We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Amol ShortcodeClosed   Amelia   Updated May 11, 2020 at 3:11pm   2 Most recent comment from [deleted]:Hello Amol, I see you have some errors in the Console error log for this page, could you please check it out? Maybe it is something that is blocking the content of the page.  Andrei QuestionsClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 2:58pm   2 Most recent comment from [deleted]:Hi Andrei,Thank you for your interest in our plugin.1. No, you would need to do this manually at the moment.2. Sorry, I am not sure that I understand this question, can you please explain in more deta ... jfritsch123 Setting a Two Day ServiceClosed   Amelia   Updated May 11, 2020 at 12:50pm   2 Most recent comment from [deleted]:Hello Joe, We are glad to see you like Amelia. In order for the service to be available on the front-end you need to assign it to the employee, so you can create a Special day for an employee for 6 ... Silviu Radu General question pre-purchaseClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 12:41pm   2 Most recent comment from [deleted]:Hi Silviu,Thank you for your interest in our plugin.1. Yes, it is, it is responsive and everything can be done through mobile also.2. Unfortunately we don't have this option at the moment. Here y ... Paul Landman PurchaseClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 11:24am   2 Most recent comment from [deleted]:Hi Paul,Thank you for choosing our product!For some countries, as it is stated at the pricing page VAT is applied. Plugin in $59 without VAT, and Vat depends on your country. See here> https://share ... Balakrishnan Murugan Want multiple selection of services optionClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 10:39am   2 Most recent comment from [deleted]:Hi Balakrishnan,Thanks so much for you interest.Currently we do not have multiple services booking in one session, but customers can book one service and add Extras to that service, you can take a loo ... Anton Stepura disable time slotClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 10:16am   2 Most recent comment from Miloš Jovanović:Hi Anton,Thank you for your inquire.Sorry to disappoint you but unfortunately there is no option to disable time slots at the moment.Best regards. Craig Mullock AmeliaClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 10:07am   2 Most recent comment from [deleted]:Hi Craig,Thanks so much for your interest.We have booking forms and customers can fill in form while booking. You can add custom fields to the booking form so you can ask what is relevant to you.We do ... rafaelrook Export PDF with imagesClosed   wpDataTables   Updated May 11, 2020 at 9:41am   2 Most recent comment from Aleksandar Vuković:Hello rafaelrookUnfortunately, like mentioned in our documentation, exporting images is not possible at the moment.Sorry for the inconvenience. Marc Krichman Best Web App WordPress Theme to use with wpDataTablesClosed   wpDataTables   Updated May 11, 2020 at 8:36am   2 Most recent comment from Aleksandar Vuković:Hello MarcI am sorry, but I can't provide that kind of information.Personally, I'm using WP Bakery in combination with Store Front theme, and it's working great for me (on localhost). Muf79 I would like to download the program  Closed   Amelia   Updated May 11, 2020 at 7:35am   11 Most recent comment from [deleted]:Hello Muf79, Apologies for replying late, we are not working on weekends. You can download the plugin in the store, but you need to scroll to the right in the store to see the Download button, bec ... Miroslav Maric Unable to activate pluginClosed   Formidable Forms integration for wpDataTables   Updated May 11, 2020 at 7:18am   2 Most recent comment from Aleksandar Vuković:Hi again MiroslavThank you for confirming the issue was resolved. Saleh Fauzan Autoupdate on MultisiteClosed   wpDataTables   Updated May 10, 2020 at 9:15pm   6 Most recent comment from Aleksandar Vuković:Great news, SalehThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Hafa10 Booking Information in WoocommerceClosed   Amelia   Updated May 10, 2020 at 9:13pm   6 Most recent comment from Aleksandar Vuković:Great news, Hafa10If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. carlos_ia Move buttons and barsClosed   wpDataTables   Updated May 10, 2020 at 8:05pm   6 Most recent comment from Aleksandar Vuković:Hey, cool, CarlosThanks for letting me know.Please feel free to reach out to us if you need any further assistance.