We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Perla Humphrey Upload Multiple ImagesClosed   wpDataTables   Updated June 3, 2020 at 12:47pm   4 Most recent comment from Aleksandar Vuković:You're welcome PerlaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Venessa West Associating WP UsersClosed   Amelia   Updated June 3, 2020 at 12:31pm   2 Most recent comment from [deleted]:Hello Venessa West, Thank you for your purchase. In order to connect Amelia customers to a WP user, these users need to have Amelia customer user role in WP. If you have any further questions fee ... David Kutcher export of registered customers for each eventClosed   Amelia   Updated June 3, 2020 at 12:21pm   2 Most recent comment from [deleted]:Hello David, There isn't a possibility to export events' attendees for some specific period of time in Amelia with its current built-in features, unfortunately. There is the option to exp ... DFSKarma Adding "Buttons"Closed   wpDataTables   Updated June 3, 2020 at 12:15pm   6 Most recent comment from Aleksandar Vuković:Hi again DFSKarmaSorry if I never mentioned it, but that's where you're supposed to look.Each column can have a different filter type, so you do need to go into column settings and configure ... Lucas Query on filterClosed Pre-purchase questions for wpDataTables   Updated June 3, 2020 at 12:08pm   6 Most recent comment from Aleksandar Vuković:Sorry to disappoint you, Lucas, but unfortunately no.Formulas in wpDataTables can only work for the table they are in.You can take a look at our Foreign Key feature, but I don't believe this i ... Parinsiri Rojananuangnit unable to insert wpDatatable in wordpress post or pageClosed   wpDataTables   Updated June 3, 2020 at 12:05pm   6 Most recent comment from Aleksandar Vuković:Good news, ParinsiriThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Adal Bermann Blocking a customer from bookingClosed   Amelia   Updated June 3, 2020 at 11:31am   2 Most recent comment from [deleted]:Hello Adal, Unfortunately, there isn't such option in Amelia with its current built-in features. Only manually cancelling/deleting the appointments after they book. If you have any further qu ... ismael not show final timeClosed   Amelia   Updated June 3, 2020 at 11:24am   8 Most recent comment from [deleted]:Hello Ismael, a) You can add it as format HTML to the page where you have your Amelia shortcode, with style tags added, like this:  #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-bo ... Pavel Kamburov Sort employees by nameClosed   Amelia   Updated June 3, 2020 at 10:55am   4 Most recent comment from Aleksandar Vuković:Hello PavelYou can take a look at ../wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/ProviderRepository.php:I believe you could change it in the ORDER BY statement. Maxime Saint-Cyr-Desrosiers Can't buy SMS creditsClosed   Amelia   Updated June 3, 2020 at 10:55am   3 Most recent comment from Miloš Jovanović:HI Maxime,Thank you for your purchase.  Unfortunately, we have some technical difficulties with accepting payments for SMS through PayPal at the moment. We are working on resolving this issue, or sw ... Jordi Esturi Num of guests tweakClosed   Amelia   Updated June 3, 2020 at 10:50am   2 Most recent comment from [deleted]:Hello Jordi Esturi, Unfortunately, the logic of the option 'Bringing anyone with you' can't be changed in Amelia with its current built-in features. You can only change the string if ... Julian Recurring EventsClosed Pre-purchase questions for Amelia   Updated June 3, 2020 at 10:17am   5 Most recent comment from Julian:Hi Nevena,thanks! Your reply helped me. I didn't know that I can edit each event by itself. I thought when I mae a change it is for the whole series.Of course it will be a lot of work to edit eac ... Cheraitia CustomClosed Pre-purchase questions for Amelia   Updated June 3, 2020 at 10:13am   2 Most recent comment from [deleted]:Hi Cheraitia,Thank you for your interest in our plugin.Not at the moment but we received couple of same requests and we plan to add this probably in our next update.Best regards. George E Filter by excluding termsClosed   wpDataTables   Updated June 3, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hello GeorgeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Maybe it can be done with some custom work, but our developer ... Markus Managing EventsClosed   Amelia   Updated June 3, 2020 at 10:10am   4 Most recent comment from [deleted]:You are welcome, Markus. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.