As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Gizelle Time Slots on WebsiteClosed   Amelia   Updated August 21, 2020 at 11:21am   12 Most recent comment from Aleksandar Vuković:Hi again Gizelle You probably changed the time zone or your employee's working hours later on, since there are already appointments created for days where you can see the other time slot: While y ... Stig Barrett Can`t update wpDataTableClosed   wpDataTables   Updated August 21, 2020 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello StigI'm not sure I understand the issue. When you updated wpDataTables to the latest version, you could see everything in front-end, but you cannot access back-end of the site anymore?Or j ... Vidhya Gayathri Service time SlotClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 10:12am   2 Most recent comment from [deleted]:Hi Vidhya,Thanks so much for your purchase.In order to get full support you need to verify your license and open the ticket in Amelia Category with your purchase code. This is necessary since many ... Neil Lyons Wont complete a bookingClosed   Amelia   Updated August 21, 2020 at 10:11am   7 Most recent comment from Aleksandar Vuković:Hello NeilCan you show me which value you added as a redirect URL? Please provide me some screenshots, if you can. jimmy Zoom API status code 200Closed   Amelia   Updated August 21, 2020 at 10:05am   4 Most recent comment from [deleted]:You are welcome, Jimmy. Glad to see the issue is gone. Thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Bogdan Files left on database after uninstallClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 9:57am   11 Most recent comment from Bogdan:Hello Bogdan, I opened a new ticket with the same type of problem! Please help me ! The client will kill me ! :( https://tmsplugins.ticksy.com/ticket/2512668 Thank you ! Bogdan Felipe Botero Amelia software not working on our website.Closed   Amelia   Updated August 21, 2020 at 9:35am   4 Most recent comment from [deleted]:You are welcome, Felipe. You need to download the plugin from our store and upload it to your WordPress (make sure that you deactivated and deleted old Amelia before)If you encounter issues while upl ... Sascha Multiple Prices per Event?Closed Pre-purchase questions for Amelia   Updated August 21, 2020 at 9:29am   2 Most recent comment from [deleted]:Hi Sascha,Thanks so much for your purchase. It might be that you use your AppSumo redemption code to open the ticket? Which is not possible, you need your Amelia purchase code. In order to get full ... Daniel Hall Scheduled emails - when exactly are they sent?Closed   Amelia   Updated August 21, 2020 at 8:49am   5 Most recent comment from Aleksandar Vuković:Hi again DanielIf you can verify the time zone is correct in your WordPress General settings, I really wouldn't know.Please provide me a temporary WP-admin login for your site where this happens ... Miriam Michalak HTML in notificationsClosed   Amelia   Updated August 21, 2020 at 8:33am   4 Most recent comment from [deleted]:You can check out the Web hooks feature, it can be used for sending data to some other automation tool after some actions in Amelia via hooks, so maybe you can use it to achieve what you want, you can ... Nick PricingClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 8:33am   2 Most recent comment from Miloš Jovanović:HI Nick,Thank you for your inquire.Sorry to disappoint you but unfortunately we do not have this option in our plugin built-in features at the moment.Best regards. Flothers Creating groups of usersClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 8:25am   4 Most recent comment from Miloš Jovanović:HI Flothers,For making free appointments you just need to set price to be 0 and the appointment will be free. Vidhya Gayathri Same Email for two different employeeClosed Pre-purchase questions for Amelia   Updated August 21, 2020 at 8:08am   2 Most recent comment from [deleted]:Hi Vidhya Gayathri,Thank you for your interest in our plugin.Unfortunately it is not possible to have two employee with a same email but if you use gmail, outlook mail or yahoo there is a workaround. ... Ciaran Group Booking RescheduleClosed   Amelia   Updated August 26, 2020 at 4:24pm   13 Most recent comment from [deleted]:Hello Ciaran, Just to let you know that we released an update for Amelia today and this fix is included in it. Sorry for the wait.  You can update the plugin manually by following these steps: If yo ... Graham Google CalendarClosed   Amelia   Updated August 21, 2020 at 7:54am   2 Most recent comment from [deleted]:Hello Graham, 1) No, it isn't possible to have different customization for Google calendar for employees and customers, unfortunately. The same Google event is created for both customers and emp ...