We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Arlene Calendar FormattingClosed   Amelia   Updated May 15, 2020 at 1:31pm   2 Most recent comment from [deleted]:Hello Arlene, Thank you for your purchase. When you create a service that has a maximum capacity greater than 1 you can choose if you want this option Bringing anyone with you to be enabled or disab ... Jonathan Filter form stylingClosed   wpDataTables   Updated May 15, 2020 at 1:29pm   2 Most recent comment from Aleksandar Vuković:Hello JonathanYou can add filtering labels if you move the filters in a form above the table.Then you can add labels for the country column:To book a ticket select your _________________and for the d ... Bérengère GODÉ Redirection Calendrier après paiement WooCommerceClosed   Amelia   Updated May 15, 2020 at 12:25pm   9 Most recent comment from Aleksandar Vuković:Ah, I see NabilThank you for helping me out.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Georgia Ferguson Customize Order Details emailClosed   Amelia   Updated May 15, 2020 at 12:19pm   2 Most recent comment from [deleted]:Hello Georgia, Unfortunately, there aren't options to change the information on the receipt in Amelia. Those information are the same as on the cart/checkout page, so if you want you can remov ... Simon Prentice Conditional formatting without textClosed   wpDataTables   Updated May 15, 2020 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hello SimonI'm not sure if you wish to paint the background of only some cells, or all cells in a column.If it's the former - you would need to use conditional formatting, but if it's ... Simon Prentice Date FormatClosed Pre-purchase questions for wpDataTables   Updated May 15, 2020 at 12:02pm   2 Most recent comment from Aleksandar Vuković:Hello SimonThank you for your interest in wpDataTables.As you said, that format currently doesn't exist in wpDataTables. I will forward the request to our development team, and hopefully they� ... Lovis Kauf Do all features work outside of USA?Closed Pre-purchase questions for Amelia   Updated May 15, 2020 at 12:02pm   2 Most recent comment from [deleted]:Hi Lovis,Thanks so much for you interest.Yes, of course. All the features are working in almost whole world. SMS is working and it is charges per massage, here's the pricing for Germany: https: ... Mubarak eventsClosed Pre-purchase questions for Amelia   Updated May 15, 2020 at 11:47am   2 Most recent comment from Miloš Jovanović:HI Mubarak,Thank you for your inquire.You can find all the information about our Events on this linkAt the moment only one view of the event booking form is available and you can check it on our demo ... Connor TimezonesClosed Pre-purchase questions for Amelia   Updated May 15, 2020 at 11:25am   5 Most recent comment from Connor:Alright, got it! Thank you for your help.Best regards, Connor Smith Jesse Straeter Bug FixClosed   Master-Detail Tables for wpDataTables   Updated May 15, 2020 at 11:13am   3 Most recent comment from Jesse Straeter:Ok I understand, thank you for the follow up. Nicholas Bozzo Appointment NotificationsClosed   Amelia   Updated May 15, 2020 at 11:13am   9 Most recent comment from [deleted]:Hello crackalackmusic, Glad to see that it works. No, I haven't changed anything, just created a test employee and connected it to my Google calendar. Please be sure that you save an Event i ... Bill Moffatt Google Calendar SyncClosed   Amelia   Updated May 15, 2020 at 11:10am   9 Most recent comment from [deleted]:Hello heroseven7, If the events in the employees' Google calendars are with status Busy and the option Remove Google Calendar Busy Slots  in Amelia -> Settings -> Google calendar settings is ... Sajan Nair Redirect URIClosed   Amelia   Updated May 15, 2020 at 11:05am   4 Most recent comment from [deleted]:Hello Sajan Nair, You are welcome.Please contact your hosting about that, let them know that you are having issues with accessing your database. This can be the cause that your website is not perfor ... Kevin Displaying more information on row clickClosed Pre-purchase questions for wpDataTables   Updated May 15, 2020 at 11:04am   4 Most recent comment from Aleksandar Vuković:You're welcome KevinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. pavell86 booking of all recurring eventsClosed Pre-purchase questions for Amelia   Updated May 15, 2020 at 10:56am   2 Most recent comment from Miloš Jovanović:HI pavell86,Thank you for your inquire.Sorry to disappoint you but unfortunately we do not have an option at the moment to for bulk bookingBest regards.