As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Michael Redd Pre-Sales QuestionClosed Pre-purchase questions for Amelia   Updated June 16, 2020 at 9:09am   2 Most recent comment from Miloš Jovanović:Hi Michael,Thank you for your inquire.IN our free version only 1 booking form is available.My suggestion is to check out our demo sites to see all plugin features and how the plugin looks like.https: ... SAGAR HEDAU Login for Employees & StaffClosed Pre-purchase questions for Amelia   Updated June 16, 2020 at 8:53am   5 Most recent comment from Miloš Jovanović:HI SAGAR,Glad to hear that you like our product.If you have any more questions feel free to open a new ticket.Best regards. Javier Can't select any timeClosed   Amelia   Updated June 16, 2020 at 8:36am   4 Most recent comment from [deleted]:Hello Javier, Glad to see you managed to find a solution to the issue you had. Thank you for letting us know. If you have any other questions or issues feel free to open a new ticket and we will gl ... Carlos Payment infoClosed Pre-purchase questions for Amelia   Updated June 16, 2020 at 8:10am   4 Most recent comment from [deleted]:Hi Carlos,We do not have such an option, but yo can set price on your website to just a reservation fee and charge the rest onsite. That is the only solution for now.  Amanda Richardson-Meyer Timezone conversionClosed Pre-purchase questions for Amelia   Updated June 16, 2020 at 8:08am   2 Most recent comment from [deleted]:Hi Amanda,Thanks for  your interest!No, the client's time zone is automatically recognized and the client sees slots in his/her timezone. We have an option on the back-end "Show time slots in ... Javier How do we know what code to publish?Closed   Amelia   Updated June 15, 2020 at 3:21pm   4 Most recent comment from [deleted]:There isn't a possibility for creating a shortcode like in Gutenberg with the page builders, unfortunately.  Abigail Recurrent classes "continue" button hiddenClosed   Amelia   Updated June 15, 2020 at 3:16pm   4 Most recent comment from [deleted]:You are welcome, Abigail! Glad to see it works well. Thank you, have a good one as well If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Miss Nookie TIme ZonesClosed   Amelia   Updated June 15, 2020 at 3:15pm   4 Most recent comment from [deleted]:You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Petra Kulmer Cancellation of my abo for ameliaClosed   Amelia   Updated June 15, 2020 at 2:59pm   2 Most recent comment from Miloš Jovanović:Hi Petra,Thank you for your purchase.Sorry to hear that you do not want to use our plugin after the purchase. In order to cancel the subscription, you need to login to http://store.tms-plugins.com/� ... Ayisha Show Payment MethodClosed   Amelia   Updated June 15, 2020 at 2:55pm   12 Most recent comment from [deleted]:You are welcome, Ayisha.If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  sam categoryClosed   Amelia   Updated June 15, 2020 at 2:40pm   2 Most recent comment from Miloš Jovanović:HI sam,Thank you for your purchase.Sorry but I did not quite understand what are you trying to achieve, can you please describe me more or send me some example, so I can give you my suggestion.Best r ... Mike Sale Repeating Appointments not available in service detailsClosed   Amelia   Updated June 15, 2020 at 1:55pm   3 Most recent comment from Aleksandar Vuković:Hello Mike, hello AyishaI'm not sure about these issues, as the auto-update should work normally.Mike, can you verify you have all new features available? Sophie Group appointments not allowing more than one bookingClosed   Amelia   Updated June 15, 2020 at 1:23pm   6 Most recent comment from Aleksandar Vuković:Awesome, SophieThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lars Jentzsch DSGVO Google Fonts disableClosed   Amelia   Updated June 15, 2020 at 1:22pm   4 Most recent comment from Aleksandar Vuković:I see, LarsYou can go to ../wp-content/plugins/ameliabooking/assets/less/frontend/_variables.less and remove these two imports. Then, you should go to the Customize page and simply save it again, a ... Leanne Bird Customer rolesClosed Pre-purchase questions for Amelia   Updated June 15, 2020 at 12:52pm   2 Most recent comment from [deleted]:Hi Leanne Bird,Thank you for your interest in our plugin.1. Yes, it works with Elementor. We do have a small issue with Elementor popup but we have a solution for this so if you plan to use it you can ...