We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Gustavo Ferreira Integration with others than ZoomClosed   Amelia   Updated May 12, 2020 at 9:08am   2 Most recent comment from [deleted]:Hello Gustavo, At the moment, we don't have a plan to integrate Amelia with any other meeting tools, unfortunately. But I will add your feature request to our list, so it can be considered for ... Julia Domain changeClosed   Amelia   Updated May 12, 2020 at 8:00am   19 Most recent comment from [deleted]:Hello Julia, Great, glad to see that the issue is gone! You are welcome. Oh, don't worry, it happens! don't apologize, we are here to help outThank you, have a nice one as well! If you ha ... Rushabh Shethia Multiple environmentsClosed Pre-purchase questions for wpDataTables   Updated May 12, 2020 at 6:45am   4 Most recent comment from Aleksandar Vuković:Thank you for your purchase RushabhIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. PollsAfrica How to reset emailClosed Pre-purchase questions for wpDataTables   Updated May 11, 2020 at 9:28pm   4 Most recent comment from Aleksandar Vuković:Great news, TitusThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Paul Talbot SettingsClosed   wpDataTables   Updated May 11, 2020 at 9:27pm   4 Most recent comment from Aleksandar Vuković:You're welcome PaulIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. gopi label save button not workinClosed   wpDataTables   Updated May 11, 2020 at 9:24pm   2 Most recent comment from Aleksandar Vuković:Hello gopiI just responded to an identical ticket with a different username - Amit.I see your purchase codes are the same. Please refer from creating duplicate accounts and tickets as it wastes bot ... Patrick License QuestionsClosed   wpDataTables   Updated May 11, 2020 at 9:22pm   2 Most recent comment from Aleksandar Vuković:Hello PatrickYou're free to modify the plugin as much as you want, as long as you're not reselling it as your own.We have a paid customization service, which charges $50 per hour, but unfort ... Joseph Rivera promotional offeringsClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 9:21pm   2 Most recent comment from [deleted]:Hi Joseph,Thanks for your interest, we do not have such an option, we just have coupon codes that you can send to a customer for his/hers next booking.We have package option that is on our road map f ... Ed Kim Adding a visible columnClosed   wpDataTables   Updated May 11, 2020 at 9:03pm   2 Most recent comment from Aleksandar Vuković:Hello EdIf I understood you correctly, the question is if the calculation functions would adjust depending on the filter?If that's true, the answer is yes.Otherwise, please explain your question ... Arvind FeaturesClosed Pre-purchase questions for wpDataTables   Updated May 11, 2020 at 8:45pm   2 Most recent comment from Aleksandar Vuković:Hello ArvindThank you for your feedback about this.I will forward this ticket to our lead developerHopefully we'll be able to use your advice to make the add-on even better. Alex Toh TEK add a random unique number columnClosed   wpDataTables   Updated May 11, 2020 at 8:32pm   4 Most recent comment from Aleksandar Vuković:You're welcome AlexIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ian Form validationClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 8:18pm   7 Most recent comment from Ian:Thank. You still misunderstand. I dont' want the client to see the last name whethers its "Therapy" or any other name. They should just see Maryanne only Muhammad Hassan Moeen Adding new payment serviceClosed   Amelia   Updated May 11, 2020 at 8:01pm   2 Most recent comment from Aleksandar Vuković:Hello HassanThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We are looking into adding new pay ... Uma Bode CancellingClosed   Amelia   Updated May 11, 2020 at 6:26pm   9 Most recent comment from [deleted]:Hello Uma Bode, You need to do this with your Plugin editor or your FTP. If you are not sure how to do that please Please provide me a temporary WP-admin login for your site and I will help out.. W ... Lenka Kutlakova request - downloadingClosed   Amelia   Updated May 11, 2020 at 3:30pm   2 Most recent comment from [deleted]:Hello Lenka Kutlakova, Thank you for your purchase. Could you please tell me what errors have you got? We haven't had such complaints so far, could you install it on your WordPress or no?