As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

unsuns06 Change Default Calendar View in BackendClosed   Amelia   Updated May 25, 2020 at 10:41am   2 Most recent comment from [deleted]:Hello unsuns06, Apologies for replying late, we are not working on weekends.Unfortunately, there isn't a possibility to change the default view option in the back-end Calendar in Amelia with i ... Clem2703 Stripe secure payment imageClosed   Amelia   Updated May 25, 2020 at 10:41am   2 Most recent comment from Aleksandar Vuković:Hello ClemThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can edit innerHTML and add it, b ... Fred Smith RSVP function for some usersClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 10:38am   2 Most recent comment from Miloš Jovanović:HI Fred,Thank you for your inquireSorry for late response, we are not working on weekends.Unfortunately we do not have that option in the plugin built in features, our plugin can not recognize users ... Nitin Shah Different pricing for first sessionClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 10:31am   2 Most recent comment from Miloš Jovanović:Hi Nitin,Thank you for your inquireSorry to disappoint you but at the moment we do not have this option in our plugin built in features at the moment.Best regards. murray2504 Add Logo to emailsClosed   Amelia   Updated May 25, 2020 at 10:17am   2 Most recent comment from Aleksandar Vuković:Hello there.You can add the logo using the image icon when you're editing the Notifications: Souphan Keodouangkham Book services with category listingClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 9:55am   8 Most recent comment from Miloš Jovanović:Hi SouphanAs I can see you opened a ticket in Amelia category so I will close this one and our agents will help you on your other ticket.Best regards. Marianne Amelia cannot send e-mailsClosed   Amelia   Updated May 25, 2020 at 9:47am   2 Most recent comment from Aleksandar Vuković:Hello MarianneThank you for your purchase.Issues like this usually occur when your website has PHP version less than 7.Please update the PHP version to v7 or above, and it should work fine after that. miraki_studios QuestionsClosed   Amelia   Updated May 25, 2020 at 9:37am   9 Most recent comment from Aleksandar Vuković:Thanks SerenaIt's right here:The page is scrolling beautifully now. Chris front end editing with GravityClosed Pre-purchase questions for wpDataTables   Updated May 25, 2020 at 9:31am   4 Most recent comment from Aleksandar Vuković:Hi again ChrisWe don't have any free trials, but we do have a 15-day money back guarantee, so if you purchase our products, and they don't work for you, you can submit a refund request and b ... Matt Bray Unable to auto-update - No plugin specifiedClosed   Master-Detail Tables for wpDataTables   Updated May 25, 2020 at 9:29am   7 Most recent comment from Aleksandar Vuković:Good news, MattThank you for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lucas Selsek Multi-vendorClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 9:22am   2 Most recent comment from Miloš Jovanović:Hi Lucas,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately our plugin can not work as multi-vendor at the moment.Best regards. Tim Email notifications have excess line-breaksClosed   Amelia   Updated May 25, 2020 at 8:50am   2 Most recent comment from [deleted]:Hello Tim, Apologies for replying late, we are not working on weekends.  In order to remove the spacing between paragraphs, you can edit this in your database from recently. Please open your datab ... Richard 'Not currently available' featureClosed   Amelia   Updated May 25, 2020 at 8:49am   5 Most recent comment from Aleksandar Vuković:Hi RichardIf you don't have an employee assigned to the service, the plugin will try to load a service which cannot be booked. That is why you'll always see the loading screen.You can either ... Souphan Keodouangkham Book services with category listingClosed   Amelia   Updated May 25, 2020 at 8:26am   2 Most recent comment from [deleted]:Hello Souphan Keodouangkham, Apologies for replying late, we are not working on weekends. This is the Catalog view in Amelia, so you need to use the shortcode for the catalog view on your page [am ... Tim NotificationsClosed   Amelia   Updated May 25, 2020 at 8:23am   3 Most recent comment from Aleksandar Vuković:Good news, TimThanks for letting us knowIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.