We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Khaka Google Calendar Events and AppointmentsClosed Pre-purchase questions for Amelia   Updated June 5, 2020 at 2:31pm   2 Most recent comment from [deleted]:Hi Khaka,Thank you for your interest in our plugin.1. Yes, it is mandatory to choose a service in order for customer to be able to see available dates and time slots. However, if you have just one ser ... Emmanuel Soyer No pagination in the appointments listClosed   Amelia   Updated June 5, 2020 at 2:30pm   6 Most recent comment from [deleted]:You are welcome, Emmanuel. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Ayisha Events pageClosed Pre-purchase questions for Amelia   Updated June 5, 2020 at 1:56pm   5 Most recent comment from [deleted]:Hi Ayisha,Sorry, I didn't get you mean one event with different dates and times, yes, this should be the only option to show them.Recurring events are going live in next update, and Package opti ... Wolfgang Medina mapsClosed   Amelia   Updated June 5, 2020 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello WolfgangThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Martin Error de driverClosed Pre-purchase questions for wpDataTables   Updated June 5, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello MartinThank you for your interest in our plugin.Please note that the only supported language is English, so make sure you translate your further comments.Can you please check if you have the fo ... Marcelo Amelia, options in servicesClosed   Amelia   Updated June 5, 2020 at 1:33pm   3 Most recent comment from [deleted]:Hello Marcelo, Thank you for your purchase. 1. There isn't a possibility to add such option that would have some impact on the service selection with the plugin's current built-in features ... Heather Wicksted Editing Filter in HeaderClosed   Master-Detail Tables for wpDataTables   Updated June 5, 2020 at 1:29pm   9 Most recent comment from Aleksandar Vuković:You're welcome HeatherIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Antony services disappearClosed   Amelia   Updated June 5, 2020 at 12:17pm   8 Most recent comment from Loreen Rademeyer:. Nicolas Lavertu Cant had serviceClosed   Amelia   Updated June 5, 2020 at 12:15pm   8 Most recent comment from Aleksandar Vuković:Hello NicolasThe issue is caused by your theme. When I change to twenty-twenty it works fine.Can you please send me the .zip installation file of that theme, so we can debug it in our local environme ... Alvaro Jose Camacho Neumann events listingClosed Pre-purchase questions for Amelia   Updated June 5, 2020 at 12:03pm   4 Most recent comment from [deleted]:Hi Johannes, Thanks, we haven't tested this, but you can try out with our free plugin if you want: https://wordpress.org/plugins/ameliabooking/ Roxane Leroy 2 currenciesClosed   Amelia   Updated June 5, 2020 at 11:09am   2 Most recent comment from Aleksandar Vuković:Hello RoxaneI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I believe there is an add-on for WooCommerce, which can accom ... Vladimir How to change Woocommerce checkout Amelia outputClosed   Amelia   Updated June 5, 2020 at 10:50am   4 Most recent comment from Aleksandar Vuković:Hello again VladimirIf you're referring to Amelia's Custom Fields you simply need to go to the Customize menu, click on Custom fields, and select the fields you wish to delete by clicking on ... mammer57 Freeze Header RowClosed   wpDataTables   Updated June 5, 2020 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello mammer57Thank you for your purchase.This is not possible with the plugin's built-in features, but one of our customers made it possible. We did not get to test it, so you can try if it ... masa77 "Minimum time required before booking" specifications (multiple capacity)Closed   Amelia   Updated June 5, 2020 at 10:43am   6 Most recent comment from [deleted]:Thank you for the clarification! We will test this out and I will send it to our development team.  Daniela gavrilas duduman giving emploees a way to create a customerClosed   Amelia   Updated June 5, 2020 at 10:34am   4 Most recent comment from Aleksandar Vuković:Hello DanielaIf this is all on a single website, it could be achieved with some workarounds.You would need to install the User Role Editor plugin, and enable the following capabilities for Amelia Emp ...