We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Javier Show event info ready for orderClosed   Amelia   Updated June 2, 2020 at 2:29pm   4 Most recent comment from [deleted]:Glad to see that, Javier.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Saleh Fauzan Error on Editing from MySQLClosed   wpDataTables   Updated June 2, 2020 at 1:42pm   5 Most recent comment from Aleksandar Vuković:Great news, SalehThanks for letting us know. Hac Amelia booking - Calendar viewClosed   Amelia   Updated June 2, 2020 at 1:34pm   4 Most recent comment from Aleksandar Vuković:Hello HacYou mean the back-end calendar?The back-end calendar is set to show two hours before employee's working hours start.If your default time slot step is set to be half an hour, it should lo ... Raul events viewClosed   Amelia   Updated June 2, 2020 at 1:24pm   2 Most recent comment from [deleted]:Hello Raul, Thank you for your purchase. Unfortunately, there isn't a possibility to show some chosen number of events on the front-end, you can only use Tags and the shortcodes with specifie ... Daniel Vrincianu Cannot Save Location AddressClosed   Amelia   Updated June 2, 2020 at 1:16pm   2 Most recent comment from [deleted]:Hello Daniel Vrincianu, In order for the Google Maps API to work in Amelia, you need to enable all necessary APIs in your Google Console Also, you have to add your billing account. You can read mor ... Chrisvienna Customer Panel Link NotificationClosed   Amelia   Updated June 2, 2020 at 12:09pm   9 Most recent comment from [deleted]:Hello gerensis, Glad to see you managed to find a solution for the issue. Thank you for letting us know. I sent the whole modified file this is why the reply is private. If you have any other quest ... Emmanuel Soyer CSV Export not consistentClosed   Amelia   Updated June 2, 2020 at 12:05pm   9 Most recent comment from Emmanuel Soyer:Sure, i understand you have priorities and i'm already glad that you consider this request as a potential improvement.    Jad Saleh Customize Fields In FormClosed   Amelia   Updated June 2, 2020 at 11:59am   4 Most recent comment from [deleted]:You are welcome, Jad. I will add this as a feature request to our list so it can be considered for implementation in the future. Thank you! If you have any other questions or concerns feel free to ... Boaz Amelia for restaurant bookingsClosed   Amelia   Updated June 2, 2020 at 11:56am   2 Most recent comment from [deleted]:Hello Boaz, We don't have a plan to implement an option for restaurant bookings as such in Amelia at the moment. I will add your feature request to our list, so it can be considered for impleme ... Wilfred Laxa Zoom PasswordClosed   Amelia   Updated June 2, 2020 at 11:53am   2 Most recent comment from [deleted]:Hello Wil, There isn't a possibility for creating passwords for Zoom in Amelia, unfortunately. Zoom changed their settings regarding passwords after we released the Zoom integration for Amelia, ... vicente Technical questionClosed   wpDataTables   Updated June 2, 2020 at 11:39am   10 Most recent comment from Aleksandar Vuković:Hi again VicenteYou're welcome. Sorry I couldn't provide a solution here.If you're going for SQL, you may want to take a look at Gravity WPDB plugin. It converts Gravity Forms databas ... Adam Gough Hiding Some TextClosed   wpDataTables   Updated June 2, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hello AdamThank you for your purchase.You can go to /../wp-content/plugins/wpdatatables/source/class.wdttools.php file, and on line 432 modify this: 'sInfoFiltered' => __('(filtered fr ... Bartek WP ameliaClosed Pre-purchase questions for Amelia   Updated June 2, 2020 at 10:05am   4 Most recent comment from [deleted]:Hi Bartek,In our plugin employee cannot create account, only admin can create employees and give them Amelia WordPress employee user roles. With that role employee can login and manage its appointment ... Lingxi Kong Can't Display Integer with Prefix After ImportClosed   wpDataTables   Updated June 2, 2020 at 10:04am   4 Most recent comment from Aleksandar Vuković:Hello again Lingxi Kong Unfortunately, no, it's not that basic, otherwise it would've already been implemented. I can't say much about other tools, since I haven't used them, but w ... Rajneesh Freeze row and columnClosed Pre-purchase questions for wpDataTables   Updated June 2, 2020 at 8:18am   2 Most recent comment from Aleksandar Vuković:Hello RajneeshThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You could do it wi ...