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Public Tickets

Scott Pre-salesClosed Pre-purchase questions for Amelia   Updated June 1, 2020 at 2:19pm   4 Most recent comment from [deleted]:Hi Scott,Unfortunately something like this is not possible, you wouldn't be able to connect Amelia with other video platforms on your own. We only have Web Hooks which you can use to send data fr ... Iago Some doubts to purchaseClosed Pre-purchase questions for Amelia   Updated June 1, 2020 at 2:13pm   2 Most recent comment from [deleted]:Hi Lago,Thank you for your interest in our plugin.I can see that my colleague has already answered to your same ticket so I will close this one.Best regards. Nico Morgan Confusion over capacityClosed   Amelia   Updated June 1, 2020 at 2:02pm   2 Most recent comment from Aleksandar Vuković:Hello NicoService is what defines the available capacity, so if you set the max capacity to be 4, it will be 4.Now, if you go to Appointment settings, and set it up like this:multiple customers will b ... Teba Orueta Merging duplicate customer infoClosed   Amelia   Updated June 1, 2020 at 1:29pm   2 Most recent comment from [deleted]:Hello Teba Orueta, Thank you for your purchase and apologies for replying late, we are not working on weekends.1) Unfortunately, this can't be done in Amelia with its current built-in features. ... Javier doble space in emailsClosed   Amelia   Updated June 1, 2020 at 12:33pm   4 Most recent comment from [deleted]:You are welcome, Javier. It won't be deleted when you update the plugin, as it is saved in the database - the settings there are saved when you update Amelia. If you have any other questions or ... lawmotorsports 12 Hour FormatClosed   Amelia   Updated June 1, 2020 at 12:29pm   5 Most recent comment from [deleted]:Hello lawmotorsports and Nadine,Apologies for replying late, we are not working on weekends.No, that is not a bug. The time format for the Employees' Work hours in the back-end can't be sh ... Claire Appointment BookingsClosed   Amelia   Updated June 1, 2020 at 12:23pm   8 Most recent comment from [deleted]:Hello Claire, We processed your refund today, and the refund needs to go through our sales provider, Paddle, as well, as they will return the amount you paid to the account you used for purchasing ... Roi Azarya rtl design issuesClosed   Amelia   Updated June 1, 2020 at 12:21pm   7 Most recent comment from [deleted]:Hello Roi, You are welcome. That is the behavior of Amelia when you don't have any services or employees created in Amelia there is the endless loading. That can't be changed with the A ... Javier Identify product ticket in tickets listClosed   Amelia   Updated June 1, 2020 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello JavierThank you for your suggestion, but Ticksy is just a support platform we use - it's not our platform so we cannot change anything within it.As a support agent who deals with hundreds o ... Yiannis Search Results CustomizationClosed   Amelia   Updated June 1, 2020 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hello Yiannis1. Service descriptions are only visible with [ameliacatalog] shortcode at the moment, so you would need to change the way your services are displayed on front-end, if you need the servic ... Christian Lara Customer configurationClosed Pre-purchase questions for Amelia   Updated June 1, 2020 at 12:00pm   2 Most recent comment from [deleted]:Hi Christian Lara,Thank you for your inquiry.If you mean on limiting customer to certain number of bookings per month then something like that isn't possible with our plugin at the moment unfortu ... lelnew table content missing after test site clone to live siteClosed   wpDataTables   Updated June 1, 2020 at 11:31am   5 Most recent comment from Aleksandar Vuković:You're welcome lelnewIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jonathan Force select employeeClosed   Amelia   Updated June 1, 2020 at 11:22am   2 Most recent comment from Aleksandar Vuković:Hello JonathanSomething like this is not possible if you use regular [ameliabooking] or [ameliacatalog] shortcodes.You could, however, create a page where your customers can choose the employee.For ex ... Jonathan Custom appointmentsClosed   Amelia   Updated June 1, 2020 at 11:16am   2 Most recent comment from Aleksandar Vuković:Hello JonathanAppointment duration is set when you configure the Service, so one service can only last 20 minutes, or 40 minutes.You can create 3 different services:1. That lasts 20 minutes2. That la ... Mo Eliwa Comparing two columns and then coloring rowClosed   wpDataTables   Updated June 1, 2020 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello Mo EliwaThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Conditional formatting can only ...