As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Aris Medina Event Follow Up notificationClosed   Amelia   Updated May 25, 2020 at 8:09am   2 Most recent comment from Aleksandar Vuković:Hello ArisThis should be configured on your server.If you don't know how to do this, my advice would be to install WP Crontrol plugin, and to follow the instructions on our FAQ page. Ben Johnson 500 errorsClosed   Amelia   Updated May 25, 2020 at 7:56am   2 Most recent comment from Aleksandar Vuković:Hi again BenThe 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is a problem with the website ... Ben Johnson Activation SetupClosed   Amelia   Updated May 25, 2020 at 7:55am   4 Most recent comment from Aleksandar Vuković:Hello BenUnfortunately, we can't log in with those credentials.Can you please check the wp-admin username and password?Just a reminder - enable the private response since it's a public ticke ... Marina Rossi Employees "available" statusClosed   Amelia   Updated May 25, 2020 at 7:51am   5 Most recent comment from Aleksandar Vuković:Hi RogerAmelia doesn't have any time zone settings, so all you need to do is check your WordPress' general settings, and see if the time zone is correct.Employees will be shown as "away" whe ... Alvaro Moreno Create Account with woocommerceClosed   Amelia   Updated May 25, 2020 at 7:50am   4 Most recent comment from Aleksandar Vuković:Hello AlvaroThe database changes will be saved. Any changes you make in the code will be overwritten, but not the database changes. John di Stefano Google Maps issueClosed   Amelia   Updated May 25, 2020 at 7:12am   11 Most recent comment from Aleksandar Vuković:Thank you for your feedback Stephen!I'm sure it will help not just John, but others as well! Tristan Knapp Feature Request - Approximate End Times?Closed   Amelia   Updated May 25, 2020 at 7:11am   2 Most recent comment from Aleksandar Vuković:Hello TristanIf I understood you correctly, you want to add a non-fixed 6 hours working hours, correct?I don't believe that will be achievable any time soon, since that's not how Amelia work ... armel google map api don't work on locationsClosed   Amelia   Updated May 25, 2020 at 7:01am   3 Most recent comment from Aleksandar Vuković:Hello Armel.Sorry for the late response. I'm glad to hear you were able to find it.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Julie Hubrecht short code does not load the pageClosed   Amelia   Updated May 25, 2020 at 6:50am   41 Most recent comment from Aleksandar Vuković:Hi again JulieI'm sorry, but I don't see Crontrol installed on your website.Without your permission I didn't want to install anything new, so please install the plugin, try following ... Gregory Patier Wrong service priceClosed   Amelia   Updated May 25, 2020 at 6:36am   2 Most recent comment from Aleksandar Vuković:Hello Greg Sorry for the late response. That placeholder shows the service's price. If you want to include the price of the appointment, including the coupon, extras, etc. you can use %appointme ... Jaspreet Adding category field before services?Closed Pre-purchase questions for Amelia   Updated May 25, 2020 at 2:48am   1 Most recent comment from Jaspreet:please disregard this comment Laurence Booking cut off time at specific time of day instead of time before eventClosed   Amelia   Updated May 24, 2020 at 11:11am   2 Most recent comment from [deleted]:Hello Laurence, Apologies for replying a bit later. If you are talking about Events in Amelia, when you create an event you can un-check/disable the option 'Booking closes when event starts ... eyethstudios calendar event invite emailClosed   Amelia   Updated May 24, 2020 at 11:05am   4 Most recent comment from [deleted]:Hello eyethstudios, Apologies for replying a bit later.Unfortunately, there isn't a possibility of sending Google invitation when you approve appointment in the back-end of Amelia. But we wil ... Anna Eden AppointmentsClosed Pre-purchase questions for Amelia   Updated May 22, 2020 at 2:53pm   4 Most recent comment from [deleted]:Hi Anna, You can change that with Loco translate or Poedit, or similar translation plugin, just change that string to whatever you want. DannyK How do I get a direct linkClosed   Amelia   Updated May 22, 2020 at 2:50pm   2 Most recent comment from [deleted]:Hello DannyK, Thank you for your purchase. Glad to see you managed to find a solution to the issue that you had. Thank you for letting us know. If you have any other questions or concerns feel fre ...