We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Mindy Admin SMSClosed   Amelia   Updated June 4, 2020 at 9:59am   4 Most recent comment from Miloš Jovanović:H Felipe,It should be ok now.Can you please check your SMS balance?Best regards. Pankaj Jain Employee InfoClosed Pre-purchase questions for Amelia   Updated June 4, 2020 at 9:54am   2 Most recent comment from Miloš Jovanović:Hi Pankaj,Thank you for your inquire.1.Unfortunately something like this is not possible with the plugin built-in features at the moment.2.Yes, you can use different shortcodes to display the desired ... Ryan Missed Email NotificationClosed   Amelia   Updated June 4, 2020 at 8:51am   7 Most recent comment from Aleksandar Vuković:Thank you RyanI'm sure it will come in handy. Emmanuel Soyer Bulk process appointments statusClosed   Amelia   Updated June 4, 2020 at 8:17am   3 Most recent comment from Emmanuel Soyer:Hi Aleksandar, Thanks for considering the feature request.Emmanuel martin User profile note on Employee appointments tabClosed   Amelia   Updated June 4, 2020 at 7:21am   2 Most recent comment from Aleksandar Vuković:Hello Martin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can add internal notes for your employees, but that' ... Perla Humphrey How to add a Functions columnClosed   wpDataTables   Updated June 4, 2020 at 7:20am   4 Most recent comment from Aleksandar Vuković:I see, PerlaUnfortunately, there's no other workaround for this. Michele Eray Amelia not loadingClosed   Amelia   Updated June 4, 2020 at 7:09am   5 Most recent comment from Aleksandar Vuković:Hello Michele, hello Venessa.Thanks for helping out.Michele, is the employee assigned to this service, and are the working hours of the employee long enough to fit the service into them?If you still c ... Antonio Tresca Customize Step By Step Wizard ColorsClosed   Amelia   Updated June 4, 2020 at 7:07am   4 Most recent comment from Aleksandar Vuković:Hello VenessaThis may be caused by some conflict with your theme, or one of the other plugins you have installed.I can't say for sure, though, until I take a look.Can you open a new ticket, wher ... Nikos Pimenidis prevent users from adding or deleting rowsClosed   wpDataTables   Updated June 4, 2020 at 7:05am   2 Most recent comment from Aleksandar Vuković:Hello NikosThank you for your purchase.At the moment, you can only choose which user roles will be able to interact with the table. Meaning, which roles will be able to add new, edit and delete rows.Y ... Venessa West Employee StatusClosed   Amelia   Updated June 3, 2020 at 4:31pm   4 Most recent comment from [deleted]:If you need your users to have multiple user roles in WordPress you can use some plugin for this purpose, like for example User Role Editor.  lmi2014 Buffer TimeClosed   Amelia   Updated June 3, 2020 at 4:05pm   4 Most recent comment from [deleted]:Hello lmi2014, We added this setting per service in one of the latest versions of Amelia, so if you have some previous version please update the plugin to the latest version, 2.6 and you will be abl ... Perla Humphrey Change button iconsClosed   wpDataTables   Updated June 3, 2020 at 3:41pm   6 Most recent comment from Perla Humphrey:Got it. Thanks! lan Employee Not Able to Access and Create ServiceClosed   Amelia   Updated June 3, 2020 at 1:57pm   4 Most recent comment from Aleksandar Vuković:Hi again lanI can't seem to load anything with admin role either.I installed a couple of database plugins (phpMyAdmin and My Database admin), but to no avail - I couldn't get to the datab ... Marc Krichman Hidden Columns - Not Hidden in Edit Dialog BoxClosed   wpDataTables   Updated June 3, 2020 at 1:49pm   4 Most recent comment from Aleksandar Vuković:You're welcome MarcIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Perla Humphrey TooltipsClosed   wpDataTables   Updated June 3, 2020 at 1:41pm   2 Most recent comment from Aleksandar Vuković:Hi PerlaWe don't have any tooltips in built-in features of the plugin.Like mentioned in the previous couple of tickets, this would have to be developed as a custom solution, which is not included ...