We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joel Mendez Interested in a featureClosed Pre-purchase questions for Amelia   Updated May 15, 2020 at 10:11am   2 Most recent comment from Miloš Jovanović:Hi Joel,Thank you for your inquire.Can you please tell me which step do you want to skip?If you mean the step where customer data is , unfortunately this can not be skipped, but it can be auto popula ... Amit IntegrationClosed   Amelia   Updated May 15, 2020 at 10:03am   4 Most recent comment from Aleksandar Vuković:Hello AmitIt shouldn't cost you anything.You can take a look at Zapier's pricing - there's a FREE option I see there, so up to 5 ZAPs it should be cost-free. Noni Questions about Amelia Booking SystemClosed Pre-purchase questions for Amelia   Updated May 15, 2020 at 9:50am   2 Most recent comment from [deleted]:Hi Noni,Thanks for your interest.1. Yes, you can set up service of 20 minutes and buffer time of 5 for example, like here> https://share.getcloudapp.com/JrubEy25This depends on the default time slot s ... Eric Sowers data connectionClosed Pre-purchase questions for wpDataTables   Updated May 15, 2020 at 9:37am   4 Most recent comment from Aleksandar Vuković:Hi again EricSure, you can add it on this page.Thanks for the suggestion! They are always welcome! Ross plugin applicationClosed Pre-purchase questions for Amelia   Updated May 15, 2020 at 9:28am   2 Most recent comment from [deleted]:Hi Ross,Thank you for your interest in our plugin.1. Yes, you can always upgrade to lifetime license. When you upgrade from one subscription to another we can easily switch licenses, but when you upgr ... Georgia Ferguson Skip confirmation page?Closed   Amelia   Updated May 15, 2020 at 9:25am   8 Most recent comment from [deleted]:Hello Georgia, Thank you for letting us know. We aren't aware of that behavior as we set the integration to work with WooCommerce in the way Amelia prices are seen in the whole process, but it ... Amar Sinha Pre-purchase questionClosed Pre-purchase questions for Amelia   Updated May 15, 2020 at 7:53am   4 Most recent comment from [deleted]:Hi Amar Sinha,Yes, each service can have different duration.Unfortunately at the moment price cannot be changed based on the selection in the dropdown. Price can be set differently for each employee a ... Andy Calloway Pop-up from a cellClosed   wpDataTables   Updated May 15, 2020 at 7:33am   6 Most recent comment from Aleksandar Vuković:Alright, AndyAs soon as I get to that ticket, I'll be replying back. Candice Recurring BookingsClosed   Amelia   Updated May 15, 2020 at 7:03am   15 Most recent comment from Aleksandar Vuković:Hello Georgia.Sure, here you go:Please access this script: ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php and comment line 604, in the "addTo ... Tedd Remove LinkClosed   wpDataTables   Updated May 15, 2020 at 6:58am   2 Most recent comment from Aleksandar Vuković:Hello TeddThank you for your purchase.You can simply change the column from "e-mail" to "one-line string". Then the e-mail will be saved as a string, which has no mailing function. Larry Daniele Filter with leading space doesn't workClosed   wpDataTables   Updated May 15, 2020 at 6:15am   3 Most recent comment from Aleksandar Vuković:Hello LarryI'm glad to hear you found the way around the issue.Unfortunately, filters applied to string columns are working in alphabetical order, and it has its shortcomings, like the one you de ... Enzo Failed to save cron eventClosed   Amelia   Updated May 14, 2020 at 5:17pm   26 Most recent comment from [deleted]:Great, Enzo Thanks for letting me know and I am really glad to see the issues that you had are gone and you can go on with your website nowbest of luck with your business!You are welcome! Don't ... pratik agarwala Query and support about feature availability and usageClosed Pre-purchase questions for Amelia   Updated May 14, 2020 at 3:28pm   2 Most recent comment from [deleted]:Hi Pratik Agarwala,Thank you for your interest in our plugin.Those themes are not free and they don't come with our plugin. The themes are not ours and can be bought separately, we just added the ... Andrew Kenth ActivationClosed   wpDataTables   Updated May 14, 2020 at 3:20pm   2 Most recent comment from Aleksandar Vuković:Hello AndrewThank you for your purchase.You can find the activation field in wpDataTables settings/Activation.If you don't see it, it means you still have the Lite version of the plugin installed ... Batiste Google agendaClosed   Amelia   Updated May 14, 2020 at 3:05pm   12 Most recent comment from [deleted]:Hello Batiste, There isn't a possibility to have two strings on the front-end for one string in the back-end, unfortunately. This is one string in the po/mo files and you can't have two var ...