you purchase the plugin with purchase code you can open ticket in Amelia category� ... Henk Bloemink TranslationClosed   Amelia   Updated May 20, 2020 at 10:16am   2 Most recent comment from [deleted]:Hi Henk Bloemink,Thank you for the purchase.What language are you using? You should keep the folder with your translations in the backup, because after plugin update it will be overwritten. After res ... Heinz Robert Feature Request: Field for email-only text and TinyMCE for descriptionClosed   Amelia   Updated May 20, 2020 at 9:46am   2 Most recent comment from [deleted]:Hi Heinz,1. I am not sure I understand quite well. Can you explain in more details? Do you mean on a new field (input) in the Event dialog, that will be used only for email placeholders?2. We already ... Aris Medina Assign EventsClosed   Amelia   Updated May 20, 2020 at 8:36am   2 Most recent comment from [deleted]:Hello Aris Medina, I am not what exactly LATAM is, so could you please explain in this in more details? If they create these events outside of Amelia (in no connection to it) there isn't a poss ... martin Registration for employeeClosed   Amelia   Updated May 20, 2020 at 8:24am   2 Most recent comment from [deleted]:Hello Martin, Unfortunately, there isn't a possibility to change the registration for employees and customers in Amelia with its current built-in features. It can be probably achieved with some ... Duncan datatables eventsClosed   wpDataTables   Updated May 20, 2020 at 6:43am   3 Most recent comment from Isidora Markovic:Hi Duncan,Thank you for your purchase.I am glad that you found a solution.Previous code is not working because we override that event, and we made custom clickEvent function for our needs. Colin Balewski Data InputClosed   wpDataTables   Updated May 20, 2020 at 6:33am   4 Most recent comment from Isidora Markovic:Hi Colin,So If I understand you right you need only form on the page and submitted data to be saved in separate MySQL database. If that is true then that is not possible with built-in features becaus ... Matt new vs editClosed   wpDataTables   Updated May 20, 2020 at 6:28am   6 Most recent comment from Isidora Markovic:Hi Matt,You are welcome. If you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review for ... Vladimir Events and Categories with services aren't showingClosed   Amelia   Updated May 19, 2020 at 5:58pm   4 Most recent comment from [deleted]:Hello Vladimir,  thank you for the credentials.  I logged in and created one test event and one service and I could see them properly on the pages. The admin-ajax calls from Amelia have response ... vitocannillo Edit EmployeeClosed   Amelia   Updated May 19, 2020 at 5:07pm   6 Most recent comment from [deleted]:Then this is why you can't change the employee for this appointment, as only that employee is assigned to that location. You need to change the location and then you will be able to change the ... Andrew email notificationsClosed   Amelia   Updated May 19, 2020 at 5:00pm   5 Most recent comment from [deleted]:It happens we are here to help out. You are welcome. If you have any other questions or issues feel free to open a new ticket and we will gladly help.  Francesco hide employees on frontendClosed   Amelia   Updated May 19, 2020 at 4:46pm   5 Most recent comment from [deleted]:Glad to see that. You are welcome, Francesco. If you have any other questions or issues feel free to open a new ticket and we will gladly help.  mecurioj Timezone not pulling from Wordpress SettingsClosed   Amelia   Updated May 19, 2020 at 4:45pm   4 Most recent comment from [deleted]:Hello mecurioj, Unfortunately, the Work Hours tab in the Employees' modal can't have the 12 hr time format, only the 24 h one. If you have any further questions feel free to ask.  Alvaro Moreno Redirect CartClosed   Amelia   Updated May 19, 2020 at 4:31pm   4 Most recent comment from [deleted]:Hello Alvaro, You are welcome. Glad to see that !The change is in the database so it will be lost when you update Amelia, so you won't need to change it again after each update of Amelia. Unf ...