As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Warren Storing Custom Booking FieldsClosed   Amelia   Updated May 22, 2020 at 2:38pm   2 Most recent comment from [deleted]:Hello Warren, Unfortunately, there isn't a possibility to pre-populate the custom fields in the booking form in Amelia for customers that have already booked that. As these information are lin ... antoninimarcos Labels on Amelia LiteClosed Pre-purchase questions for Amelia   Updated May 22, 2020 at 2:21pm   2 Most recent comment from [deleted]:Hi Antonini Marcos,Thank you for contacting us and pointing on this issue, we will change this in our Lite version for the next update.Meanwhile you can change this in the database, find "wp_options" ... Deon Website visitor upload csvClosed Pre-purchase questions for wpDataTables   Updated May 22, 2020 at 1:38pm   2 Most recent comment from Isidora Markovic:Hi Deon,Thank you for your interest in wpdatatables.Unfortunately that is not possible with built in feathers of plugin. Thank you for your suggestion. We carefully follow customers requirements and ... Murray Wilkinson zoho integrationClosed Pre-purchase questions for wpDataTables   Updated May 22, 2020 at 1:36pm   2 Most recent comment from Isidora Markovic:Hi Murray,Thank you for your interest in wpdatatables.If on their site are available to use WordPress and install WordPress plugins then yes you can use it. We have Lite version of wpdatatables whic ... vicente Imported gravity forms formClosed   wpDataTables   Updated May 22, 2020 at 11:55am   5 Most recent comment from Isidora Markovic:Hi vicente,Yes we found what cause the issue. There are some Warring messages that are been shown in Ajax response and break it as well and that is the reason why you get this error. Issue is on our ... Phil Engsberg Setup and ongoing automationClosed   Amelia   Updated May 22, 2020 at 11:55am   4 Most recent comment from [deleted]:Hello Phil, Aleksandar is out of the office, so I will help out. You can add a placeholder for the coupons to the email notifications on the Amelia -> Notifications page. Just click on the Show Ema ... martin Book only if user logged inClosed   Amelia   Updated May 22, 2020 at 11:01am   2 Most recent comment from [deleted]:Hello martin, There isn't such option in Amelia. You need to create pages in your WordPress that can be accessed by logged in users only and then put a shortcode for Amelia on those pages, so o ... martin I cant use employee dashboard on my page!Closed   Amelia   Updated May 22, 2020 at 10:58am   2 Most recent comment from [deleted]:Hello martin, I see this is a duplicate ticket (the same issue) to the one I've already responded, so we can continue this conversation in the other ticket and we will close this one. Thank you ... martin Change amelia language to spanishClosed   Amelia   Updated May 22, 2020 at 10:57am   3 Most recent comment from [deleted]:Hello martin, You need to change the language of your WordPress in General Settings to Spanish, since this setting applies to Amelia as well. If you have any further questions feel free to ask.  Enzo GMaps API and LocationsClosed   Amelia   Updated May 22, 2020 at 10:54am   2 Most recent comment from [deleted]:Hello Enzo, This is what is needed in order to use Google Maps API in Amelia, besides these APIs you have to add your billing account. You can read more about this here. I think that it shouldn& ... Laurence Disable using Employee or change Employee word on checkoutClosed   Amelia   Updated May 22, 2020 at 10:38am   2 Most recent comment from [deleted]:Hello Laurence, Thank you for your purchase. You can change the string Employee when you go to Amelia -> Settings -> Labels, so whatever string you put instead of employee/employees there will be th ... Ashraf Ali Block bookingClosed   Amelia   Updated May 22, 2020 at 10:22am   2 Most recent comment from Miloš Jovanović:HI Ashraf,Thank you for your purchaseI want the customer to book and pay monthly.Unfortunately this is not possible at the moment because we do not have this option for customers to book monthly pack ... Ryan Customer Portal AccessClosed   Amelia   Updated May 22, 2020 at 10:15am   4 Most recent comment from [deleted]:Hello Ryan, You are welcome. Unfortunately, that isn't possible to achieve in Amelia with its current built-in features. There isn't a way to connect a newly created WP user to some custom ... hamza amrani Text nog appearing in lineClosed   Amelia   Updated May 22, 2020 at 9:58am   2 Most recent comment from [deleted]:Hello Hamza Amrani,Please try adding this format HTML to the page where you have your Amelia shortcode:  div#amelia-app-booking0 { word-wrap: normal !important;}   and let me know if this helped ... Baruch Error to visualice correctly book appointment (time zone)Closed   Amelia   Updated May 22, 2020 at 11:12am   8 Most recent comment from [deleted]:Hello Baruch, Please try this out in order to turn off Spanish for the calendar:Please backup this file first on your local machine and the edit itOpen the file  public/js/frontend/amelia-booking. ...