We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Javier "Event date placeholders" not working in emailClosed   Amelia   Updated June 3, 2020 at 9:50am   4 Most recent comment from Aleksandar Vuković:Hi again JavierI modified the Evento Reservado email notification, to include all placeholders, added one of my emails as an attendee, and it came through normally:However, I can see what the issue i ... Ulrich Schweer Language SettingsClosed   Amelia   Updated June 3, 2020 at 9:41am   6 Most recent comment from Miloš Jovanović:HI Ulrich,No problem at all, we are here to helpHave a great day!Best regards. Michelle McIntyre Zoom IntegrationClosed   Amelia   Updated June 3, 2020 at 9:34am   4 Most recent comment from Aleksandar Vuković:Hi MichelleI'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. michiiee wdt_column_filter in URL not working for non server side tables?Closed   wpDataTables   Updated June 3, 2020 at 9:25am   10 Most recent comment from Aleksandar Vuković:Great news, MichaelI'm glad to hear you managed to do it.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jad Saleh Email Notification Show Extra PriceClosed   Amelia   Updated June 3, 2020 at 9:00am   4 Most recent comment from [deleted]:You are welcome, Jad. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  gerensis Customer Panel Link NotificationClosed   Amelia   Updated June 3, 2020 at 8:47am   3 Most recent comment from Aleksandar Vuković:Thanks for posting the link to the other ticket, gerensisIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jad Saleh Wrong phone area codeClosed   Amelia   Updated June 3, 2020 at 6:23am   3 Most recent comment from Aleksandar Vuković:Hello JadIf you enabled "Identify country code by user's IP address" in Amelia's General settings, it should work, but I can confirm that same thing happens when I check your page.This can ... Paul Sherman Start date, end date, per day rateClosed Pre-purchase questions for Amelia   Updated June 2, 2020 at 4:08pm   2 Most recent comment from [deleted]:Hi Paul Sherman,Thank you for your interest in our plugin.Unfortunately at the moment we don't have option for customer to book multiple days, only time slots in one day, so customer would be a ... Daniel Vrincianu Premium SupportClosed   Amelia   Updated June 2, 2020 at 4:03pm   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your purchase.Premium support means that you have access to write as many tickets as you like and also that our support agents are trying to response to them no more than 1 da ... Daniel Vrincianu Services - cannot put a locationClosed   Amelia   Updated June 2, 2020 at 4:00pm   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your purchase.Multiple locations are linked to the employees, and you can find more information on this link. From version 2.1 we’ve added option for employees to work on m ... kageyama service 　IDClosed   Amelia   Updated June 2, 2020 at 3:47pm   2 Most recent comment from Miloš Jovanović:HI kageyama,Thank you for your purchase.At the moment the workaround will be to go directly in database and find _amelia_services table, there you can see the ID's of the services.We are aware t ... Aidan Feature EnquiryClosed Pre-purchase questions for Amelia   Updated June 2, 2020 at 3:38pm   2 Most recent comment from Miloš Jovanović:HI Aidan,Thank you for your inquire.Sorry to disappoint you but unfortunately something that you required is not possible with the plugin built in features at the moment.There is an option to set max ... thomas Schedule downClosed   Amelia   Updated June 2, 2020 at 2:51pm   11 Most recent comment from [deleted]:You are welcome, Thomas. Glad to see the issue is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Sajan Nair Not able to add new customerClosed   Amelia   Updated June 2, 2020 at 2:31pm   4 Most recent comment from [deleted]:You are welcome, Sajan. Great, glad to see the issue is gone! Thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Javier Show event info ready for orderClosed   Amelia   Updated June 2, 2020 at 2:29pm   4 Most recent comment from [deleted]:Glad to see that, Javier.If you have any other questions or concerns feel free to open a new ticket and we will gladly help.