We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alvaro email sent after bookingClosed   Amelia   Updated May 10, 2020 at 8:04pm   6 Most recent comment from Aleksandar Vuković:Hi again AlvaroNot from within Amelia settings, no. You could probably disable WordPress from sending that email, though. The WordPress' default function is to send an email after a new user has ... Sebastian Holesz email notificationsClosed   Amelia   Updated May 10, 2020 at 8:00pm   4 Most recent comment from Aleksandar Vuković:Hi again SebastianThis too can be configured per service - individually. Just access the service, go to Settings tab, and under General you will see this option: PerDefalva Last try before I give upClosed Pre-purchase questions for wpDataTables   Updated May 9, 2020 at 11:50am   4 Most recent comment from Aleksandar Vuković:Hi again PerI see.Have you tried what I suggested in my last response? Inserting global $wpdb; before using it? kazutaka onishi Is it possible to switch the display order of first name and last nameClosed   Amelia   Updated May 9, 2020 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello kazutakaThank you for your purchase.If I understood you correctly, you were able to resolve the issue? te9dj3 New MySQL DB connection using SSLClosed   wpDataTables   Updated May 9, 2020 at 11:22am   6 Most recent comment from Aleksandar Vuković:Hi te9dj3I'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. jacogh special days for one employeeClosed   Amelia   Updated May 9, 2020 at 10:36am   4 Most recent comment from Aleksandar Vuković:Hello JeanneI'll take over from Marija, here.As far as I can see, everything is set up correctly, so if you want to use only one employee, you should assign him/her to the service, and then creat ... Hugh Multiple locations for an employeeClosed   Amelia   Updated May 8, 2020 at 7:23pm   6 Most recent comment from Aleksandar Vuković:Thanks for your feedback YoannOur development team will be working on implementing this in the future.When exactly it will be released I cannot say, but we're going through ideas about how to do ... Mateusz Question about functionality.Closed   Amelia   Updated May 8, 2020 at 6:23pm   2 Most recent comment from [deleted]:Hello Mateusz, No, unfortunately, that isn't possible in Amelia with its current built-in features. All online payments - PayPal, Stripe and WooCommerce can only be available in the booking pro ... Enzo Service Description Max character count?Closed   Amelia   Updated May 8, 2020 at 5:42pm   4 Most recent comment from [deleted]:You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Gilles Dumas zoom integrationClosed Pre-purchase questions for Amelia   Updated May 8, 2020 at 2:31pm   2 Most recent comment from Miloš Jovanović:Hi Gilles,May I kindly suggest to open a ticket in Amelia category and our agents will help you out.This category is for the pre-purchase questions.You can also find more information about zoom integr ... Steven Greenwood Mailchimp/Newsletter Opt-In in Customer PanelClosed Pre-purchase questions for Amelia   Updated May 8, 2020 at 2:17pm   4 Most recent comment from [deleted]:Hi Steven, Yes, if you use Zapier for connecting, Zapier will retrieve all data from the booking and you can select which you want to sent to the third party application, including data from custom fi ... lopezhosting AppointmentsClosed   Amelia   Updated May 8, 2020 at 1:19pm   2 Most recent comment from [deleted]:Hello lopezhosting, Thank you for your purchase. The available time slots for the service are set by setting up employees' work hours. So, their work hours are set on a weekly basis. There isn ... Amit customization of day, date and timeClosed   Amelia   Updated May 8, 2020 at 1:09pm   4 Most recent comment from Aleksandar Vuković:Yeah, Amit, that's it.It looks quite well as far as I can see. Michelle PaymentsClosed Pre-purchase questions for Amelia   Updated May 8, 2020 at 1:00pm   2 Most recent comment from [deleted]:Hi Michelle,Thanks for your inquiry.If you want to use WooCommerce for payments  you need to have WooCommerce as well. Besides WooCommerce, we have PayPal and Stripe for payments as well. Leroy Not letting people man an appointmentClosed   Amelia   Updated May 8, 2020 at 12:14pm   4 Most recent comment from Aleksandar Vuković:Hello LeroyThank you for your purchase.I'm sure there's something not configured correctly, since the plugin works just fine.Please check what time zone your WordPress General setting says, ...