We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kevin Chin Events in Dashboard??Closed   Amelia   Updated June 2, 2020 at 7:26am   4 Most recent comment from Aleksandar Vuković:Hello again KevinOn our summer roadmap we are planning to add Search option for events, but I don't believe what we spoke about (having events in the dashboard) will be included in this update.T ... Brendan Transfer Subscription To New UserClosed   Amelia   Updated June 2, 2020 at 7:24am   2 Most recent comment from Aleksandar Vuković:Hello BrendanYou need to send me the same email from both accounts, and to let me know which account should the license be linked to.Then I will forward your request to our management, and see if th ... elaine JSON integrationClosed Pre-purchase questions for wpDataTables   Updated June 2, 2020 at 7:17am   4 Most recent comment from Aleksandar Vuković:Hi again elaineThe issue is that this is not a JSON wpDataTables can see:Currently, wpDataTables accepts this, and only this, format of JSON (see example): a one-level array of same-structured objects ... Robert Clarke Change of domainClosed   Amelia   Updated June 1, 2020 at 4:20pm   2 Most recent comment from [deleted]:Hello Robert, You need to change the URI in your database. Please be careful when you update this table. Please go to your database, and find the wp_options table: In your case it is possible t ... lawmotorsports Admin CalendarClosed   Amelia   Updated June 1, 2020 at 3:22pm   2 Most recent comment from [deleted]:Hello lawmotorsports,Apologies for replying late, we are not working on weekends.There isn't a possibility to show events created in Google in the Calendar in Amelia -> Calendars. The appointm ... Javier Employee availability affects event availability?Closed   Amelia   Updated June 1, 2020 at 3:12pm   2 Most recent comment from [deleted]:Hello Javier, Apologies for replying late, we are not working on weekends.Yes, you are correct, the availability of the service depend on the availability of the employee to whom it is assigned to.  ... Warawut Phinrujirut Fitness, HealthClosed   Amelia   Updated June 1, 2020 at 2:20pm   2 Most recent comment from Aleksandar Vuković:Hello WarawutThank you for your purchase and sorry for the inconvenience.There could be a few reasons why you're getting this error, but I can't tell you what it is without taking a look.Ple ... Scott Pre-salesClosed Pre-purchase questions for Amelia   Updated June 1, 2020 at 2:19pm   4 Most recent comment from [deleted]:Hi Scott,Unfortunately something like this is not possible, you wouldn't be able to connect Amelia with other video platforms on your own. We only have Web Hooks which you can use to send data fr ... Iago Some doubts to purchaseClosed Pre-purchase questions for Amelia   Updated June 1, 2020 at 2:13pm   2 Most recent comment from [deleted]:Hi Lago,Thank you for your interest in our plugin.I can see that my colleague has already answered to your same ticket so I will close this one.Best regards. Nico Morgan Confusion over capacityClosed   Amelia   Updated June 1, 2020 at 2:02pm   2 Most recent comment from Aleksandar Vuković:Hello NicoService is what defines the available capacity, so if you set the max capacity to be 4, it will be 4.Now, if you go to Appointment settings, and set it up like this:multiple customers will b ... Teba Orueta Merging duplicate customer infoClosed   Amelia   Updated June 1, 2020 at 1:29pm   2 Most recent comment from [deleted]:Hello Teba Orueta, Thank you for your purchase and apologies for replying late, we are not working on weekends.1) Unfortunately, this can't be done in Amelia with its current built-in features. ... Javier doble space in emailsClosed   Amelia   Updated June 1, 2020 at 12:33pm   4 Most recent comment from [deleted]:You are welcome, Javier. It won't be deleted when you update the plugin, as it is saved in the database - the settings there are saved when you update Amelia. If you have any other questions or ... lawmotorsports 12 Hour FormatClosed   Amelia   Updated June 1, 2020 at 12:29pm   5 Most recent comment from [deleted]:Hello lawmotorsports and Nadine,Apologies for replying late, we are not working on weekends.No, that is not a bug. The time format for the Employees' Work hours in the back-end can't be sh ... Claire Appointment BookingsClosed   Amelia   Updated June 1, 2020 at 12:23pm   8 Most recent comment from [deleted]:Hello Claire, We processed your refund today, and the refund needs to go through our sales provider, Paddle, as well, as they will return the amount you paid to the account you used for purchasing ... Roi Azarya rtl design issuesClosed   Amelia   Updated June 1, 2020 at 12:21pm   7 Most recent comment from [deleted]:Hello Roi, You are welcome. That is the behavior of Amelia when you don't have any services or employees created in Amelia there is the endless loading. That can't be changed with the A ...