We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Emmanuel Soyer Change appointment status and WP custom roleClosed   Amelia   Updated June 4, 2020 at 1:03pm   4 Most recent comment from [deleted]:Hello Emmanuel,Great, glad to see this solved the issue. You are welcome If you have any other questions or concerns feel free to open a new ticket and we will gladly help. dimispicnis Fixed Header - Scrollable resultsClosed   wpDataTables   Updated June 4, 2020 at 12:49pm   4 Most recent comment from Aleksandar Vuković:Hi again DimitrisThis should be added on the page where the table is.If you have a page builder, they usually have "Custom CSS" or "Custom code" fields. Wendy date filtering for reportsClosed   Report Builder for wpDataTables   Updated June 4, 2020 at 12:48pm   6 Most recent comment from Aleksandar Vuković:You're welcome WendyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Laszlo Abraham not workingClosed   Master-Detail Tables for wpDataTables   Updated June 4, 2020 at 12:45pm   10 Most recent comment from Isidora Markovic:Hi Laszlo,Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list a ... anas6666 Foreign keyClosed Pre-purchase questions for wpDataTables   Updated June 4, 2020 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello anas6666The foreign keys are usually linked to integer values, not strings, so I'm not sure if this can be done.Do you have those two tables created? If you do, could you show them to me so ... mrmendezgg Show Collapsed CollumsClosed   wpDataTables   Updated June 4, 2020 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello mrmendezggThank you for your purchase.Sure, you can apply the Responsiveness feature on desktops as well, but you'd need to go to wpDataTables settings, and increase the tablet width to a b ... Venessa West User ProfileClosed   Amelia   Updated June 4, 2020 at 11:56am   2 Most recent comment from [deleted]:Hello Venessa, Amelia customers/employees information are not sent to WP users, unfortunately, if a WP user is created from the back-end of Amelia. The Custom fields answers are shown on the Amelia ... linkbm Manage appointments from OutlookClosed   Amelia   Updated June 4, 2020 at 11:38am   6 Most recent comment from [deleted]:Thank you for the suggestion. I will add it as a feature request to our list. The 2 way sync is because appointments from Amelia are created in Google calendar, and time slots of events created in ... Derek Fenwick End user edit tableClosed   wpDataTables   Updated June 4, 2020 at 11:38am   2 Most recent comment from Aleksandar Vuković:Hello DerekThank you for your purchase.1. You can choose which columns will be editable, and which ones will not. Simply go to column settings, and under Editing tab choose "none". That will make the ... Venessa West Zoom Integration and auto registerClosed   Amelia   Updated June 4, 2020 at 11:35am   2 Most recent comment from [deleted]:Hello Venessa, The Google meeting link is sent in the invitation email by default, and if you need the Google events to have the Zoom link and other appointments' info from Amelia you need to ... allan change "endscreen"Closed   Amelia   Updated June 4, 2020 at 11:32am   2 Most recent comment from Aleksandar Vuković:Hello again allanYou can change that in file ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/Translations/FrontendStrings.php around line 72: 'booking_completed_approved'   => __ ... allan google-amelia integrationClosed   Amelia   Updated June 4, 2020 at 11:05am   2 Most recent comment from Aleksandar Vuković:Hello allanYou should go to Amelia Settings/Integrations/Google Calendar, and disable this option: Roman Pash Labels and Design CustomizationClosed   Amelia   Updated June 4, 2020 at 11:01am   2 Most recent comment from [deleted]:Hello Roman Pash, Thank you for your purchase. We are glad to see you like Amelia. Thank you, hope you are safe and well too1. There is a Labels setting in Amelia,  but the only strings available ... Christian Lara Coupons don't workClosed Pre-purchase questions for Amelia   Updated June 4, 2020 at 10:03am   2 Most recent comment from [deleted]:Hi Christian Lara,In order to use our coupons your customers need to enter that coupon in our booking form (see below). The coupon on WooCommerce doesn't work with our coupon, you can use the Woo ... Gonzalo Events setupClosed   Amelia   Updated June 4, 2020 at 10:01am   4 Most recent comment from Aleksandar Vuković:Hi again GonzaloWhat link are you referring to, the ticket?It's a private ticket, so you can't see it with your other account.