We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Javier Identify product ticket in tickets listClosed   Amelia   Updated June 1, 2020 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello JavierThank you for your suggestion, but Ticksy is just a support platform we use - it's not our platform so we cannot change anything within it.As a support agent who deals with hundreds o ... Yiannis Search Results CustomizationClosed   Amelia   Updated June 1, 2020 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hello Yiannis1. Service descriptions are only visible with [ameliacatalog] shortcode at the moment, so you would need to change the way your services are displayed on front-end, if you need the servic ... Christian Lara Customer configurationClosed Pre-purchase questions for Amelia   Updated June 1, 2020 at 12:00pm   2 Most recent comment from [deleted]:Hi Christian Lara,Thank you for your inquiry.If you mean on limiting customer to certain number of bookings per month then something like that isn't possible with our plugin at the moment unfortu ... lelnew table content missing after test site clone to live siteClosed   wpDataTables   Updated June 1, 2020 at 11:31am   5 Most recent comment from Aleksandar Vuković:You're welcome lelnewIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jonathan Force select employeeClosed   Amelia   Updated June 1, 2020 at 11:22am   2 Most recent comment from Aleksandar Vuković:Hello JonathanSomething like this is not possible if you use regular [ameliabooking] or [ameliacatalog] shortcodes.You could, however, create a page where your customers can choose the employee.For ex ... Jonathan Custom appointmentsClosed   Amelia   Updated June 1, 2020 at 11:16am   2 Most recent comment from Aleksandar Vuković:Hello JonathanAppointment duration is set when you configure the Service, so one service can only last 20 minutes, or 40 minutes.You can create 3 different services:1. That lasts 20 minutes2. That la ... Mo Eliwa Comparing two columns and then coloring rowClosed   wpDataTables   Updated June 1, 2020 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello Mo EliwaThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Conditional formatting can only ... Matt File uploads and custom fields in booking formsClosed Pre-purchase questions for Amelia   Updated June 1, 2020 at 10:50am   2 Most recent comment from [deleted]:Hi Matt,Thanks for your interest.Yes, that is possible, we have attachment custom field that you can add to the booking form for service or event.Adding to google calendar is not possible at the mom ... Rodrigo Unwanted goup appoinmentClosed   Amelia   Updated June 1, 2020 at 10:49am   4 Most recent comment from Aleksandar Vuković:You're welcome RodrigoGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Robert Burns How to install licensed version on BluehostClosed Pre-purchase questions for wpDataTables   Updated June 1, 2020 at 10:28am   2 Most recent comment from Aleksandar Vuković:Hello RobertThank you for your interest in wpDataTables.When you purchase a chosen plan from our website, you will receive a download link, and a couple of emails. One of those would contain the log- ... Ingo Rauth Feature questions before purchaseClosed Pre-purchase questions for Amelia   Updated June 1, 2020 at 10:28am   2 Most recent comment from Miloš Jovanović:Hi Ingo,Thank you for your inquire.Sorry for late response, we are not working on weekends.- Is it possible to allow multiple ticket options per event E.g. Student $10 / Adult $20? - Can I change th ... Deepak Rawat Paypal payment setupClosed   Amelia   Updated June 1, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hello DeepakThere are no complicated steps here.Go to https://developer.paypal.com/developer/accountStatus/,On the left in the “Dashboard” menu click on “My Apps & Credentials”,In the “REST ... Honey Goyal WooCommerce Cart Empty IssueClosed   Amelia   Updated June 1, 2020 at 10:05am   4 Most recent comment from Aleksandar Vuković:Hello HoneyThank you for letting us know the issue is resolved.Sorry for the late response, we don't work on weekends, and I didn't get to your ticket in time on Friday. Hac Turn off email as a mandatory fieldClosed   Amelia   Updated June 1, 2020 at 9:53am   6 Most recent comment from Aleksandar Vuković:I understand, Hac, but unfortunately there's no workaround for this issue at the moment.It has been forwarded as a feature request to our development team, but I don't know if it will be i ... paul login from current membership siteClosed Pre-purchase questions for wpDataTables   Updated June 1, 2020 at 9:51am   2 Most recent comment from Aleksandar Vuković:Hello Paul.Thank you for your interest in our plugin.wpDataTables can only limit who can edit the table based on the user role, but that's about it.If you need your customers to be able to see on ...