As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Khoa Nguyen Is there a way to allow each Employee to have his/her own Zoom integration?Closed   Amelia   Updated June 15, 2020 at 12:51pm   2 Most recent comment from [deleted]:Hello Khoa, Amelia can be integrated with only one Zoom account with its current built-in features. Employees can be connected to different users on that one account. So, there isn't a possib ... Lee time zone in events and appointmentsClosed   Amelia   Updated June 15, 2020 at 12:42pm   13 Most recent comment from Aleksandar Vuković:Glad to hear that, LeeYou're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Peter Lom Search not workingClosed   wpDataTables   Updated June 15, 2020 at 12:39pm   6 Most recent comment from Aleksandar Vuković:You're welcome PeterIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alex Toh TEK installing formidable forms integration for wpdatatable pluginClosed   wpDataTables   Updated June 15, 2020 at 12:34pm   18 Most recent comment from Aleksandar Vuković:Hello AlexThe table fetches the data every time its loaded, both on front and on back-end.So if you're viewing the table and a new entry has been made in the form, you will need to refresh the pa ... Ricardo Zamora Google Language TranslatorClosed   wpDataTables   Updated June 15, 2020 at 12:31pm   13 Most recent comment from Aleksandar Vuković:Sorry about the inconvenience RicardoI checked with our developers again, and they said that it wouldn't be as simple as writing three lines of code. wpDataTables works with databases, ajax cal ... Gentjan Staff nameClosed Pre-purchase questions for Amelia   Updated June 15, 2020 at 12:30pm   2 Most recent comment from [deleted]:Hi Gentjan,Thank you for your interest in our plugin.You can add a space in the surname field and click save and you will be able to show just employee name.Best regards. Kat Hide Employee optionClosed   Amelia   Updated June 15, 2020 at 12:28pm   6 Most recent comment from Aleksandar Vuković:You're welcome KatI will forward your suggestion about CSS to our developers, and hopefully they'll be able to do something in the future. Miss Nookie Recurring BookingsClosed Pre-purchase questions for Amelia   Updated June 15, 2020 at 12:09pm   6 Most recent comment from [deleted]:Thanks for your purchase, I will make sure to inform you when we release this feature. With your purchase code you can now on submit the ticket in Amelia Category with your purchase code!Have a great ... Deborah Assigning services to a therapistClosed Pre-purchase questions for Amelia   Updated June 15, 2020 at 11:49am   6 Most recent comment from [deleted]:Hi Deborah,These issues are fixed in our latest 2.7 version, so can you please update the plugin? To update the plugin please follow our instructions from here.Best regards. Steve Deakin CouponsClosed   Amelia   Updated June 15, 2020 at 11:48am   2 Most recent comment from [deleted]:Hello Steve, Apologies for replying late, we are not working on weekends. Yes, there are two options when you create a Coupon in Amelia - Usage Limit with which you set the limit to the coupon, how ... sam add extraClosed   Amelia   Updated June 15, 2020 at 11:39am   2 Most recent comment from [deleted]:Hello Sam,  Thank you for your purchase and apologies for replying late, we are not working on weekends.  Glad to see you managed to find a solution to the issue you had. Thank you for letting us kn ... Rachid Google 2 way syncClosed   Amelia   Updated June 15, 2020 at 11:38am   4 Most recent comment from [deleted]:Hello Rachid, Google events are not created in Amelia, if that is what you are trying to achieve. Google sync in Amelia works this way - appointments booked in Amelia will be created in employees&# ... Deborah SMS notfications not rechargingClosed   Amelia   Updated June 15, 2020 at 11:37am   4 Most recent comment from [deleted]:Hi Deborah,The newest plugin version is 2.7. You need to have to installed version 2.7. in order to recharge SMS balance, because we have changed the payment provider for recharging balance. Tristan Knapp IS SMS Reloading Fixed?Closed   Amelia   Updated June 15, 2020 at 11:35am   2 Most recent comment from Miloš Jovanović:HI Tristan,Thank you for your purchase.Sorry for late response, we are not working on weekends.Yes, this is fixed in our latest 2.7 version so please update the plugin and then you can recharge the S ... Wojciech Frycz Reccuring appointmentsClosed   Amelia   Updated June 15, 2020 at 11:34am   9 Most recent comment from [deleted]:Hello Wojciech Frycz, Apologies for replying late, we are not working on weekends. You are welcome. Thank you for the clarification. I see now after further investigation, it seems like when some ...